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From the business
Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Bolstering our reputation as the region’s premier end-to-end hospitality solutions provider, we operate a diverse, high-value asset portfolio ranging from award-winning upscale hotels and residences to exciting F&B outlets and lifestyle venues. Our visionary, trailblazing approach to hotel and hospitality asset management has made us a trusted partner of some of the industry’s leading global brands. Discover more at www.thefirstgroup.com
The First Group Reviews Summary
The First Group generally enjoys a positive reputation, with customers frequently praising the professionalism and friendliness of the staff, as well as the informative nature of their investment presentations. Many reviewers appreciated the seamless organization of their experiences and the welcoming atmosphere. However, some concerns were raised about communication issues and a lack of clear planning, which led to feelings of unpredictability and stress during their trips. Additionally, discrepancies regarding package inclusions created disappointment for some customers. Overall, the company demonstrates strong customer service but could enhance its communication and planning processes to further improve client satisfaction.
This summary is generated by AI, based on text from customer reviews
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Impressive at pick up to the venue,it was so cordial and I liked the treatment.
It was great meeting this guy's. Looking forward for more engagement.
كيف يتم استخدام تخفيض فنادق لليالي الإضافية؟
I have dream visit Dubai, i have business ideas which i learn more.
Since i became part of TFG i have been contacted many time for meetings and other events organize by TFG, with regards to the gift certificate i want to take part of the trip to confirm my business plans with my partners.
Dear Victor,
Thank you for your review. We greatly appreciate you taking the time to share your experience.
We highly value our investor community, and we couldn’t be more delighted to read about your positive experience with our Team. Customer satisfaction is our top priority; and it’s always great to receive feedback like yours.
We look forward to welcoming you to Dubai again!
Warmest regards,
The First Group
We have pocked three double rooms but the choice hear showing only four companions so kindly add other
room
My contract number **************
تجربتي الاولى كانت جميلة آمل ان تكون الزيارة الثانية ممتعة
They give misleading information to the tourists. They stole a lot of money from me. And they refund you never. Don't believe them
I wanted to buy property but they were offering me vacations really disappointed and waste of time
J'ai eu affaire à des gens professionnels et sérieux
Best customer relationship and amazing experience, it feels like I found a new family here in Dubai.
Dear Mr. Daniel,
Thank you for your review and feedback on the service you received.
It is gratifying to learn that you had a pleasant experience with our team.
We look forward to welcoming you to Dubai again!
Warmest regards,
The First Group
تجربة سيئة جداً
لاننا قمت بدفع المبلغ في تاريخ ١٥ ديسمبر من العام الماضي
و لم احصل على ايضاحات من الاخ رياض نوح
كما قمت بالاتصال به عبر التلفون والواتس
ولكنه لا يرد بسهولة
وانا لم اقوم بتنشيط العضوية في وقتها
لعدم معرفتي بذلك
والان انا قادم الى دبي تاريخ ٢٤ سبتمبر ٢٠٢٣
و بموجب المعلومات التي عرفتها من العضوية انه يجب ابلاغ الفريق قبل شهر
من الوصول
شكراً لكم
These guys were absolutely awesome and hospitable. This is what makes Dubai such a great place to visit.
Dear Mr. Altaf,
Thank you for sharing your kind words regarding your experience as a Dubai Lifestyle Experience Member.
Customer satisfaction is our top priority; and it’s always great to receive feedback like yours.
We look forward to welcoming you to Dubai soon again!
Warmest Regards,
The First Group
We were exploring an investment opportunity in Dubai, we were treated very well, provided with plenty of information. We were also shown the location and other sites the company is involved with. Costs and returns were provided in detail and we were not pressured into any investements.
Dear Mr.Darran,
Thank you for taking out the time to write a review. We greatly appreciate your honest feedback and are pleased to learn of your positive experience.
We pride ourselves in delivering exceptional customer service, and it is gratifying to learn that you had such great interactions with our team members.
We look forward to being at your service for years to come!
Warmest regards,
The First Group
الكل علي مايرام حسن في نقطة واحدة وهي لاتصال عبر الهاتف غير منوفر
I like very much it was very nice experience nice job and good attitude
Dear Mr. Nasser,
Thank you for your review and feedback on the service you received.
We pride ourselves in delivering exceptional customer service!
We look forward to welcoming you to Dubai.
Kind regards,
The First Group
It was a very pressured, seedy, no transparency and totally a dodgy, frustrating experience. Without being transparent they only approached the time sharing arrangement after 2 hours and once I asked for to do my own due diligence, they were no longer pleasant and were rather evasive on more questions. Tourist, please don't go for any of the invitations.
جيده الي الحد الذي يجعلني أشعر أني اريد العوده مره اخرى الي دبي
ارغب في ان يكون حجزي من ٢١ سبتمبر وليس من ٢٤ سبتمبر! ارجو ان يكون هناك مرونة اكثر في اختيار التواريخ.
Easy to use and understand. Should allow full Name.
Hey, I would like to know if the booking can be for the 22 iso the 23 and my first choice is the hotel in Marina if there's any space there i would appreciate it
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Mr.Samuel,
Thank you for becoming a member of our exclusive Dubai Lifestyle Experience.
We hope you have a wonderful experience in Dubai!
Safe travels,
The First Group