Improve your home's heating with ThermoSoft' s radiant underfloor heating for comfortable warm floors. Click for more information on in floor heating.
ThermoSoft has a rating of 3.9 stars from 195 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ThermoSoft most frequently mention customer service, floor heating and sales rep. ThermoSoft ranks 5th among Flooring sites.
The price was good and my sales associate was knowledgeable and helpful
Great product great, customer service...I will be placing future orders.
My son uses this product and it comes highly recommended
You have always been good to me
Very helpful!
Very pleased with the custom service.
My husband and I had no experience with heated floors and called Thermosoft after watching an installation video. Our salesman was very helpful in determining what product we needed under tile and which was best for under our wood floor. He explained the different thermostats we could choose from and asked all the right questions to get us everything necessary for a successful installation. The product arrived just as promised! We could not have asked for anything more. Thank you for your excellent customer service.
Fast and very helpful I have a new kitchen being installed, this was a last minute change and these folks were awesome
The Customer Service rep (Doug) was very professional/helpful. I have not received the product to date, so I cannot comment on the quality of the product.
The reason I purchased from Thermosoft is because of the assistance I received from Doug and the heating mat is American made.
The person over the phone was polite and was knowledgeable about the product, which made the buying process easy. Thank you!
I'm awaiting for my contractor to install the product and hope that I will be as pleased as other customers have stated in the ratings.
Very helpful in confirming what we needed.
Very helpful customer representative and even saved me an extra 20 dollars on my order.
You were very helpful!
The customer service provided by Doug was excellent. I forgot to order two controllers and it was the next day before I could call and ask for a second. Doug was able to pull the first order and add the second item, saving me $25 in additional shipping. Thank you,
Great customer service. I felt comfortable working with the sales rep in making sure I had everything I needed.
It was very easy and Mitch was extremely helpful! I'm looking forward to my new heated floors this winter!
Looking forward to receiving the product and how it will work.
I have been on the planet long enough to remember good customer service and Thermosoft provides that type of service.
I like the fact that you directed me to the right thermostat
Answer: It depends how large your space is along with a few other factors. It usually can be installed as a primary source of heating but not a sole source. Please call us at (800)308-8057 at your earliest convenience and we will help you once we get more details on your space.
Answer: It can replace baseboard heaters but is still recommended to be the primary source of heat, not the sole source of heat. Please call us directly at (800)308-8057 for more information so we can figure out more details on your space and give you a more definitive answer.
Answer: We would love to assist you with this, please call us directly at (800)308-8057 extension 38.
Answer: Marlene, please call us at your earliest convenience and we can help you with this issue. Our tech support can be reached at (800)308-8057 extension 38.
Answer: Hi John, Yes, it would be ok. However, the run should not be longer than 50ft, for full 20 Amp load. If run is longer, than 10AWG is recommended. Thank you for interest in ThermoSoft floor heating technology. Please do not hesitate to call us at 800.308.8057 for further support.
Answer: Yes, it will be a good application for ThermoFloor heating system. The general rule is to cover your entire walking area, not under cabinets. If your area is getting very cold in winter, then additional layer of insulation is recommended over the concrete. Please do not hesitate to call us at 800.308.8057 for further support with your project.
Answer: In general, any carpet with R value less than 1 or 2 will work normally. Less is better. Please make sure to follow special instructions for under-carpet installation. Please do not hesitate to call us at 800.308.8057 for further support with your project.
Answer: ThermoSoft Thermotile systems has LIFETIME warranty. Their patented heating technology has won multiple awards. ThermoSoft ThermoFloor heating system is the ONLY system in the world, which utilizes special synthetic yarns as a core of heater, instead of metal wires or Carbon ink. These wires are designed with Thermal Cut-Off properties, which brings the safety of the heater to the whole new level. No one else can come even close. It is especially important if electric floor heating is installed under combustible laminate floors.