The Ladders Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its product offerings, particularly the Apply4Me feature, which many users found to be efficient and time-saving. Customer service is frequently praised, especially for the responsiveness and professionalism of representatives like Christine and Monica, who effectively resolve issues and provide support. However, concerns persist regarding the lack of transparency surrounding the suppression list and auto-renewal policies, which have led to frustrations among subscribers. Overall, while the company excels in service quality and user experience, addressing transparency and communication issues could enhance customer trust.
This summary is generated by AI, based on text from customer reviews
I had a bit of a mixed experience, it worked in a few cases but had issues with a lot of the sites Apply4Me tried to automate. The customer support was EXCELLENT though.
Melanie called me to advise me that I needed to take action on application i submitted. The role was very interesting to me so I am grateful for her follow - also with an email. Thank you Melanie!
Chris Parker
Easy call, Monica was extremely friendly and proficient. Solved my problem within minutes. Great job!
I had initial used Ladders when I started my job search but soon found placement. I had a charge on my credit card but contact customer service and they reversed the charge seeing that I had no activity against the account. I will call upon Ladders in the future based on this positive experience.
Thanks so much again to Ladders and Monica for the speedy response and action.
My Ladders subscription has been dormant for several months due to a career change. Christine Praxidio helped me change my subscription to something that better fit my current needs. She was polite, and very helpful.
Monica was very... polite, professional, thorough, and knowledgeable!
I submitted a request and Monica helped me with the friendliest and quickest service I've received from anyone in quite a while. I had multiple questions and each was answered speedily and with such kindness. Thank you.!
Christine P. Is awesome and totally helpful; I was charged for another month after I had cancelled and she empathized with me and refunded it.
Christine Praxidio was very responsive and helpful. I was having issues updating my profile, and she provided easy-to-understand directions on fixing the issues. Thank yoU!
The Apply4Me service on Ladders is worth every penny. They are very responsive and have great communication on the status of your job applications. I've worked Christine P. From the service, and she is fantastic.
Christine was very helpful and was a major factor in my having a good experience. I needed to cancel my current subscription and she went above and beyond to make sure my request was handled properly.
Your chat agent did what I wanted, in a timely manner and was polite about it. That is terrific customer service.
Really appreciated the outreach for additional information to complete my application for a really cool job.
Christine in customer service took a complicated situation and handled it professionally and expeditiously. Thank you, Christine!
Great support. Quick replies and solved the exact issue I had.
Great App! Ladders helped me to find a job pretty fast. I was notified when my resume was submitted which kept me on track on the amount of jobs that I applied.
I was an educated fool and paid to join this site, thinking they would assist me. I saw nothing from this site that lead me to my current job. It wasn't anything they did. There were no jobs that they found me. They simply took my money and offered nothing of any value in return. I look forward to seeing the NY Attorney General take this site down and take them down hard! If I could rate them 0 stars I would.
These guys work out of a commercial mail box in Manhattan. No onsite offices or staff to speak of.
Their supposed job "leads" are often months old, and their algorithms spam users with totally irrelevant material.
Hi David-
We were once primarily onsite in Manhattan, but we are now are a fully-remote company with employees all over the world. We really appreciate your feedback regarding our site features and are working hard to improve our site functionality and suggested material.
Personal data collection, intention is to collect and lead you on as I found out the hard way on a Friday night.
Hi Gary-
Thank you for your feedback! Yes, our Apply4Me product intentionally collects your written responses to 17 common interview questions when you sign up for a premium account. Once you provide this information, download our Chrome extension and find a job you want to apply to, simply hit the Chrome extension button and our team applies on your behalf, then sends you a confirmation with an application receipt. Our intent is for you to be aware of exactly what data we collect for your job application, and we only collect the information you input yourself. If you aren't interested in providing this data, we totally get it and offer a free membership account too.
We hope this information helps!
Literally, every job that the Ladders recommended me as a remote job was in reality for a very specific location, all over the US and even in Europe.
Here are 3 "remote" jobs that The Ladders recommended me, when in reality they are for San Francisco CA, Lafayette LO, and Valencia Spain. This is the literal definition of fraud.
Hi George-
Thank you for your feedback! We realized that, too, and put some development work in to make our remote matches more accurate and update our job postings more frequently. We hope this helps make your experience more positive.
About the business
Ladders is a comprehensive careers resource that helps people manage, market and move-up in their careers. Ladder’s community of millions of experienced professionals come to us to be inspired, grow in their careers, and get ahead in their professional lives. We focus on the $100K+ job market and build data-driven tools, marketplaces, news and entertainment products for our growing audience, and the companies, recruiters, and advertisers that want to reach them.
Our mission is to bring qualified professionals and hiring teams together fast. For our members (AKA our jobseekers), we provide value by giving them the resources they need to ladder up their careers and land their next six-figure job. For our hiring teams, we provide value through connecting high quality opportunities to qualified candidates fast, reducing time-to-hire along the way.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Joe-
Thank you for your input and I'm sorry that Apply4Me, a tool used to help automate the time-consuming act of completing job applications, didn't land you your next $100K+ role. If you're looking to capture some free value from our site, we have the following services that you can use at any point, with any subscription tier:
- 73 free downloadable and editable resume templates
- 73 free sets of behavioral interview questions and answers
- Free resume rewrite service
- Free automated resume review (typically looks for grammar and other syntax errors)
- Free expert articles with career advice
- Free Applicant Tracking System (ATS) analysis of your resume (AKA a peak into what your resume looks like in a recruiters' database)
We hope these free tools help bring you some value without having to spend a dime!