TenorShare has been reported to offer discounts, coupons, or other compensation in exchange for reviews. This has been shown to lead to biased or misleading reviews.
TenorShare
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TenorShare

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New Jersey
1 review
3 helpful votes
Follow Cristina M.
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I attempted to download what I thought was their program. Either it was not what I was supposed to get or it simply is a useless program. I have not recovered one thing. Attempted to contact their tech team - NOTHING. Tried to then email them and cancel within an hour or two of purchase and have still heard nothing. Will pick it up with my credit card company. Another scam company - buyer beware!

Date of experience: June 25, 2022
Jamaica
1 review
3 helpful votes
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Disappointing
June 15, 2021

Software didn't work for me and I unsubscribed within few hours after purchase. Now this company refuses to refund me 100%. Money back guarantee after 30 days is false! They will only provide up to 50% refund and force you into buying another product. Such a waste! Would not recommend purchasing from this company.

Date of experience: June 15, 2021
Israel
1 review
0 helpful votes
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I have no problem in paying for software that I use. I was not sure if this software would be successful in opening an iPhone that I inherited without the previous owner's password. I thought I'd try it because of the money-back gaurantee TenorShare promised. However, it turns out it does exacly what you can do with itunes for free.
After I asked for a refund, they refused to refund me, and as "an act of good will" gave me a subscription to an additional software that didn't do the trick either.

Stay away from them. They promise a whole lot and supply nothing!

Date of experience: October 19, 2021
Alaska
1 review
0 helpful votes
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Horrible customer service
October 19, 2023
Updated review

This company is a joke now. They system use to work perfect and customer service was great not so much these days. It started when they didn't keep their end on a purchase I made. They failed to provide a working product key 24hrs and their policy states they will refund you if they don't provide the key within 24hrs. So I created a support ticket for this matter which they drug on and on not giving me a refund. So finally I just tell them forget it just give me my money back I don't need the service anymore. Their response blew me away they said they were sorry I had issues with the product. Then they say if you contacted us regarding the product key not working they would refund my money but,because I no longer needs the product they can only exchange n for a different product.!? WOW REALLY! The first 3 messages I sent were asking for a refund because I did receive a working product key!

Date of experience: October 19, 2023

Tenorshare works amazing
October 7, 2023
Previous review

Product works perfectly and and supports a wide range of phones. Love the lifetime subscription offer. Will definitely use this product more often

Date of experience: August 31, 2023
Canada
1 review
0 helpful votes
Follow Liney J.
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Don't waste your money and time. The software put my IPad in recovery mode and I had to use a third party software to fix it. Tenorshare thinks that we should wait for 30 days to try and resolve the issue when I fixed it using ITunes in a little over an hour. They refused to do a refund because I wouldn't wait for their tech support which only responds one time within 24 - 48 hours. Crappy software and crappy service. Stay away from this company. Buying anything from them is only making a donation to the company since they are no help.

Date of experience: June 27, 2022
Texas
1 review
0 helpful votes
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Great product and great technical support. Anyone that's in the cellphone industry should have this product readily available. I've had this and many other of their programs and they perform flawlessly. Thanks Tenorshare.

Date of experience: August 31, 2023
New Jersey
1 review
0 helpful votes
Follow Mallory S.
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He TenorShare team is amazing their response time when replying to my email, and their attention for my concern by addressing the software registration key code for my computer is impeccable customer care.

Date of experience: September 1, 2023
Pakistan
1 review
0 helpful votes
Follow Babar R.
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The app put the iphone in recovery mode in trial, but asked to purchase the subscription to get out of it.

https://www.tenorshare.com/...

Above page says "Put iPhone in Recovery Mode/Exit Recovery Mode Totally Free FREE" which is entirely in correct.

Furthermore, I think, I was tricked into paying for a service that was not supposed to fix the original problem. Please check the following search results, https://www.google.com/sear...

This what I searched when my phone got stuck on activation screen. The records at position 3 & 4 are from tenorshare site. I read both articles, and downloaded the software ReiBoot trial. It didn't solve the problem and now I am getting canned messages from their support after requesting refund.

Date of experience: June 26, 2021
Israel
1 review
0 helpful votes
Follow Joni C.
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Even thu its strange to need a management for ios device, and more strange to need another one for data transfer, its incredible that TenorShare have it all, for the legit price.

So as a satisfied customer i highly recommend to try out any of thier product.

Date of experience: September 28, 2021
Texas
1 review
0 helpful votes
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No stars is my rating…
November 6, 2021

This company is awful. Why? I tried to download the program onto my iPad Pro, and it would not download. Therefore, I could not use it. They said that they will refund the money of people who have technical issues. Well, I think my problem is a technical issue when the program could not be downloaded, let alone opened. They disagreed. They kept giving me the same answer. Then I was offered $ off for another program. I said, "What about the software will not open on my IPad do you not understand? Why give me something else that will not open, if what I wanted and paid for will not open, let alone be used? They just wanted to keep my money. Crooks is what they are. So, if you are not sure if the program will open or not on your device, do not buy it. You will NOT get your money back, as they are not honest, nor do they have good business practices.

Date of experience: November 5, 2021
South Africa
1 review
0 helpful votes
Follow Paki Mpho M.
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Best feature is WhatsApp transfer and Merge
October 7, 2023

I bought myself a new iPhone last had to move away for Huawei could work without google services. The iCarefone WhatsApp transfer is a child's play with easy to understand guides.
This year had to help a friend with their phones and use it again for when my fone went for repairs.

Best by far in the market.

Date of experience: April 15, 2023
Florida
1 review
3 helpful votes
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Beware of Loopholes
November 11, 2021

I'm a regular business owner with 170 employees. I can normally get IT to take care of technology issues - but I purchased this product to unlock the phone of my family member on life support. My fault for not researching more. It advertised that it would unlock the phone with data loss. The trial would not unlock it, so I needed to purchase it to see. It did not work so I tried the other options. The only option that would work is with a full data loss. I needed the information in the phone to contact my family members friends. I requested a refund based on not working. Of course they wont refund because I should have known it would not work before I bought it. (They tell me) I feel it is a scam if you have to spend $31 to try something and when it doesn't work, no refund. Quite simply, buyers beware.

Date of experience: November 11, 2021
Japan
1 review
0 helpful votes
Follow 光俊 吉.
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I believe that unlocking a locked device requires extremely difficult techniques, but I am very grateful to you for providing a service that allows users to unlock it with easy-to-understand operations. Thank you very much.

Date of experience: September 1, 2023
Colorado
1 review
1 helpful vote
Follow P D.
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In desperation to preserve data on my iphone, I fell for their tricky advertising and bought the software. Dowloaded the trial and went through the steps. Only when I purchased the software that the disclaimer comes up to say data will be erased. I emailed them right away after my purchase and went into paypal to disable the auto-renewal.

They sent me a screenshot of a disclaimer buried somewhere in their support page that data will be erase so I am not getting a refund.

I could have just hit the restore button on my phone and live with the consequence that I will lose all the data I did not back up.

There is NO software out there that can save your data if you forget your iphone password - This is not Apple ID password which you can reset without buying any software.

Date of experience: September 25, 2022
AE
1 review
2 helpful votes
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Omg I can't believe! First I thought it was a scam website, but after downloading and trying it, I rebooted and fixed my iphone ios through their service. It cost me 29$ instead of 41 $ since they had 30% for firt time user. I took monthly membership. I never thought it will really work! This is the best app ever it really saved my life! First i went to apple store they asked me to restore my iphone and throw it in the garbage! I was totally shocked and destroyed. But thanks to tenorshare ive got my life back.

Date of experience: August 9, 2023
Italy
1 review
0 helpful votes
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Great
October 7, 2023

Tenorshare is a reliable software company that offers a range of excellent solutions for data recovery, system repair, and mobile utilities. I have had the opportunity to use their products, and I must say I am thoroughly impressed with their performance and ease of use. Their data recovery software helped me retrieve precious files that I had accidentally deleted, saving me from a potential disaster.

What sets Tenorshare apart is their dedication to customer support. Whenever I had an inquiry or needed assistance, their support team was prompt and helpful. The interface of their software is intuitive, making it accessible even for non-tech-savvy users.

In conclusion, I highly recommend Tenorshare's products to anyone in need of reliable and effective software solutions. Their commitment to excellence and top-notch customer service make them a standout choice in the industry.

Date of experience: August 1, 2023
Canada
1 review
4 helpful votes
Follow Mark L.
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The positive reviews are likely bots. There clever marketing made me believe there product could unlock my phone. I broke the screen on my Samsung but it still worked. I just wanted the data off of it but I later found out these apps or products cannot do that. The way they marketed their product made me believe it was possible, even after researching into different possibilities and there product. Also they automatically signed me up for reoccurring payment. Just realized I was charged for 2 extra months.

Date of experience: February 23, 2021
California
1 review
4 helpful votes
Follow H F.
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Do not buy!
December 16, 2020

When purchasing their software, you are automatically enrolled in their annual subscription. You will be charged again a year later. They count on you not de-enrolling. Once charged, you might get 50% of your money back if you fight with them. Literally sent them a message less than 3hrs after I got charged. Literally thieves. They do not care about a happy customer or the fact that they are charging your for something you are not using.

Find another software vendor and stay away!

Date of experience: December 15, 2020
Montana
2 reviews
0 helpful votes
Follow Daren S.
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Reiboot seemed to be the answer to my issue. My iPhone XS just suddenly (unprovoked) went into a boot loop on New Years Eve. The program helped me get it into and out of recovery mode, but it never solved the problem. Repeated attempts in both standard and deep repair modes failed every time. I hope that it works for others, but for my specific problem, it is a worthless investment. My advice: if your iPhone XS is stuck in a boot loop and wont get beyond the apple screen in addition to the fact that you have talked to Apple Support and taken the phone into a repair specialist for expert advise, save yourself the time, money, and efforts of dealing with this company. The software doesn't work and the customer support will respond to you, but will just lead you down a looped path as well. I am stuck in an eternal technology loop.

Date of experience: January 10, 2021
Canada
1 review
0 helpful votes
Follow Dino L.
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Just leave it to itunes to fix your issue...if that doesn't work, go to an apple representative at an apple store...don't fall for these third party software that act exactly the same way...it's a scam

Date of experience: February 14, 2024

Overview

TenorShare has a rating of 2.9 stars from 1,279 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TenorShare most frequently mention refund policy, day money and credit card. TenorShare ranks 1st among Data Backup sites.

service
873
value
857
shipping
672
returns
735
quality
832
This company does not typically respond to reviews
+217