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Improve your home's heating with ThermoSoft' s radiant underfloor heating for comfortable warm floors. Click for more information on in floor heating.
ThermoSoft Reviews Summary
ThermoSoft has a rating of 3.9 stars from 195 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ThermoSoft most frequently mention customer service, floor heating and sales rep. ThermoSoft ranks 5th among Flooring sites.
Instant Feedback
Customer service was polite and helpful and promised to exchange a product for a bought by mistake, I purchased additional products from them and then they never sent return information for the purchase they said I would be able to return. After several emails I have not gotten a response
Everything's been great!
Low pitch, low key, not pushy, and inform the customer. I like that very much!
I have not however received the CAD layout design for the thermosoft floor heating. A followup email was not answered. Otherwise everything thing else was top notch.
This was an easy install, just as David said... he walked me through thermostat procedures
Everything ok
Mitch did great job and was very helpful. You have a great representative in Mitch
Thank you
Bond Sutton
Got it all is good
Superior customer service!
I appreciate your patience over this long haul!
I had a great salesman that walked me through the process of measuring and ordering. Once we got the product, however, we couldn't get any response from his number and we tried entering our number on the website for a call back and... nothing. We eventually figured it out but had to pay our electrician for 6 hours because we couldn't get any service people to help us. I like the product but I'm suspicious of the service that was promised. Be sure to get all the install details up front!
T
You've really helped me out quite a bit and it's been an education
Excellent feedback and support from Mitch.
I appreciate the quick turnaround and EXCELLENT customer service.
Hello, This was the first time that I have used thermosoft. My call to thermosoft was as usual when shopping the web apprehensive. The call started very well from the beginning. The salesman new every aspect of the floor product and the heating cable requirements that I needed. I will use thermosoft again. Thank you...
Excellent service. Answered all questions and would purchase again.
Mitch was polite and helpful. The product was delivered within a couple days.
Great
Great Customer Service!
Service was excellent
My customer service experience was quick and hassle-free. My representative was knowledgeable about the product and got me the best price for the most floor coverage and did it all on my commute home.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Deanna, we're glad you had a good experience measuring and ordering. We're sorry we couldn't connect afterward. This is unfortunate and we want to make sure your next experience is much better. If you have any further questions please contact me directly at (800)308-8057 extension 49 and I'll make sure to connect you to the right person.