ThePerfectRug has a rating of 4.2 stars from 465 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ThePerfectRug most frequently mention and customer service. ThePerfectRug ranks 854th among Home Decor sites.
We are so pleased with our plush, custom rugs from The Perfect Rug Company. They were cut and sewn to perfection and fit perfectly. Excellent!
We were thrilled to find a company that would let us pick our own (sustainable) materials in a custom size. Thank you!
The best place for when you need something 'special', especially in size. The ability to customize makes this site one of a kind!
I only ordered samples, but will definitely order a rug from this site once I make my decision. The options were endless and it's nice to get a good size, free sample to narrow it down & compare colors.
Happy return customer. Exactly what I ordered. Easy to navigate web-site. Especially liked the wide variety of patterns available and the speed with which I received my order. Would definitely recommend to anyone looking for a custom rug.
Phyllis your CSR did a fabulous job in helping me not only with ordering samples from which to make my final decision, but she also helped with the order process and ensured that we received our rugs within a specific time frame. A great big thanks to Phyllis!
Rug looks beautiful,delivery great,but lacked in informing you of your rug delivery.I had to call and was told they sent me e-mails when they really didn't, not until I called.But the woman on the phone straightened it out and yes I would buy from them again.
I typed in the wrong size, and got an astronomical price. Luckily, I called and spoke with "Phyllis", who walked me through the on line ordering process. Can't wait to get my rug! (which I plan to use as a table covering under glass!) :)
Limited option in sizes from other vendors. Great site and easy to use. Samples were very helpful to have even though the products will not work for the area in which we hoped they would. We have a door that cannot be altered and when opened there is not enough clearance to pass over the rug. Will definitely keep your site in mind for future purchases.
I am so happy I found your internet site. I looked for a long time to find a company that made customer sized rugs with a wide range of options. You not only met those requirements but have provided above average customer service. I look forward to receiving a great rug.
I was skeptical at first because the site was so easy to use and it took me less than 15 mins to select everything that I wanted. I ordered samples to make sure the colors online were true to the real thing. Everything was perfect. I could not have asked for a better experience. My only complaint is that the rug was a little pricey, BUT I needed a custom size, and the quality is spectacular. I will definitely recommend theperfectrug.com to family and friends!
Have purchased in the past and love it so I am back! The color is right on and the material was exactly as expected so I have no doubt that this new one will also be perfect. I received a request to confirm delivery 7 days before it actually arrived.
I am very pleased with my purchase. I got exactly the size and type of rug I wanted. There are so many choices in rugs, edgings, styles and colors, which guarantees you can get what exactly what you want. It was very easy to navigate the website. The free shipping was great! The Perfect Rug's delivery estimate was right on target. I have raved about this website and recommended it to several people already. Can't wait to order my next rug!
Perfect rug, company easy to work with, samples were shipped fast. Rug works perfectly in my space, and looks and feels very high quality.
The search by color could be improved. After receiving the rug, I found that due to the packaging, it has a strong curl on one end. I have weighted it down for several days and the curl is less, but still apparent. I will probably have to attach double face tape to keep it down flat. This is not a great choice since tape almost always leaves a residue on the floor.
I was just exploring options for rugs for a new apartment rental in NYC...I love that samples are offered as I am always afraid to buy something on line since pictures often do not reflect reality. I still have not ordered anything yet, as I am waiting to decide what to do (if anything) once my furniture comes in. Based on the samples received, though, I would not hesitate to order a custom rug from this company once I am in a place of that I own again.
Your website is awesome and idiot proof. The filters help tremendously. I appreciate the step by step guide to picture what "my" rug would look like. I have ordered from you before and was very happy. I plan to order again.
All I'd asked for was a sample. We received it as expected.
The material is inexpensive quality at a high price. $70-80 a sq yd for that low quality material isn't what I was seeking.
$1000 for two runners is crazy...
So no, I won't be ordering from you.
Tommy
Previous comment: Excited to find an online source for custom. If the quality is good on my first order, there will be a number more to follow.
Current comment: A little disappointed as the rug is cut straight; it's supposed to be a rectangle but one side is curved.
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