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From the business
Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Bolstering our reputation as the region’s premier end-to-end hospitality solutions provider, we operate a diverse, high-value asset portfolio ranging from award-winning upscale hotels and residences to exciting F&B outlets and lifestyle venues. Our visionary, trailblazing approach to hotel and hospitality asset management has made us a trusted partner of some of the industry’s leading global brands. Discover more at www.thefirstgroup.com
The First Group Reviews Summary
The First Group generally enjoys a positive reputation, with customers frequently praising the professionalism and friendliness of the staff, as well as the informative nature of their investment presentations. Many reviewers appreciated the seamless organization of their experiences and the welcoming atmosphere. However, some concerns were raised about communication issues and a lack of clear planning, which led to feelings of unpredictability and stress during their trips. Additionally, discrepancies regarding package inclusions created disappointment for some customers. Overall, the company demonstrates strong customer service but could enhance its communication and planning processes to further improve client satisfaction.
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ارجو السفر في الميعاد ٢٢ نوفمبر تم حجز تذاكر الطيران في نفس التاريخ
بنشكركم على الجدية فى أداء العمل وبنشكر ا. بسمه محمد
The process of activating the voucher very self explanatory
، لا أنصح مطلقا بالاستثمار مع هذه الشركة فهم يلعبون وفق الثغرات القانونية... إنها مخادعة
ولذا عليك أن تكون خذرا، فليس كل وعد هو حقيقة
اريد ان يتم تاكيد فضلا لا امر حجزي في فندق Wyndham dubai marinaبسبب انو لديه بعض الاعمال في الجي بي ار
Since 17th May 2022 when I paid for the package, I made it clear to your agent, Said Abdouni, that my plan was to use it over the Christmas/New Year with my family. He advised me that I only needed to give two weeks' notice for my booking to be arranged.
I subsequently communicated my worry that 2 weeks' notice would be insufficient, considering the fact that Christmas/New Year is a very busy period for both flights and hotel accommodation, to which he replied initially that I could give 1 months' notice. Upon my insistence that 1 month notice might still be late, he agreed for me to give 2 months' notice instead.
Having made arrangements on my end and my wife and I taking leave from work for that period, I communicated to Said on 6th October 2022 my dates of 25th December 2022 to 1st January 2023, along with details of my family and 3 children's ages.
To my shock and horror, Said now came back with the news that everything was fully booked for that period, up until 4th January 2023, when both my wife and I are due back at work and the children are back in school. Considering the fact that I had consistently warned him about this exact same scenario since May, I find it utterly unacceptable that my family's long-awaited dream holiday to Dubai has now turned into a nightmare.
I therefore write to ask you to do EVERYTHING POSSIBLE to give us this experience as planned from 25th December 2022 to 1st January 2023, failing which I would demand for appropriate compensation along with a full refund.
I trust that you will find it possible to remedy this grievous lack of diligence from Said Abdouni.
Many thanks.
My boss had a great experience with you last year.
Tres bien jusqu'à là... à voir pour la suite
We really appreciate your good efforts. You are among the best. Keep it up...
Dear Mr. Chidu,
Thank you for your review and feedback on the service you received. It is gratifying to learn that you had a pleasant experience.
We highly value our investor community and we couldn’t be more delighted to hear that you are considering joining our investor community.
We look forward to being at your service for years to come!
Warmest regards,
The First Group
باذن الله تكون تجربه جميله وممتعه مع الشركة ومزيداً من الايجابيات
عزيزي السيد طارق
نتمنى لك تجربة رائعة ونتطلع إلى الترحيب بك في دبي!
نتمنى لك رحلة سعيد،
ذا فيرست جروب
Au top très facile de réserver le séjour. Merci pour tout.
I liked your program and the available opportunities and motivation
Dear Mr.A,
Thank you so much for your feedback and for sharing your positive experience.
We look forward to welcoming you to Dubai.
Best regards,
The First Group
The travel isn't for me but for my nephew with cousin. The name is Tripodi Daniele and Salva Miriana. I don't know how I can change my name.
Sara was so helpful and on point with everything our Dubai trip would have been nothing without her she booked all our excursions and I can't thank her enough! I highly recommend her she was amazing!
Dear Bema,
Thank you for your review and feedback on the service you received.
We pride ourselves in delivering exceptional customer service, and it is gratifying to learn that you had a pleasant experience with Sana.
We look forward to seeing you again!
Warmest regards,
The First Group
العرض تقريبا زي الاسعار الموجودة على بوكينج لا يوجد فرق كبير يعني ما في خصم كبير على الحجوزات
Mon séjour à Dubai a été très agréable et j'ai eu l'occasion d'être aidé par Mr. Yacine de TFG qui a tout organisé et s'est rassuré que tout ce dont j'avais besoin pour la réussite de mon séjour soit en ordre Merci encore une fois
لايوجد رقم للتواصل والدعم السريع، تم الاتصال بكم اكثر من مره للمساعده ولم يتم الرد علي
I was promised by your personnel that I will be able to book by September 1, and the prices were 1000 pounds lower than now. I had to wait until today to confirm my hotel dates to proceed with my tickets booking.
Thank you for all TFG thanks to Yacine who make our stay unforgettable the hotel choice was very nice and all the excursions are wonderful especially museum of the future we are very satisfied
Dear Ms. Georgina,
Thank you for your review and feedback on your trip to Dubai with our exclusive Dubai Lifestyle Experience!
We're so glad to hear that you had a memorable time. We look forward to welcoming you again.
Best regards,
The First Group
Great experience with staying at The new First Collection Business Bay, with very comfortable rooms and very professional staff, and an extremely active team. Thanks To Yacine for the hotel choice and for the great service during our Stay The Dubai Lifestyle experience is very good experience
Dear Mubinur,
Thank you for sharing your kind words regarding your experience at The First Collection Business Bay.
Customer satisfaction is our top priority; and it’s always great to receive feedback like yours.
We look forward to welcoming you to Dubai again!
Warmest Regards,
The First Group
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
عزيزي السيد محمود،
شكرا لك على رأيك وتعليقاتك على الخدمة التي تلقيتها.
إنه لمن دواعي السرور أن تعلم أنك حظيت بتجربة ممتعة مع فريقنا.
نتطلع إلى الترحيب بك في دبي قريبًا!
تحايتي،
ذا فيرست جروب