Great program! Awesome options! Couldn't have found a better company!
Thank you!

The people at Tenorsharw are the best! They went above and beyond to fix my issue. Kudos to them!

Good service.,...,,...mmm m I like this service

In my 35+ years of purchasing software, this was the single worst experience in working with both the software and vendor. I cannot emphasize enough to not purchase from this company as the software is buggy and the company not trustworthy.

My iPhone's screen stopped working after a software update, so I was looking for a solution. I came across a post suggesting tenorshare. I purchased the software and here is what happened:
- I downloaded the software, was able to connect to my phone, downloaded the OS again and firmware. I then went to "Start Standard Repair" and… nothing happened. I tried everything - reinstalling software, rebooting everything. Nothing.
- I sent a message to tenorshare support, and started the two week odyssey of once per day interactions. Their first response: "Can you try a few more times? If it doesn't work, can you send us a screenshot? And, details of your devices." Here's the deal: I sent them ALL off this information in the support ticket? It's like they never read my message. I send all of the info again.
- Another 24hrs goes by (still no phone), and they suggest trying a new cable, making sure I have hard disc space, disabling anti-virus, trying a new computer. Hmm, ok. Unlikely, but I tried. No change. They also want a screenshot - don't they have two of these now?
- Side note: I found out later, when reading the refund policy, that the offer "free remote services provided by Tenorshare". But, these were never offered to me. Just once per 24hr responses via their ticketing/support system
- Another 24hrs goes by (still no phone): they ask: "Can you make a video and send to us?" Goodness.
- Another 24hrs goes by (still no phone): they ask: "Can you send us logs".
- At this point, I am a week without a phone, and I have to move on. I send the logs, but I reboot my phone. I had to move on. I then submit a new "refund".
- Another 24hrs goes by. Their response: See the other ticket for details. My response: this is a different ticket. This is for "refund", as you have two types of tickets: support and refund. Can I have a refund?
- Another 24hrs goes by. Can you send us the "host" log. Um. You didn't answer my question. And, there is no host log.
- Another 24hrs goes by. Screenshot of a list of files with a host log. For a windows machine (but mine is a Mac). I send the full folder with all log files - no host file. That is all I can do. Can I have a refund?
- Another 24hrs goes by. They sent everyone to R&D, and R&D wants me to try to repair their software, and try again on my phone. OK, so your software doesn't work. I now have a working phone, and you want me to help you debug your software? Uh, no. I am not putting my phone in jeopardy for your software. Can I have my refund?
- Another 24hrs goes by. Answer: "Sorry to say that according to the refund policy, you'll be entitled to a full refund if there's a technical issue with the software that we can't provide solutions to within 30 days." REALLY? Where does it say this? It DOESN'T! So, they basically want me to help the debug their software in order to get a refund. Sheesh.
- FYI: Here is what their refund policy actually says: "Any technical problems you have encountered when using the product, please contact Tenorshare's technical support team and cooperate to locate the problem, including providing screenshots and log files, or accepting free remote services provided by Tenorshare. If the problem cannot be resolved in the end, and you are unwilling to wait for an upgrade or other compensation plan, Tenorshare will refund you if your order is in 30 days." Their own policy indicates that this should be refunded! I point this out.
- Another 24hrs goes by. Answer: "Actually, if you can contact us in time, we can solve your problem. At the same time, in accordance with the relevant provisions of our refund policy. It is difficult for us to arrange a refund for you in this circumstances." What provisions? The replies are simply never fully answering the questions or are just vague. What does this even mean?

Anyways - that's my story. Two weeks of daily interactions, never got the software working, had to work with them to help debug but never got anywhere. And, never got a refund for who knows what reason.

So, my key piece of advice to anyone who will listen: DO NOT PURCHASE SOFTWARE FROM TENORSHARE!

Software me atende super bem. Fácil de usar e consigo transferir WhatsApp certinho. Estou muito satisfeito!

I used iCareFone Transfer to Transfer all Whatsapp Messages from my Galaxy S22 to my iPhone 15 Pro. Worked and now I have everything on my new phone!

Very good for app...

非常有用?

Very efficient software, I did everything they said
Problema resolved, thank you!
Overall rating 5!

I have Bay Tenorshare 4uKey for Windows
And the support are fast and give a good solution to my change for my user platform