Freeze Pipe

We purchased a bubbler pipe from Freeze Pipe along with several other items including a blunt tips which we live.
The day we received the bubbler we put the coil in the freezer for recommended time.
We took it out and attempted to use it. It worked for 5 to 10 minutes and broke. We immediately emailed them with pictures.
It took 9 days but we finally heard from them and they offered a mere 25% discount on a new one. Said it "looked" used, yeah for 10 minutes.

I'll never buy anything from them again, not just because of lousy product, but even lousier customer service. STAY AWAY from this company. They don't care about their products- just their bottom line.
I purchased 2 other items from them and they are great. Way over-priced...but good products.
The dab rig jr., however, is garbage. The percolator and feeder tube clogs after 3 hits and you have to take it apart, soak the percolator end in alcohol and then resume. It is very hard to get a good draw from the rig, also. Perhaps larger percolator holes is the answer?
Last but not least, they cheapened (watered down) their glycerin: Mine froze solid! It's not supposed to freeze solid. I wrote to them about this, and they never had the decency to respond. $130.00 waste of money.

I ordered a freeze bong from them under a special promotion. There are parts missing from the package. I emailed them to inquire but never heard back. I even followed up and still nothing. Customer service won't get back to me.

The pipe came with a small leak. I contacted them and they promptly got in touch with me and asked questions. I let them know that the leak had been there to begin with and I don't believe it was due to shipping as they do a lot to protect it. They immediately gave me a link to get a new pipe and it got to me within 3 days. I have since bought a cold stone and a ash catcher pro from them. I'm excited! It does actually help the smoke be cooler.

It took about 5 days for the pipe to be delivered. I gotta say I love everything about it. It looks great, freezes solid in an hour, makes smoking a total pleasure. Super huge and totally cool tokes. No coughing at all when you get used to taking a hit. The box it came in is really awesome and protects the pipe while in the freezer. I put the pipe in its box and the box in a Ziploc bag. I am 100% happy with my purchase!

I bought a bunch of stuff 1 months before 420... I have still not received my items. At first they said the coil was out. Then they adjusted the price to the (at the time) current 420 sale. Which yea ok is nice but they only did that because I asked. After waiting a month I shouldn't have to ask for the sale price if my shipment hasn't even left yet. Then I'm told the bong it's self is out and they offer a further discount. I wasn't worried about the money when I dropped it for new equipment for the 420 holiday... That hasn't changed... What in running out of is patience I want what I paid for. I want to know why next year I should order anything else from you. This was my 2nd order, which was bigger then my first time buying something... And my plan was to buy pretty much everything else I wanted but hadn't picked up next ur.(And I'm the idiot who always buys the pro version and orders extra coils...)

After placing my order I waited for weeks to get my shipping confirmation and never got it. So I emailed their customer service which took over a week and a half to get a reply. I wanted to cancel my order at this point, but my order had conveniently "just shipped out."

The company advertises that it is American glass and says "thick high quality" every where. When my order came in it clearly had made in China stickers on it and the glass was straight up as thin as paper in areas. This is just terrible and dishonest all around.

Live thus bong. Only thing is the freeze cylinder clogs easy but isn't easy to clean. I understand the instructions for cleaning its just needed a lot more than expected.

Purchase two pipes which arrived in a few days with outstanding packaging. Starting using that night and there's a great difference from a regular pipe reducing or eliminating completely any harshness. They treat their accessories no different than their pipes. Reduced my coughing to almost zero.
Great product.

I purchased a mini e-nail to be able to dab without the use of a damn torch. I have been pleasantly surprised how nice it is. It's very easy to clean. If I was you, and your on the fence with getting one. I'd say pull that trigger!

No other company makes products that match both quality and price point. Freeze pipe has engineered their own corner of the cannabis market and they do it better than anyone else. As with most quality things, from time of purchase to the time it arrives has habitually taken 2-3 weeks no matter the shipping option chosen. That aside, these guys are the lick.

My order was Dec 14. A tracking number printed on Dec 19. As of today Jan 9th no transit has occurred. I've only received one response to several emails asking about this order. That response was 5 days ago claiming a "slip" was at the warehouse and order being packaged. Yet No transit so far?!

The shower head base makes the whole experience so smooth. Its basically having a bunch of little percs in a circle that remove all the harshness from the smoke. I was a little worried about how ez it would be to clean inside the shower head part but it hasn't gotten very dirty (perhaps in part due to the combo with a honey comb bowl). I've been just filling the base with grunge off and it's a piece of cake. Highly recommend. Also I chose 1-3 shipping and ir came in 2 days! My previous purchases took significantly longer so they must have sorted out whatever the issue was.

The bubbler pro is nice. I don't think for me it's an everyday piece. The hits are nice and cool, it doesn't seem to stay cold as long as stated, but still more than enough time. Nice you can throw it in the cooler for a day at the beach too.
Customer service is THE BEST! So easy to work with and friendly!

I have ordered from freeze pipe a few times and have yet to encounter a problem. The pieces do what they are supposed to. The quality of the glass is great, have knocked it over a few times and luckily haven't seen any fractures.

My Freeze Pipe experience did not start great as I received the wrong piece. Customer service responded but then there was a long wait period. I did hear from Freeze Pipe and have emailed back and forth a few times since; I got the bubbler and I love it; the slide design is unique. Highly recommend them, and plan to purchase more products in the future.

Don't even waste your money on "Express Shipping". Ordered last Friday, here it is almost a week later and all I've been able to get is a tracking number that shows zero movement and that it hasn't even been picked up. I'll be more than happy to update this review once I actually get my product, but right now I'm about to cancel and report them to the BBB.

*Update* Was refunded the cost of express shipping and customer service agreed to ship express at zero cost. Not too happy with the whole experience, but at least they are making it right.

*Final Update* Took almost two weeks to receive the product, but everything showed up in perfect condition. Also included was a little gift for the inconvenience. Couldn't be more happy with the product as well as Freeze Pipes willingness to make things right. Thank you!

Purchased the mini bong and I love it! Easy to use and really works so well. Makes smoking more enjoyable and so smooth. Excellent quality product, I highly recommend!

I like the idea of cooling the smoke. The whole concept is great. The only con I have, and I guess it's more personal preference, is the down stem. It's not your fault. The industry changed the design over the years, I guess to allow less ashes in the beaker. It's been rounded in at the base or in the case of this down stem, just a few slots. The restriction at the bottom of the down stem also catches un burnt herb and tends to clog up fast. Personally I would rather clean my beaker more often than to clean out the down stem 10 times a night. Takes away from the experience. I'm old school. I'm ok with a good graphix bong. Ash catchers act the same for me, just another hindrance from the experience. So, in closing, personally I would change or offer a down stem that is completely open at the bottom.