Overview
ThePerfectRug has a rating of 4.7 stars from 466 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ThePerfectRug most frequently mention and customer service. ThePerfectRug ranks 854th among Home Decor sites.
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So easy and convenient. Thank you. Great selection and exactly what I wanted measured as I needed it to fit the space. More people should use this company to custom order room rugs!
I need to receive samples before ordering...
I needed a square rug and they are just not available. 5 ft square is perfect for our little dining area. The rug looks really good...
The Perfect Rig provides a convenient solution for finding a rug in a special size. Don't be afraid to reach out to their Customer Service agents as they provide very helpful advice.
Love the sample idea. Seeing samples make me much more secure in spending the money. Product was the quality I expected. However, delivery time was twice what we were lead to believe.
I have ordered samples - They came in a timely manner and are VERY impressive! The rug I would love to buy doesn't match my decor at this time so I will have to wait until later to actually purchase it. When that happens, if the full size version is as beautiful as the sample I will be THRILLED
Very easy to navigate. Reasonable prices for samples when I exceed the free level. Photo coloring is close to actual -- realize it could be own computer (HP laptop).
Spoke with Bob at The Perfect Rug. He answered all my questions and was helpful in my decision. The website is user friendly and made it easy to order.
Understanding that we are amidst COVID, it was unfair to expect quick shipping times. I was prepared to wait a while to get my rugs. But the problem here is managed expectations - 10 days after I ordered, I had still received no shipping/tracking information so I reached out and a customer representative said that it was in the warehouse and that it would be shipped within the next day or two. Queue 5 days later, I reach out once more and the customer representative says that she was notified that it definitely will go out that day. Then another week goes by, I call to update my address (as I just signed a new apartment lease) - turns out the rugs never left the warehouse. I send a rather angry email detailing the fact that I have been waiting now over a month for 2 small rugs, and every time I reach out the promise was that "it's coming, it's coming." 2 days after that email, I get a shipping confirmation and then finally a message with the tracking details. If you know it's going to take you a month or more to ship these things out - say so - don't lie and say: oh it's DEFINITELY going out in the next few days. It creates expectations that you clearly can't fulfill. I have serious doubts about the supply chain and professionalism. I have serious doubt about shopping here again.
Great experience so far...have only received some samples, but I appreciate the size of the samples and the little gift bag included (tape measure, string, suggestions, etc).
I needed a specific size and color to coordinate with existing carpet so I found this website and liked the options. The ease of ordering was excellent.
Samples arrived quickly. I liked the pattern on the rug, but the serged edge had fine frayed fibers in areas, as if it had been rubbed along a rough surface.
I have ordered from this company twice and have been pleased all the way around.
I am disappointed in the rug. Every time you walk on it your footprints make a mark on it, and it looks dirty. Also. Stain are not as easy to get out as I had thought as the rug is nylon.
Attractive rug. Good quality but a bit pricey. Communication during order processing was lacking. I started to wonder if I was going to receive product. Took a while.
When we moved in our home, we were charged an arm and a leg for a rug that was custom made for us that our order with you is replacing. We are very happy w/everything and will use you in the future.
The Custom Rug wizard was a little difficult to use. The "next step" button changed text and was not emphasized on page enough to be "the obvious" thing to click on.
I love the ease of creating my own custom rug. The size I need is not available in ready made rugs. My only hesitation is that I want to see samples of the material prior to making a purchase.
Everything was perfect except that it took 2 weeks by USPS first-class mail for he sample I had requested to travel from California to Connecticut!. Not your fault.
My one disappointment was the way the rug lays on the floor. It has been "relaxing" on the floor for over a week and the corners still curl up. I'm concerned someone may trip on it. Joan Nash
From getting samples, to ordering, to receiving perfectly produced carpet everything was perfect
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- San Carlos, CA, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members