TextbookRush has a rating of 4.3 stars from 800 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TextbookRush most frequently mention great experience, easy process and quick payment. TextbookRush ranks 6th among Textbooks sites.
When I shipped back the textbook to the company, don't hear anything from them for about 1 month, then I contacted the live chat online, since no phone number I can call to talk about the problem at all. They said already send me a check, I waited for another 2 months just about 3months and 5 days til today. I've contacted live chat again but the first rep so rude, not even say how are you etc, and simple send me the exactly words from their website policy, I ended chat and contacted live chat with different rep same thing. Their customer service are awful! They both did the same send me the policy about how they can't reissue another one after 90days policy etc. from the date first issued the check to me 3 months ago, but the thing is I NEVER got my check at all, is that a scam they took my brand new book value of $150 and I got $0 zero? This reined my first time doing selling book to this company, I will never come back again, in really feel like got cheated and got advantage by the company, if I can get my textbook back would be great but now they don't return to me. If everyone have this kind of problem the company will be getting free money from customers. I rarely do this kind of bad review but I have to because I lost my $150 for nothing and wasted my time, I should have sell it to my school or local even quoted me for $120, $30 difference worth for the money because now I end up with NOTHING. :( so lame. I can't dispute this or anything since they kept saying their policy is within 90 days, what a rip-off. If you decide to sell and get money back faster I recommend you go other places or website, but not here. I really regret now. Never back again.
The delivery was extremely long and unnecessary and then the edition was not disclosed and it was not the proper edition
I received the wrong book for the hardest class in my degree program, who has open book exams but only if it's the right book.
The book was as described. My only real complaint was the ship time. It took a longer time than expected to receive it.
Very good experience. The access code came right on time for class!
A top buyback company that acts quickly. I would rate them as consistent and fair and recommend them to anyone for buybacks
This is the only buyback company that I have found to be honest.
Got my buyback quote, sent my book back and received my check in about a week! Very fast and easy process.
Received exactly what I was quoted for what I provided. Order was processed quickly and payment delivered quickly. Very pleased with my experience!
Textbook rush pays a fair price for textbooks if you are in market to sell. Although wish minimum was lower
Overall great experience and it arrived just in time with standard shipping. I plan to get more for college :)
Excellent service - quick response to mailed items - highly recommend
Super easy to accomplish a buy back. Book was worth more than expected. Thanks!
Received order as expected, quick online ne process. Recommend.
Took way to long getting me my book! My class had already started when I got the book.
Support is great but delivery could be faster. I really appreciated the prices and book availablity.
Answer: My main complaint with this company is that they agreed to take my returns/trade-ins that were brand new books, but then later they said the (new!) books were unacceptable and refused to say why. They sent them back to me and I sold them to another company, who gave me no trouble or shady answers. I would suggest Amazon student- they deliver exactly what that say, and are fair about returns and trade-ins.