The House Reviews Summary
The company enjoys a positive reputation for its diverse product selection, competitive pricing, and reliable shipping, with many customers expressing satisfaction with the quality and performance of their purchases. Customer service is frequently highlighted as responsive and helpful, contributing to a strong sense of loyalty among buyers. However, concerns regarding return policies, particularly associated with shipping costs, and occasional discrepancies in product information have been noted. Overall, while the company excels in delivering quality products and customer support, addressing return issues could enhance the overall shopping experience.
This summary is generated by AI, based on text from customer reviews
I received my order in 2 days, even though it was around the holidays. My daughter is extremely happy with her new snow board.
Great deals! Fast free shipping! Extra free stuff(?)! I'll definitely look at The House next time I'm looking for outdoor stuff, maybe that fatbike?
The jacket and snow pants I ordered for my son showed up in just a few days and the product was true to size. We are very happy with our purchase from The House!
Always incredible service and fast shipping! Thanks for everything House! Never a disappointment with your site!
Unfortunately board boots and jacket are both to small boots need to be 1/2 size bigger, need to return for larger sizes.
Great website. Definitely a repeat customer, been buying stuff from the-house for at least the last 5 years. I ordered a Ride Snowboard Jacket that fit perfectly and had accurate pictures. I also ordered Lib Tech Snowboard pants that did not disappoint. Both items were on sale for a great price and I cant wait for my next trip.
We received our package and my son loves his new bike! Although I was disappointed in the fact that I paid for 3 day shipping and didn't receive it in that time frame! I did reach out to the House and got an immediate response that they will be refunding the extra I paid for shipping, so all in all a good experience
Always like shopping on The-House website. Lots of great products with full descriptions. Bought a couple snowboards from them, and I love that most have a video about the board. I have learned a lot about different boards from them.
So glad this site came up when I was searching! Its now my GO TO shopping my site! My son LOVES Avis snowboarding boots and they were perfect for the price - thank you
I bought snowboard for myself. I am beginer about snowboarding so i have no idea what is good for me. But then there is a pop up chatting and he helped me out a lot. And i got perfect snowboard!
Thanks!
Quick and easy. Super fast delivery. Good prices and nice selection. I ordered a snowboard, bindings and boots for my son for Christmas. He loves it. The bag for the board was a freebie and nice bonus. Box was damaged but contents were fine. Will recommend.
We have been a customer for a few years now and every time, a hit. Happy with the wake board, the online ordering, the delivery, and the usual House experience,
Great deals on really good stuff and good delivery time too. I have utilized them a few times and am always pleased.
I purchased a parka for my husband for Xmas. The House was the ONLY site I could find that had his size AND the price was better than on competing sites! I had never heard of The House before, but found it through google shopping. I was a little nervous, but in the end I was pleasantly surprised! The package was delivered on time, the parka was perfect, and the service has been great. I will definitely check this site for any future purchases!
Great item for a great price and fast shipping. All around a great experience, I am surprised that you don't have five stars from everyone.
Got the new board in time for Christmas, Daughter used the board twice and loves it. It's a DC Board.
These pants are exactly what I was looking for! I am excited to hit the slopes with these at the end of the month.
My nephews loved their bikes... great quality. They were really excited when they saw them on Christmas. The free hats were a nice touch!
Got all my gear a few days after ordering it, then got right back on the site to order more. Definitely plan on ordering more from them in the future
You had exactly what I wanted but not my size so now it has to be exchanged and we know what a hassle it is to do an exchange by mail. Ugh!
About the business
On Sale Snowboards, Skis, Bikes, Outerwear +more! Lowest prices on Burton, K2, DC, North Face, Columbia. Up to $195 of Free Gear & Free Shipping. Since 1982
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members