TenorShare has been reported to offer discounts, coupons, or other compensation in exchange for reviews. This has been shown to lead to biased or misleading reviews.
TenorShare
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TenorShare

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TW
1 review
0 helpful votes
Follow Z D.
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I recently bought the software and used it for two times. It's a great application that helps doing a very difficult task thru an incredible easy straight forward process.
I also called the customer service and they replied back super fast with a very clear answer to my question.
Long story short, this is a great application with an excellent customer service support.
This is a MUST have!
Thank you so much for making my life easier.

Date of experience: June 27, 2023
Kentucky
1 review
1 helpful vote
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Refund Policy
December 21, 2021

Try before you buy" system, Tenorshare provides a 30-day Money Back Guarantee for all products. I order the product and it was the Mac version, which was the wrong version that I need. They wanted to send me the Windows version. I didn't want the Windows version. I just wanted a refund of my money,. I have been trying to get a refund and all I have gotten was the run around. Some people like this product but I would never buy from this site again. Because they don't stand by their guarantee. Just tried of send email and no one trying to response to my emails.

Date of experience: December 21, 2021
Oregon
1 review
10 helpful votes
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They lie
December 15, 2021

The site says remove any lock 30 day money back guarantee. As you can see. They are falsely advertising or not being as direct as they should. Since they can not remove any lock. Second. Money back guarantee but they will not honor this and push to give me a percentage refund. This is bad business all around. I have expressed my displeasure and wanting my money back and no longer trust them. Yet they blatantly disregard it all. I highly suggest looking elsewhere before trying them.

Date of experience: December 14, 2021
New York
1 review
13 helpful votes
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I paid $32 for their program to exit recovery mode for my iPhone. The program did not work for my issue at all and left me having to delete my iPhone. I have been requesting a refund for 10 days now and Natalia from their terrible customer service department emailed me back saying she can give me 50% of refund. This is unacceptable and honestly feel robbed by these people. A real company wouldn't act this way. They have the logs and see that their program didn't work for me but they are still holding my money. Terrible customer service and untrustworthy company.

Date of experience: August 21, 2020
Angel H. TenorShare Rep
over a year old

4 days ago
Dear customer,

We regret the inconvenience caused to you. Customer satisfaction is the ultimate goal at Tenorshare.

Could you please provide your order ID to let me check? Once it is comfirmed, we will provide a solution for you.

Please accept our apologies and feel free to reply.

Best regards,
Tenorshare Support Team

Missouri
1 review
14 helpful votes
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Buyer beware
June 16, 2022

My camera on my iPhone quit working. By doing a google search I found this product from Tenorshare. It said they had a money back guarantee so I thought I had nothing to lose. I ran the software and it did not fix the camera. I emailed and requested a refund, sent in the logs as they requested and am still being denied a refund. I have turned in the phone on and insurance claim and got it replaced. Here is their guarantee: Any technical problems you have encountered when using the product, please contact Tenorshare's technical support team and cooperate to locate the problem, including providing screenshots and log files, or accepting free remote services provided by Tenorshare. If the problem cannot be resolved in the end, and you are unwilling to wait for an upgrade or other compensation plan, Tenorshare will refund you if your order is in 30 days.

Date of experience: June 16, 2022
Kentucky
1 review
0 helpful votes
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I'm very satisfied with this app I downloaded it on my Microsoft pc an they will assist in any help u may need an respond almost immediately to any questions u may have. Give them a chance it's worth it.

Date of experience: July 23, 2023
Oman
1 review
0 helpful votes
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Amazing program
October 7, 2023

This app is good. Its seamless functionality and user-friendly interface have revolutionized the way we work, connect, and explore. With its innovative features and intuitive design, it effortlessly enhances productivity and creativity. It's a powerful tool that has brought people together, fostering a global community of collaboration and understanding. This app is a true testament to cutting-edge technology and has undeniably transformed our lives for the better.

Date of experience: July 31, 2023
Texas
2 reviews
5 helpful votes
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Joys of Tenorshare
November 4, 2023
Updated review

I truly don't understand how people can say anything negative about Tenorshare, I've had nothing but success with their products! With the exception of 4uKey, but not the software itself, the attempts at repairing devices! They say that it was reloaded, but this is what I see!

Date of experience: November 2, 2023

Tenorshare Does it Again
October 8, 2022
Previous review

You know, as a customer or consumer of a product, you learn to value the products worth! TENORSHARE has once again, ECLIPSED ALL of that by proving to be a GIANT In software repair! Professionalism, Common courtesy, Reliability, Promptness just to name a few! I for one, LOVE TENORSHARE!

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Date of experience: October 6, 2022
Canada
1 review
0 helpful votes
Follow Serguei K.
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Out of the blue, my iPhone 11 unexpectedly entered a restore stage. Despite attempting various methods to revive it, none yielded results, and the only option seemed to be a data loss. However, I was reluctant to go that route. In the end, I opted to employ ReiBoot. The decision to use ReiBoot turned out to be the right one, as it efficiently restored my iPhone 11 without requiring me to sacrifice any of my data. The support team was remarkably responsive, addressing my licensing queries within a day. I am thoroughly content with the experience.

Date of experience: August 15, 2023
Haiti
1 review
5 helpful votes
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I've downloaded this application because my iphone 8 stopped working suddenly and was stuck on the apple logo for five days. After downloading the firmware package, I was having personal issues until I decided to contact the support team of Reiboot. They replied faster than I expected and help me solve them with precise advices and recommendations. As I said, Nice app and Nice Support Team!

Date of experience: November 2, 2021
Brazil
1 review
2 helpful votes
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Delivered as Promised
July 1, 2021

I was in need of a software to help me transition from Android to iOS, specially without any loss of data regarding WhatsApp, and their software was amazing: simple, elegant and with all the information needed given at the right time for any steps. It took a little while as I had lots of data to go through and I actually thought I had an issue, but then asked for their support and the response was fast and effective. Kinda wish they had chat support, but the e-mail, experience went great.

Date of experience: July 1, 2021
Senegal
1 review
0 helpful votes
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J'adore l'application
October 7, 2023

'm Jacky from Malaysia and I found TenorShare customer service have above par level compare with other international company which I emailed them before. Most of them reply me using thee standard clause which provide them by their company. TenorShare really read my email and solve my problem (ask me to trial version before confirm). Thanks and keep it up. Thanks

Date of experience: August 24, 2023
TW
1 review
0 helpful votes
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Great customer service
May 26, 2024
Updated review

Love it. But if you can fast reply. Fixed my problem with no problem. I will definitely continue to use these products. Product was ok but support great.

Date of experience: May 26, 2024

Great customer service
May 26, 2024
Previous review

Love it. But if you can fast reply. Fixed my problem with no problem. I will definitely continue to use these products. Product was ok but support great.

Date of experience: May 26, 2024
India
1 review
0 helpful votes
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This software attracted me a lot. The services you provide are indescribable. Wherever I searched about this software (Google, YouTube) I was very attracted and this software made me borrow and buy more.No matter how many softwares come out, there will be no competition.
It's very sad that you can't buy such good software

Date of experience: October 17, 2022
RU
1 review
0 helpful votes
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The best solution
January 5, 2023

I suffered for a long time with the transfer of WhatsApp until I came across this application. Excellent program, quickly transferred data and without errors.
I was especially pleased with the technical support, they answer questions very quickly and help in solving problems.

Date of experience: January 4, 2023
Washington
1 review
0 helpful votes
Follow Meg H.
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They not only answered my question, they gave me a better solution than what I was hoping for! You can't say that very often for online purchases! I will say they are trustworthy, customer centered and will do their best to please their customer!

Date of experience: September 7, 2023
Philippines
1 review
0 helpful votes
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Act User First
October 7, 2023

I've experienced a major problem with this app a while ago as a first time user and so I asked the support center. Luckily, they immediately replied to my email. I am satisfied with the service because of how committed they were to help users fix their problems/issue with this app. Hopefully, everything will go along the way.

Date of experience: March 28, 2023
AE
1 review
0 helpful votes
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Scam - doesn't work - don't waste time and money
September 29, 2023

Downloaded this app to reset my phone. App didn't work - and I mailed them the same along with screenshot. But they won't accept and won't refund. So if you're paying them consider the money gone. They do not care about the customer or their experience. They just care about money and that's about it. Terrible support.

Date of experience: September 29, 2023
Hong Kong
1 review
0 helpful votes
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Best customer service
October 8, 2023

Great UI design, and the operation is user friendly.It is also very convenient to use. And the most important thing is they're having a good attitude of customer service, they solve my problems on time.

Date of experience: October 6, 2023
GB
1 review
1 helpful vote
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This is a life saver product for anyone moving from android to ios and vice versa. Tried other products and failed to transfer my whatsapp data. TenorShare Worked like a magic on the very first time. Very simple and easy navigation with detailed steps. Different options available to transfer directly from phone to phone instantly or backup and restore at a later time.

Date of experience: December 27, 2021

Overview

TenorShare has a rating of 2.9 stars from 1,279 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TenorShare most frequently mention refund policy, day money and credit card. TenorShare ranks 1st among Data Backup sites.

service
873
value
857
shipping
672
returns
735
quality
832
This company does not typically respond to reviews
+217