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ThermoSoftReviews 195

3.9

From the business

Improve your home's heating with ThermoSoft' s radiant underfloor heating for comfortable warm floors. Click for more information on in floor heating.


thermosoft.com
Founded in 1996
Vernon Hills, IL
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ThermoSoft Reviews Summary

ThermoSoft has a rating of 3.9 stars from 195 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ThermoSoft most frequently mention customer service, floor heating and sales rep. ThermoSoft ranks 5th among Flooring sites.

service
4
value
4
shipping
4
returns
2
quality
4

Instant Feedback

915 reviews
Mike V.
0 reviews
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The price was good and my sales associate was knowledgeable and helpful

Date of experience: October 18, 2017
Keelan T.
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Great product great, customer service...
October 12, 2017

Great product great, customer service...I will be placing future orders.

Date of experience: October 12, 2017
Marty E.
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My son uses this product and it comes highly recommended

Date of experience: October 10, 2017
Doug S.
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You have always been good to me
October 5, 2017

You have always been good to me

Date of experience: October 5, 2017
Frank Y.
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Very helpful!
October 4, 2017

Very helpful!

Date of experience: October 3, 2017
Rick K.
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Very pleased with the custom service
September 30, 2017

Very pleased with the custom service.

Date of experience: September 30, 2017
Valerie Q.
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My husband and I had no experience with heated floors and called Thermosoft after watching an installation video. Our salesman was very helpful in determining what product we needed under tile and which was best for under our wood floor. He explained the different thermostats we could choose from and asked all the right questions to get us everything necessary for a successful installation. The product arrived just as promised! We could not have asked for anything more. Thank you for your excellent customer service.

Date of experience: September 26, 2017
Patrick G.
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Fast and very helpful I have a new kitchen being installed, this was a last minute change and these folks were awesome

Date of experience: September 26, 2017
Maria E.
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The Customer Service rep (Doug) was very professional/helpful. I have not received the product to date, so I cannot comment on the quality of the product.

Date of experience: September 25, 2017
Jeff T.
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The reason I purchased from Thermosoft is because of the assistance I received from Doug and the heating mat is American made.

Date of experience: September 17, 2017
Evelyn O.
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The person over the phone was polite and was knowledgeable about the product, which made the buying process easy. Thank you!

I'm awaiting for my contractor to install the product and hope that I will be as pleased as other customers have stated in the ratings.

Date of experience: September 13, 2017
Beverly D.
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Very helpful in confirming what we needed
September 14, 2017

Very helpful in confirming what we needed.

Date of experience: September 13, 2017
Barry N.
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Very helpful customer representative and even saved me an extra 20 dollars on my order.

Date of experience: September 9, 2017
Evie F.
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You were very helpful!
September 7, 2017

You were very helpful!

Date of experience: September 7, 2017
Cheryl S.
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The customer service provided by Doug was excellent
September 7, 2017

The customer service provided by Doug was excellent. I forgot to order two controllers and it was the next day before I could call and ask for a second. Doug was able to pull the first order and add the second item, saving me $25 in additional shipping. Thank you,

Date of experience: September 7, 2017
Teresa M.
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Great customer service
September 7, 2017

Great customer service. I felt comfortable working with the sales rep in making sure I had everything I needed.

Date of experience: September 7, 2017
Melanie K.
0 reviews
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It was very easy and Mitch was extremely helpful!
September 7, 2017

It was very easy and Mitch was extremely helpful! I'm looking forward to my new heated floors this winter!

Date of experience: September 6, 2017
Randy K.
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Looking forward to receiving the product and how it will work.

Date of experience: September 5, 2017
Edward S.
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I have been on the planet long enough to remember good customer service and Thermosoft provides that type of service.

Date of experience: August 31, 2017
Doug K.
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I like the fact that you directed me to the right thermostat

Date of experience: August 29, 2017