The 3x5 carpet was beautiful and very well made. The color was as advertised.

We purchased the Alfa Beige rug from The Perfect Rug for our son's bedroom. We were happy to have found a custom size rug in wool, and we ordered samples to make sure we were buying the right rug.

The rug looked nice when it first arrived, though we immediately noticed a lot of shedding and off-gassing, and hoped both would be temporary.

The off-gassing did subside after a few days, but the shedding continued to the point that we've had to vacuum all nearby rooms daily to manage all the wool lint spreading from the rug.

In addition, after just a few months the rug has started to pill quite a bit, so it no longer looks as good as when it arrived (see attached photos). The rug already looks old and worn, even though the Customer Service Manager had said the rug should last at least five years (when I asked him this before buying the rug).

Finally, both my son and my husband have been experiencing an allergic reaction (runny nose and red, itchy eyes) when they are close to the rug. We are trying to figure out what could be causing this, as they are not normally allergic to wool or wool products (we have several other wool rugs in the house, and my son wears wool clothing regularly).

After three months we contacted the company to report the shedding, pilling, and allergic reaction. The Customer Service Manager who replied asked what type of vacuum cleaner we use to clean the rug. I shared that we have followed the care instructions that came with the rug, using only a residential vacuum cleaner on the normal setting with the regular floor attachment, which is very soft and gentle. We have not used a rotating bristle brush or beater bar.

Our vacuum is a Dyson v8, and on the normal setting the suction is quite gentle. We use this vacuum cleaner on our most valuable furniture including designer armchairs, sofas and other wool rugs, and have never had any issues.

Even though I explained this multiple times, the Customer Service Manager kept repeating that our "vacuum damaged the rug."

The Customer Service Manager wrote: "In the care and maintenance tips and terms and conditions, as well as several other places on our site, we explain that you do not want to use a Dyson because it may damage the rug."

In fact, the maintenance instructions for the rug did not specify anything about a Dyson (see screenshot below).

The Customer Service Manager further said: "The claims team denied the claim because we had no control over use conditions after the rug left our facility."

This kind of response basically means that there is no way to return or exchange a rug from the company, even when the product has serious issues, some of which started as soon as it arrived.

I am deeply disappointed with the company's lack of attention to our concerns. Before buying the rug I asked a lot of detailed questions so that I would know the quality of what we were buying. At this time I feel I was misled into buying a rug that was much lower quality than I expected.

Another concerning thing is that the review I wrote for this rug has not been posted on the company's website along with the other reviews. Does this mean the company censors the reviews? I read a lot of reviews before making the purchase, and would have liked to know if there were negative review that were not posted.

I would not recommend buying a rug from this company.