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Temu Reviews Summary
Temu has a rating of 1.9 stars from 1,748 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 68th among Social Shopping sites.
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Thank you for your quick solution of any problems I have
You are excellent and your merchandise is pretty good if
Not you take immediate action
Thank you and I will continue to
Order your merchandise
My first, only & last time ordering from Temu my order did not come on time at all, they couldn't tell me where it was and I ordered it over 15 days ago. I actually ordered July 13th and today is the 31st and still no package. My 33rd bday weekend was so ruined because I was waiting on my package with all of my weekend outfits in it which was the weekend of the 29th. I usually shop online so for this to happen to me with this website first time around doesn't make me want to ever shop again with Temu. I appreciate them refunding me for my order and said that I can so-call keep the package IF it arrives I was so upset cause I wish I ordered from FashionNova or SHEIN. I give two stars cause at least I got the refund back. #NeverAgain
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Worst experience ever. Deceptive advertisement. Never ever! There are missing items. Bad quality. Not worth to order.
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I cancelled a purchase and almost a month later and numerous emails still no refund. I will never use TEMU again.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Could you please reach out to me at karl.wang@temu.com so that we can help investigate and assist right away. You can also visit www.temu.com/support-center.html for more customer service contacts. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Overall, Temu shopping was an excellent experience for me, and I will definitely come back in the future to make more purchases. Temu is a fantastic online shopping site that I wholeheartedly endorse to anyone looking for one.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I had a credit of 7.62 and a coupon for 4.75. My items were 19.03 plus 1.58 tax and the still charged me 12.99. I should've been 8.24. They are cheating people out of there money
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I gave Temu 2 stars because the bird feeder I purchased is decent. I didn't give them more because the wreaths I got were an absolute waste of money. Not even worth the trouble it would be to return them. Doubtful I'll be purchasing from them again based on the wreaths.
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
This is the first time I have ever TEMU and my last time. I went and put in my address when I started the process. When the delivery was shipped to me they changed my address to an address that wasn't even a valid address. I went to call TEMU to change the address they advised me since it was already shipped they couldn't change the address that I had to get a hold of LaserShip I called LaserShip who advised me that I they couldn't change the address I TEMU. After about 2 days of dealing with this finally somebody told me they had it taken care of. Then it got to the next stage of delivery and the address still wasn't changed it was still shipped to an invalid address. This is the worst company I have ever seen the worst company I have ever dealt with. Additionally, customer service chat agents don't know their $#*! from the hole in the ground to be straight with you all I got was a run around and a bunch of BS. I never deal with TEMU ever again.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I think fishland is a scam. The closer you get to the prize the more feedings you need and the fish become worthless. They just want you to invite people and shop.they should at least give you more of a chance. And it is so boring and takes too long.
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with our referral rewards program. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. For help with your referral link or questions about your rewards status, please contact us again through Temu.com or Temu app live chat so we can help you investigate right away. Have a great day! Best wishes, Temu team
This place is HORRIBLE please do not buy from them. Not only is their stuff super cheaply made they are thieves! I attempted to return some stuff and I thought it had gone well even received a refund….until I got charged for two of these items because "they were not accepted" so they decided two of the items I returned weren't worthy but yet still kept it. I tried reaching out too customer service 3 TIMES! And till this day I have yet to receive my money back! So please save yourself this hassle.
Hello Flor, thank you for reaching out and we are sorry you are experiencing difficulties with your orders. We care most about customer satisfaction and are always striving to improve. Your case is out of the norm. Please reach out to me directly at rachel.zhang@temu.com or message us through Temu.com or Temu app live chat. We are eager to help you find a resolution. Best wishes, Temu team
7/28,2023 Just placed my first order with Temu. I didn't notice this until I clicked to continue payment. One of my items was a mermaid shower curtain set w/rugs (4pc). On the product page and in my cart, said the total with sale price being $21.48, regular price of 41.49. On payment page, after entering payment info, it says regular price is $55.47 and I was charged $23.84. Not much of a difference but, this is the kind of thing that will stop me from ordering in the future. You got to watch for this when you are checking out. My order won't arrive until Aug. 3-9th. I will post another review on the quality and promptness of order.
I took screen shots of transaction process
Hello Teresa, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. Could you please reach out to me at rachel.zhang@temu.com so that we can help investigate and assist right away. You can also visit www.temu.com/support-center.html for more customer service contacts. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I ordered 3 shirts, a cross body bag, an under the counter LED light, a veggie chopper and a black rubber bag. Some of the items were ok. Two of the shirts are awfully cheap, thin polyester. The cross body bag is also made of cheap plastic and in incredibly small. Ordering is a crap shoot so I'm out.
Hello William, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
As a bargain shopper wish.com became overpriced years ago with lengthy delivery times. They've improved so when I saw Temu I was skeptical. The prices for majority of products were fantastic with free shipping. I was shocked how fast delivery was. I did notice some things are misrepresented like wish coming in super small. This making item not good deal. They were fantastic at returns, refunds, and price adjustments. If item goes cheaper within 90 days you can get difference. Temu is great for everyday items that are more expensive elsewhere. Like wish, Amazon, and Dollar stores, do your homework. Sometimes, other sites are cheaper or better quality.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
They say you can get free gifts. They never let you get to the end to collect. All they are after is your contacts. Free advertising for them. Wasted time for you.
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with our referral rewards program. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. For help with your referral link or questions about your rewards status, please contact us again through Temu.com or Temu app live chat so we can help you investigate right away. Have a great day! Best wishes, Temu team
Temu needs to make it a mandatory when items are delivered to a customer that either they are delivered to the person on the label of package and or if package is left at the doorstep the package and its location of where its left caught by picture.
We ordered a bunch of things from temu and did not received it after we were told it was delivered.
I am so angry right now and will not use temu until this is corrected. We pay good money to make sure the delivery is done to our satisfaction
Hello Todd, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. Iif your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
This place is garbage! They have lost our order not once but TWICE! The first time, instead of a refund, we just had them re send the order that got lost! This second time it got lost the lady that was "helping" is CLOSED our ticket and wouldn't re send the order OR refund the almost $80 f'n dollars that we paid! I am BEYOND pissed off! That is NOT ok and that is NOT "customer service!" We will not be using this garbage $#*! site anymore! The Jessica lady also stated that the package did indeed get delivered to the right address when I was NOT or we wouldn't be having this issue right now! You can clearly see in the picture I sent that she was NO HELP AT ALL and practically told us to go F ourselves! I will do everything in my power to get my FULL REFUND! Like I said, CROOKS!
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
This company is pathetic and a great example of what's wrong with companies. I would never use them again, they can keep.the 20 bucks they stole from me.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I have bought many thing from this website and only 1 of the packages made it to me the other ones
We're never received so can't really give this a 5 star review stuff like this us probably why temu is being investigated by the government.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
So I was wary about ordering from the website but I did it anyway a $377 order a week later it says delivered well I'm looking around looking around check all my neighbors and no package to be found so I contact customer service and they say it says delivered well I don't know where it was delivered but it wasn't delivered here and no offer for credit no offer for a refund no offer to reship my product no offer for anything. Definitely the worst customer service I've ever encountered definitely a scam site if I could give it a negative 10 review I would. So if you order from this time you better make it a small number because if it's a bigger number they will not refund it and you better make sure you're ready to take responsibility for the Post Office and they're screw UPS because I paid my money I did my part between them and the post office somebody screwed up and I'm the one that it cost. I wouldn't recommend this site to anyone they're slogan should be rip you off to become a millionaire.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I ordered batteries for my flashlight on July 23,2023. I immediately received the order receipt via email. O the July 25th i received an email the item shipped. What got my attention was the USPS tracking number. Especially when it referred to airports. I then went to the USPS tracking and it indicated a label was requested and awaiting item. Here I am on July 27th and I get the same results. No Item! Is this a scam sight? I alerted my credit card company as well as the postal service.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
From the business
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team