Overview
TextbookRush has a rating of 4.3 stars from 800 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TextbookRush most frequently mention great experience, easy process and quick payment. TextbookRush ranks 6th among Textbooks sites.
Instant Feedback
I ordered textbook and paid for 2 days delivery. Didn't get a book on time. I also sent a question to customer service and never got a response back.
Everything went well with the buyback. Was refunded the money for it really fast! Shipping by FedEx.
I sold a 84$ math book to them and it got free shipping and the payment went to my account within days. Great work
My experience with Thai company was great! I shipped my books and was paid in a matter of days. I would definitely recommend to other!
The process for my buy back was easy and the payout was fast. Thank you!
I placed this order Dec 5. And as far as I can tell on your website it has not shipped. Hard to review when you don't have it
Great, accurate, friendly, on time. No complaints. Prices are good.
Make sure you inquire about the book your buying. The titles don't match alway. May be study guide instead of textbook that you think it is.
Website is easy to navigate and shipping was easy. They processed my payment within 48; hours after receiving my shipment. Very impressive.
I sent in a book for buyback and was given notice that they wouldn't be purchasing the book because the IBSN wasn't printed on the back of the book. I contacted them and told them there was a UPC with IBSN number on the back of the book because I sent it in with one. They took a photo of the barcode label and emailed it to me and after arriving at their establishment the barcode magically got ripped halfway off so they wouldn't buy it back. And for those of you who don't know, if they don't buy a book back they make you pay to have it shipped back or keep the book themselves to resale without paying you. This is an EXTREMELY DISHONEST company. I cannot believe they do stuff like this to their customers. I will NEVER EVER EVER purchase or buy from this company again. I caution you if you do...
Textbookrush shipped my expensive book in a plastic bag. I had to pay shipping to return it to them.
Hi Michael,
I've reviewed your order. It looks like you've receive a full refund for your order - product and shipping. We are unable to refund you more than we collect for the original charge - our credit card processing system doesn't allow this. To receive a prepaid label, customers have to reach out to us prior to shipping their return.
I also want to let you know that your order was fulfilled by an alternate TextbookRush facility. We have notified the facility to communicate the packaging concerns. Which I know this doesn't solve your issue, but I didn't want you to think that feedback was ignored.
Thank you,
Alison
HARD TO SAY AS I HAVE YET TO RECEIVE MY BOOK.
Great. Easy to deal with and very fast payment I will continue to deal with them.
It was pretty easy and simple. The steps are well explained. Also, it was fast to check if they were accepting books.
Got my payment as quoted in the time frame as promised. Will recommend to others who wants to sell their text books.
My textbook was delivered promptly, the exact special edition that I wanted, and was in better condition than I expected. Great experience!
I was paid a third of the quote that I received. I entered in the correct ISBN number, and when I questioned the amount I received I was told that I put in the wrong ISBN. Definitely not the case.
No issues whatsoever. Typed in my ISBNs, shipped the books, and received the check a few days later. All within a short time period.
I had a very good experience. I liked how I could enter the ISBN and continue to look back on the prices. It helped me know when to sell.
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- Grandview Heights, OH
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Nessa,
I reviewed your order. It looks like our CS team replied on 3/27/24@ 8:18am. Did you check your spam folder? I just don't want you to think we ignored you.
All shipping times are estimates only. Transit times vary by carrier, exclude weekends and holidays, and may vary with package origin and destination. But our team did acknowledge that you could email them if it didn't arrive by the next day and they would further assist you.
I am sorry for the shipment delay.
Thank you,
Alison