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The House Reviews Summary
The company enjoys a positive reputation for its diverse product selection, competitive pricing, and reliable shipping, with many customers expressing satisfaction with the quality and performance of their purchases. Customer service is frequently highlighted as responsive and helpful, contributing to a strong sense of loyalty among buyers. However, concerns regarding return policies, particularly associated with shipping costs, and occasional discrepancies in product information have been noted. Overall, while the company excels in delivering quality products and customer support, addressing return issues could enhance the overall shopping experience.
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This is the best online shopping experience I have ever experienced. Quality merchandise was shipped quickly. I received a free gift(a stocking cap) as part of a sales promotion. To top it off the boots went on sale shortly after my purchase and they reimbursed me the difference. The people I communicated with were the best.
Online chat worked really well - prompt and helpful. My order shipped and arrived quickly and in one package.
Enjoyed my shopping experience here very much. Easy quick and convenient. Product came very fast! The products are great and fit very well. Can't wait to use them!
I bought a Skate Banana board and got it on time. The board is great, plus I was gifted a sport watch. Would totally shop here again
What a fabulous company to do business with. Their communication was timely and efficient and they had speedy delivery. This is my new go to place for ski equipment and clothing!
I love ordering from this company they always have great deals for the whole family and get it to you extremely fast
I ordered wool socks and they're thick and warm. Love them! That's about all I have to say but this stupid survey is making me submit 100 characters.
Was pretty disappointed to see that a few days after I got my Burton Clush board, you reduced the price from $299 to $259
I ordered different types of their Gavet sandles. Very comfortable and well worth the money. I recommend this company
I bought a new snowboard, boots, and pants. Good stuff. This site had better deals for older stuff and it came with a free snowboard bag. Stuff came on time. No complaints here.
Quick and easy online shopping, fast shipping and quality products what more could you ask for? My only question now is what do I order next from the house.com
I bought another board a month ago and felt like it is not really a good board for a beginner. Especially due to the lack of enough selections in the shop, I picked a board which is a little bit of longer than the correct size for me, so I had a hard time on learning consecutive turning. Once standing on this new one, things become much easier! Highly recommend.
I bought a snowboard/bindings/boots bundle with a free snowboard bag for under $600. Everything arrived in a timely fashion and all of the items came in good condition.
A little slow shipping. Placed the order Monday morning and recieved the box on Thursday. Im an easy 8 hour drive away. But Id give them another try, they have a cool business
We were a little disappointed when we received the email about our order being canceled because the helmet company discontinued the helmet we purchased. We then contacted The House and our customer service rep. Was awesome. She apologized for our inconvenience and did everything possible to help us find and chose another ski helmet for the same price and in her opinion better quality. It shipped immediately and got to us the next business day. She was friendly kind and sympathetic to our issue and did everything possible to make our shopping experience a success. My daughter loves her helmet!
I bought a new pair of DC skateboard shoes and love them! I had been all over looking for that brand and just happened on this site. I thought they were fast and had my size, etc.
They dont send you shipping label. I was told how much my return would cost (I asked bc I was ordering something heavy and I dont live close) and it turns out they dont handle return shipping at all. Just give you the address. No good.
I bought one of the jackets and it was great quality. I thought it would be cheap quality for the price but it definitely wasn't. Great purchase.
Can't rate the exchange process yet because I just sent back my Birkenstocks I ordered because they were too big. Not thrilled about having to pay shipping to exchange them when I could've paid about $5 more for the same shoe AND gotten free shipping at so many other online stores.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members