On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Bolstering our reputation as the region’s premier end-to-end hospitality solutions provider, we operate a diverse, high-value asset portfolio ranging from award-winning upscale hotels and residences to exciting F&B outlets and lifestyle venues. Our visionary, trailblazing approach to hotel and hospitality asset management has made us a trusted partner of some of the industry’s leading global brands. Discover more at www.thefirstgroup.com
The First Group Reviews Summary
The First Group generally enjoys a positive reputation, with customers frequently praising the professionalism and friendliness of the staff, as well as the informative nature of their investment presentations. Many reviewers appreciated the seamless organization of their experiences and the welcoming atmosphere. However, some concerns were raised about communication issues and a lack of clear planning, which led to feelings of unpredictability and stress during their trips. Additionally, discrepancies regarding package inclusions created disappointment for some customers. Overall, the company demonstrates strong customer service but could enhance its communication and planning processes to further improve client satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
ممتاز شكرا اسلام
خدمه العملاء والاداره ممتازه في توصيل المعلومات الكافيه ومساعدتي
Great team, threat hospitals except when we wanted to extend our stay! The 25% discount proved to be a challenge.
Dear Mr. Mabanda,
Thank you for your feedback. We are glad to hear that you have had a wonderful experience as a Dubai Lifestyle member.
We hope to see you in Dubai again!
Kind Regards,
The First Group
It was an amazing visit for my wife and I and they have affordable prices for their vacation packages and their resorts are just superb cool my wife fell In love and dint want us to go back I re-visit they any time soon
Dear Mr. Matcha,
Thank you for your positive feedback. We're thrilled that you and your wife enjoyed your Dubai Lifestyle membership experience. We look forward to welcoming you back to Dubai soon!
Warm regards,
The First Group
We are thrilled to experience this life style package
Dear Mr. Moses,
Thank you so much for your review! We look forward to welcoming you soon.
Kind regards,
The First Group
Refusal to call back. Website not functional in getting to talk to anyone. I wanted to find out whether we could add our 3 children with all the full package we have for two of us.
Good website to follow. I was expecting an analysis of the cost of added extras. It would have encouraged one to purchase if clear it wasn't straying too much over budget. I wanted to find out whether we could add our 3 children with all the full package we have for two of us.
احب اشكر ا/احمد مختار كان متعوان معي للغايه
Malik one of your advisors sold me a 7 nights in one of your hotels, with the promise that I can use it within 3 years and that it is for 2 adults and 2 children with breakfast and dinner included, but when I received the email it shows that is only valid for 1 year, for only 2 adults and just one meal
I am externally disappointed with this and will approach the relevant authorities here in Dubai this Monday coming
Bonjour lifestyle expérience je voudrais utiliser mon pâquet de voyage que j'avais acheté le 20/08/2022 merci et bonne suite
The First Group a assuré mon transport depuis mon hôtel jusqu'à son siège. L'accueil a été chaleureux. The First Group a présenté le projet immobilier avec un taux d'intérêt beaucoup plus avantageux. Alors j'ai signé le contrat afin de bénéficier d'un rendez-vous d'affaires dont j'ai demandé le report sur un an, à partir du mardi, 8 Août 2023 au 8 Août 2024 inclus à Dubaï.
أشكر إهتمامكم بالعملاء والتميز في تقديم الخدمات لنا
Please call us, to have more informations about hotels you propose.
GREAT AND IMPRESSIVE, WARMLY WELCOME HAVE AMPLE TIME TO EXPLAIN THE BEST BENEFITS AND OTHER INTERESTING THINGS THAT WILL ATTACHED TO DUBAI PACKAGE
Dear Foster,
Thank you for your review and feedback on the service you received.
It is gratifying to learn that you had a pleasant experience with our team.
We look forward to welcoming you to Dubai again!
Warmest regards,
The First Group team
رائعة جدا.و الأماكن السياحية جميلة و متميزة.
,عزيزتي السيدة وفاء
شكرا لك على ملاحظاتك. يسعدنا أن نعلم أن لديك تجربة رائعة كعضو في تجربة دبي لايف ستايل.
تفضلوا بقبول فائق الاحترام،
ذا فيرست جروب
I have had a positive experience with all the staff I interacted with so far.
Hamam was very professional and helpful. I felt listened to.
Dear Besirat,
Thank you for your review and feedback on your trip to Dubai.
We pride ourselves in delivering exceptional customer service! We're so glad to hear that you had a memorable time and a wonderful interaction with Mr.Hamam.
We look forward to welcoming you.
Best regards,
The First Group
Bought my Dubai Lifestyle Experience months ago and now want to redeem and activate as we are planning on going on holidays in Dubai soon. I have since done it online, written to the email on the Certificate Number but got no response. To make matter worse, there is no contact number to make phone calls. This is really terrible and makes my family upset and angry about the whole package.
We need to get our trip arranged and finalised.
Why is no one responding to the emails?
This is horrible.
If I don't hear anything I will be making a lot of noise about this.
I hope it is not a scam because I will be very vocal about it.
So far we've had a very good experience booking our trip. Looking forward to the wonderful events and beautiful hotel we will be staying at.
Dear Jimy,
Thank you for taking the time to leave us such a wonderful review. We are very pleased to hear that you had a pleasant experience. We take pride in providing excellent customer service and it is gratifying to know that our team members made a positive impression.
We look forward to welcoming you back to Dubai.
Kind regards,
The First Group
We tried booking farther out, and were limited to mid-October. So i would suggest being able to submit preferred travel dates further out than just 3 months.
The experience was good, the presenter warm yet gave us feeling of of indifference to service offer. Humble recommendation for the group is to do a bit of background check on potential customers before offering potential products.
لايوجد خيار الوصول المفضل
ارغب بالوصول بتاريخ 28/07/2023 الساعه 7:35 صباحًا
واتمنى ان يكون الفندق حسب الرغبه الاولى كوني عميل سابقًا لدى مجموعتكم المتميزة والتى بتعاملكم جعلني اكرر الزيادة عن طريق مجموعتك وصدقكم في التعامل والرقى وتقديم اجمل الخدمات للعميل
تحياتي
I make a reservation on the website.
I need to know the state of the reservation to continue and prepare everything related to the trip. Please if it's confirmed let me know finish some issues.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
عزيزتي السيدة ليلى،
شكرا لك على مراجعتك وملاحظاتك على رحلتك إلى دبي.
نحن نفخر بتقديم خدمة عملاء استثنائية! نحن سعداء جدا لسماع أنه كان لديك وقت لا ينسى وتفاعل رائع مع السيد إسلام.
ونحن نتطلع إلى الترحيب بكم.
مع خالص تحياتنا
ذا فيرست جروب