Freeze Pipe

Purchased the mini bong and I love it! Easy to use and really works so well. Makes smoking more enjoyable and so smooth. Excellent quality product, I highly recommend!

I like the idea of cooling the smoke. The whole concept is great. The only con I have, and I guess it's more personal preference, is the down stem. It's not your fault. The industry changed the design over the years, I guess to allow less ashes in the beaker. It's been rounded in at the base or in the case of this down stem, just a few slots. The restriction at the bottom of the down stem also catches un burnt herb and tends to clog up fast. Personally I would rather clean my beaker more often than to clean out the down stem 10 times a night. Takes away from the experience. I'm old school. I'm ok with a good graphix bong. Ash catchers act the same for me, just another hindrance from the experience. So, in closing, personally I would change or offer a down stem that is completely open at the bottom.

I ordered the Beaker Bong Pro and when it arrived there was a very slight leak in the plug of the glycerin coil. I emailed them with pictures of the issue, and they sent me a brand new coil to replace my leaking one. The new coil arrived very quickly (a few days) and I have had no issues since!
The hits from this thing are ice cold, and the water level isn't constantly rising from melting ice cubes that would be placed in a regular bong. It is super easy easy to clean and fill with water since you can detach the pieces. I couldn't recommend this product any more. 1000% would buy again

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The only issue I've seen is the design for the koozie. It is a velcro overlap that, when installed on the coil pipe, creates a section that is deeper that the feet of the pipe. This essentially makes your pipe a glass rolling pin.

I cut off the excess of the koozie and sewed it back together by hand. The material is flexible enough to slide back on the pipe, over the fill cap, and remain snugly in place, letting the feet of the pipe keep it stable.

Great products, but clearly the koozie designer never tested this out in the field.

Got the freeze pipe recycler for Christmas, and what can I say it is the best hitting piece for the price. Any other glass pieces I have been looking at come nowhere near the price and quality of the freeze pipe recycler.

Would definitely recommend it.

Paid for my order in full, didn't receive a shipping number and only way to contact these people is thru email,and no one will reply in a timely manner...ordered on 12/19/23 and still haven't received the product or any help from customer service!

This company takes your money, prints a shipping label, and then sits on your order for weeks. Look at their reviews on BBB, where they got an "F" rating. Looking at the list of customer complaints you will see that the company lies profusely to customers with the worst faith possible; multiple times the company responded to complaints of non receipt of items by saying the item was shipped, which is a lie as most customers gave screenshots from USPS showing that a label was printed but the item was never shipped. Incompetence or deliberate theft? I don't know and don't care. They don't deserve my or your hard earned money! They have no customer service phone either.

I don't know how they are in business. My item was never delivered. I was home all day waiting and it never came. Freeze Pipe was at no help and I'm just out $70. Not to mention it took almost two weeks to ship.

Bought my girlfriend an enail for her birthday, after less than a month of use, under normal use, and being very diligent in cleaning it, the bottom of it cracked when she pulled it out to clean it. I sent photos of how it seems the plastic must have had a defect and inquired about replacement parts. I was told there are no replacement parts, as cleaning it will prevent any issue. I said, well there was an issue. I feel like it's a quality piece, so I don't want to say your product is trash, I just want a way to fix it or get a new one. All I was offered was 50% off, of the originally $100.

No phone support, only through emails, and it took multiple attempts to even get through whole conversations.

This company is horrible. From their quality all the way to their customer service. They take FOREVER to ship you your product. When you tell them you want to cancel the order, they magically ship it out a few hours later. They will send you a tracking number immediately but never actually ship your product for a month. And I'm sure I would still be waiting if I didn't tell them I want to cancel my order. They are a scam company. I do not recommend. Their products are cheap.

I paid for 2-4 day shipping and my package isn't coming after double the time. I would love to actually review the product if I had it but paying for shipping that they didn't give me has completely ruined the experience for me.

Freeze pipe pieces are a bs.
Way overpriced the quality is horrible, the coils don't even stay cold for longer than 5 minutes. I have a few freeze pipe pieces so I am experienced with there trash quality.
Buyers beware
Customer service is the worst

I spent $229 on a freeze pipe recycler, that broke within a couple days after receiving it. The freeze pipe its very cheaply made and not worth the price. Customer service will not do anything. But tell you due to their nature they can't give you a refund or anything else that's why they have an F with the Better Business Bureau over the same complaints stay away from freshetech unless you don't have a problem Donating money to white-collar criminals

I need customer service for my product i ordered from these asshats but i have not yet received it, and I ordered expedited shipping and tracking says it is still in Orlando where it has never left. I tried being patient but no one has contacted me back I left several emails and used you social media handles for contact as well. NOTHING!?!are you serious? $300 for a bing n I get zero customer service for almost 2 weeks!? I am a small business owner my self this is a huge F for this company. Will be bankrupt if this is how they operate. People save your money n buy from literally anyone else…. FYI still no freeze pipe I've ordered. I have had to buy another bing as a replacement to my replacement, thanks d-bags

Paid for my order on the 24th of December with express shipping and still haven't received it. According to other reviews, this seems normal to them. I wouldn't recommend them at all. I hope this gets resolve quickly. Please, don't spend your hard earned money with them. If they don't answer me back today then I will dispute this transaction with my bank.

You will purchase, never get shipping info, until you contact support 4 business days later. You are forced to download the shop app to even view shipping. Then, they will reply and provide shipping info, which UPS never receives your parcel, and still hasn't as of writing. 13 days later (ordered 1/6), You will contact your bank to dispute because they do not reply anymore, report freeze pipe to BBB. And wonder how they're still selling things online. All of which is waaaay beyond the estimated 5-8 business days for shipping, touted by their website. This business needs to quit conducting their shoddy business. Buyer beware.

I bought a pipe from the company and it was never shipped out. Attempted to contact customer service twice with no response. I am forced to report this transaction with my cc company to get my money back. Was really hoping I could leave a positive review