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The company enjoys a positive reputation for its diverse product selection, competitive pricing, and reliable shipping, with many customers expressing satisfaction with the quality and performance of their purchases. Customer service is frequently highlighted as responsive and helpful, contributing to a strong sense of loyalty among buyers. However, concerns regarding return policies, particularly associated with shipping costs, and occasional discrepancies in product information have been noted. Overall, while the company excels in delivering quality products and customer support, addressing return issues could enhance the overall shopping experience.
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Ordered my jacket, saw it in two days. Checkout took about 3 minutes, it was quick and painless! I appreciated all the follow-up and making sure that I recieved my package
Even though one of the items came with a stain on it they were able to help out with it right away. Amazing company and I tell all my friends where I get my winter gear from.
I won't shop anywhere else for any snowboarding needs. The house is amazing! Customer service is great, they helped me pick out the snow pants that would match the jacket I bought and the delivery was so quick and painless! Love the-house <3
Love the gear available and the ease in purchasing, and receiving. Fingers crossed that the return process is equal.
Came fast. Products were as shown and the deal I got was the best on the web. I'm extremely happy with shopping with the house and I will be coming back again very soon.
They helped with the questions I had about the board and bindings I was purchasing. I love the board and satisfied with the bindings. They are both exactly as described by the website. It's to the point that if I want anything snowboard or casual apparel related, they are my first stop.
Needed a snowboarding jacket, found the perfect one (HUGE selection!), shipped and arrived to me within 2 days
I have gotten to the point where i get all my casual clothes and snowboarding accessories through this site because of the great prices and service. I <3 MN!
I had no problems with the website it is a good website with great prices! I purchased a bmx bike and the deal that I got was amazing and Im very satisfied
Nice pair of Waterproof Merrill shoes. I'm still trying to get used to the "spongy" feel of the insole. Just feels different from any other shoes I've worn
Needed the order by Friday and got it. Everything was included in one box which was nice. Less packaging garbage. Freebies were not included but that isnt a big deal to me.
I got my googles from them. They have a lot of items to choose from there page.
I got my delivery very Fast! Great price. Very happy with my purchase!
Thank you
Couldn't find the size in stock anywhere else. Looked here and found limitless options. Skiing in the new year and can't wait to show off the new color.
I got a bike from the house website an it was shipped fast a& easy. I had a small problem with my peddles not being shipped with my bike so i call & talk to somw one a bout it & they fixed it right away
No return information included with order, so it's taken extra time online and on phone with customer support to get instructions. Return shipping is not covered, which is an expense that will prevent me from shopping with The House again. Easy returns should be a standard best practice and affects overall shopping experience.
I work at a ski resort so Ive seen this jacket a couple times and I love the pattern and The House is the only place I could find it. Im thrilled, its so comfortable and warm and Ive gotten lots of compliments
Thank you for the fast email response. I received my order as was informed by the friendly staff members. You have my support in purchasing items again.
I love my products I ordered! They preform great and beyond what I had expected! My only complaint is that returns arent free, and I had to return an item that I ordered the wrong size in.
Great selection of new and previous season gear. A very knowledgeable staff with video reviews and tutorials to help you achieve your riding goals. Much love to you guys and gals! Oh, and my 2016 Rome United bindings are sick! Thank you - Joey