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ThePerfectRug

Overview

ThePerfectRug has a rating of 4.2 stars from 465 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ThePerfectRug most frequently mention and customer service. ThePerfectRug ranks 854th among Home Decor sites.

service
14
value
15
shipping
16
returns
4
quality
13
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6,245 reviews
How would you rate ThePerfectRug?
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Arkansas
1 review
0 helpful votes
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Perfect for our RV!
March 19, 2021

We are so pleased with our plush, custom rugs from The Perfect Rug Company. They were cut and sewn to perfection and fit perfectly. Excellent!

Date of experience: March 19, 2021
Maryland
1 review
1 helpful vote
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Just what we needed
December 1, 2021

We were thrilled to find a company that would let us pick our own (sustainable) materials in a custom size. Thank you!

Date of experience: November 30, 2021
Washington
1 review
0 helpful votes
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Always Super(ior)
May 22, 2018

The best place for when you need something 'special', especially in size. The ability to customize makes this site one of a kind!

Date of experience: May 21, 2018
Lind U.
0 reviews
0 helpful votes
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I only ordered samples, but will definitely order a rug from this site once I make my decision. The options were endless and it's nice to get a good size, free sample to narrow it down & compare colors.

Date of experience: January 10, 2015
Steven B.
0 reviews
0 helpful votes
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Happy return customer
March 27, 2015

Happy return customer. Exactly what I ordered. Easy to navigate web-site. Especially liked the wide variety of patterns available and the speed with which I received my order. Would definitely recommend to anyone looking for a custom rug.

Date of experience: March 27, 2015
Alabama
2 reviews
0 helpful votes
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Sample
June 2, 2018

Received as requested sample. Quality good but seems a littler pricey based on comparisons. I appreciate the great service and the samples.

Date of experience: June 2, 2018
suzanne i.
0 reviews
0 helpful votes
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Phyllis your CSR did a fabulous job in helping me not only with ordering samples from which to make my final decision, but she also helped with the order process and ensured that we received our rugs within a specific time frame. A great big thanks to Phyllis!

Date of experience: September 11, 2017
June W.
0 reviews
0 helpful votes
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Rug looks beautiful,delivery great,but lacked in informing you of your rug delivery.I had to call and was told they sent me e-mails when they really didn't, not until I called.But the woman on the phone straightened it out and yes I would buy from them again.

Date of experience: April 5, 2016
Rita P.
0 reviews
0 helpful votes
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I typed in the wrong size, and got an astronomical price. Luckily, I called and spoke with "Phyllis", who walked me through the on line ordering process. Can't wait to get my rug! (which I plan to use as a table covering under glass!) :)

Date of experience: March 10, 2019
cynthia s.
0 reviews
0 helpful votes
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Limited option in sizes from other vendors
November 13, 2015

Limited option in sizes from other vendors. Great site and easy to use. Samples were very helpful to have even though the products will not work for the area in which we hoped they would. We have a door that cannot be altered and when opened there is not enough clearance to pass over the rug. Will definitely keep your site in mind for future purchases.

Date of experience: November 13, 2015
Whitebirch S.
0 reviews
0 helpful votes
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I am so happy I found your internet site
June 4, 2017

I am so happy I found your internet site. I looked for a long time to find a company that made customer sized rugs with a wide range of options. You not only met those requirements but have provided above average customer service. I look forward to receiving a great rug.

Date of experience: June 4, 2017
Kimberly M.
0 reviews
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I was skeptical at first because the site was so easy to use and it took me less than 15 mins to select everything that I wanted. I ordered samples to make sure the colors online were true to the real thing. Everything was perfect. I could not have asked for a better experience. My only complaint is that the rug was a little pricey, BUT I needed a custom size, and the quality is spectacular. I will definitely recommend theperfectrug.com to family and friends!

Date of experience: September 1, 2014
ElenaDLV J.
0 reviews
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Have purchased in the past and love it so I am back! The color is right on and the material was exactly as expected so I have no doubt that this new one will also be perfect. I received a request to confirm delivery 7 days before it actually arrived.

Date of experience: November 18, 2015
Sharon D.
0 reviews
0 helpful votes
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I am very pleased with my purchase
July 7, 2017

I am very pleased with my purchase. I got exactly the size and type of rug I wanted. There are so many choices in rugs, edgings, styles and colors, which guarantees you can get what exactly what you want. It was very easy to navigate the website. The free shipping was great! The Perfect Rug's delivery estimate was right on target. I have raved about this website and recommended it to several people already. Can't wait to order my next rug!

Date of experience: July 7, 2017
Texas
1 review
0 helpful votes
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Beautiful rug
January 7, 2023

Perfect rug, company easy to work with, samples were shipped fast. Rug works perfectly in my space, and looks and feels very high quality.

Date of experience: January 6, 2023
JudithTheRed T.
0 reviews
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The search by color could be improved
March 8, 2015

The search by color could be improved. After receiving the rug, I found that due to the packaging, it has a strong curl on one end. I have weighted it down for several days and the curl is less, but still apparent. I will probably have to attach double face tape to keep it down flat. This is not a great choice since tape almost always leaves a residue on the floor.

Date of experience: March 8, 2015
Tina X.
0 reviews
0 helpful votes
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I was just exploring options for rugs for a new apartment rental in NYC...I love that samples are offered as I am always afraid to buy something on line since pictures often do not reflect reality. I still have not ordered anything yet, as I am waiting to decide what to do (if anything) once my furniture comes in. Based on the samples received, though, I would not hesitate to order a custom rug from this company once I am in a place of that I own again.

Date of experience: January 12, 2015
Lynne R.
0 reviews
0 helpful votes
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Your website is awesome and idiot proof
December 27, 2014

Your website is awesome and idiot proof. The filters help tremendously. I appreciate the step by step guide to picture what "my" rug would look like. I have ordered from you before and was very happy. I plan to order again.

Date of experience: December 26, 2014
Tommy M.
0 reviews
0 helpful votes
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All I'd asked for was a sample
September 2, 2016

All I'd asked for was a sample. We received it as expected.

The material is inexpensive quality at a high price. $70-80 a sq yd for that low quality material isn't what I was seeking.

$1000 for two runners is crazy...

So no, I won't be ordering from you.

Tommy

Date of experience: September 2, 2016
Mary K.
0 reviews
0 helpful votes
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Previous comment: Excited to find an online source for custom. If the quality is good on my first order, there will be a number more to follow.

Current comment: A little disappointed as the rug is cut straight; it's supposed to be a rectangle but one side is curved.

Date of experience: September 15, 2015