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Temu Reviews Summary
Temu has a rating of 1.9 stars from 1,748 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 68th among Social Shopping sites.
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They sell cheap stuff cheap, so you get what you pay for. Second time I have ordered from them and Once bit Twice shy, No third time. Cheap Junk and you forget what you order, because it takes Soooooooooooooo long to get it. Not Again.
Temu is great, done a couple orders already and everything has been as described.
There's extra games you can play to win free stuff too by entering these codes into the search bar
Farming game for prizes - *******
Fish game for prizes - *******
Cash prizes - *******
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I brought 10 jackets and its too cheap looking not like photo shows. My problem is that they dont give you credit back to my card but they will keep this credit in there account balance me to buy again. No interest too buy more items because the quality problems. How I get my credit back to my card?
Hello, thank you for reaching out and we are sorry that you are having issues with your refund. During the refund process, there was an option to choose to receive your refund as Temu credit or as credit back to your original payment method. It seems that you had chosen Temu credit. If this was not your intention, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Im so unhappy with Temu blaming me because Usps didn't deliver one of my packages but delivered the other one and they won't give me my refund so I deleted my account I'm never ordering from them.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Itsn not working. Charging- yeah right. Some other stuff is not working too. Cheap doesn't mean good. That I learned thanks to this temu site. For the experience I will give 2 stars.
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I sent back everything with my return label but they never issue my refund and there supervisor said we never receive it but my return label said it's delivered never gonna buy anything
Hello Mona, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I am an elderly lady who really cares about how I look and dress. My make-up and hair are always done and I don't leave my home unless they are. I manage a Senior Mobile Home Park. When residents come in I always get complements on either my outfit, my shoes or my jewelry. Most always it is from Temu. After a couple of weeks they will come in and either tell me my recommendation of Temu is the best thing that has happened to them in a long time or they are really upset because they can't stay off of the website. I have several who come in to show me their "new wardrobe". Two people have told me the haven't been able to afford new clothes in years and with Temu they can. One resident told me she can now buy 1 complete outfit a month thanks to my recommendation of Temu. Obviously, I tell everyone.
I was leary of ordering from ANY website other than the popular one, but Temu is wonderful. I get everything I order in a timely fashion and love almost everything I get. I have even bought things for my friends because everything is so inexpensive. They love it too. I think my favorite are the shoes and earrings, but everything else has always been just as described. Love it!
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Everything I've ordered from Temu has been of acceptable quality. Some items are better than others. It's usually a bargain, as you get what you paid for.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I was always skeptical of purchasing from TEMU, it just seemed too good to be true, so I decided to place a small order. Now I'm hooked. Shipping isn't as fast as Amazon - I knew that - and wasn't expecting to receive items as quickly as I did - approx 8-10 days. Pretty good. The prices, good Lord! I thought the quality of my items would compare to the prices, but they don't. Granted I bought a few pairs of sandals for like 3.00 each and I'm not expecting them to last years, but am SUPER happy with the quality and fit for the price for sure! I've made a few more purchases, jeans, sun glasses, sandals, and I've receive everything I've order and am happy with the product. Hey, you get what you pay for, and in this case I'm extremely satisfied with the quality based on what I'm paying. More orders to TEMU and less to Amazon = HUGE SAVINGS for me!
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I have placed more than 10 orders on Temu, typically order 8-10 items. Bought mens and children's clothes, jewelry, toys, pool products, kitchen items, and much more. My kids love the dinosaur shirts. The one time I had an issue I received prompt service and refund. Thank you Temu for offering another way to shop, as I hate going shopping into stores.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I have been ordering from Temu since the very beginning and I have no compaints yet. 90% of everything I have ordered has been good quality, with the exception of a few that were very inexpensive and I didn't expect great quality. Any and every thing I've had a problem with I send back and receive a refund right away. I order so much that I just leave it as a credit now to make it easier. I have ordered some of the cutest clothes from them and I'm normally a Macy's/Kohl's girl. For the price the quality is very good. Their styles are fashionable; sometimes I have a problem with the sizes, but that is my fault sometimes. I will continue to order from them until the customer service is no longer good. I find a lot of really useful items that I never knew existed.:-) Anyway, it's an A+ from me. I don't know what people want when the price is good, free shipping and quick refunds. They have been most honest with me. I'm sorry I can't upload any pictures, etc. I'm not very computer literate.:-)
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Update, after posting the review Temu responded and right after I got my money back. After writing a well deserverd bad review imo its only fair to update that they fixed it
I was lured to the Temu app with FALSE advertising on facebook. A yeans for 1,69 as a welcome gift. I gathered more items, 13 in total and when I wanted to pay the price of the yeans went up to 19. I (stuped, I know) decided to give this company the benefit of the doubt and deleted the yeans from my shopping card, paid for the other items (most of them were meant as gifts for the dogs at our local shelter). Got in touch with customer service and told them something went wrong with the new customer discount for the yeans and asked them to fix it. They wanted proof, I provided it to them. They transfered me to another agent who said that after carefully investigating I had already profit the discount from a different account. I do not have a different account! I never heard about Temu before I saw the add on facebook. After carefully investigating myself I found out there are a lot of reviews and articles about this form of false advertising. I cancelled my order but read other reviews of people who did the same and never got their money back. If I dont get my money back I will report this to the proper autorities who are already keeping a close eye on Temu. And report as a scam to my bank and the platform I used to pay for the order. Im super disappointed, Temu brought me nothing but stress and frustration
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. We appreciate you giving us another chance to serve you. Best wishes, Temu team
When buying clothes, you do need to check reviews to see if it runs small or large in order to get the correct size. I have bought so many items off of this site, and my only complaint is it is addicting. One of my shirts wasn't as described and they gave me a credit the same day. All of ny orders have come within 10 days and they keep sending me updates along the way. I have nothing but positive to say about this company.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Avoid at all cost. No idea how to deal with customers. Don't keep promised they advertise on website. When you try and tell them, they quote the same promise again and resolve nothing
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I join Temu a month ago I love the app but can't stand the amount of referrals they what you to so to receive a discount or a prize big turn off my friends can't stand me sending so many referrals.i skip the prizes and discount because of that but the app is good
Hello, thank you for shopping on Temu (tee-moo)! We are sorry that you are having trouble participating in one of our activities. If you are not getting credit for an invite, please make sure that the invitee is a New User who is defined as a real person who (1) never had a Temu account before, and (2) within 24 hours after downloading Temu App the first time, registered a Temu account and joined the Referral Program by clicking on the unique link you shared. If you need help verifying your invites, please do not hesitate to message us on Temu.com or Temu app live chat. We would be happy to further assist. Best wishes, Temu team
And, you can't return items to Dollarama! My friend had been purchasing from Temu and recommended it to me, as I have been buying from Aliexpress. At the time I ordered an item, it told me that if I do not receive the package by a certain date, they would give me a $5 credit. Well, they did much better than that - I received the item 2 days before the deadline. Then, there was a problem with the item I received, which was not their fault. I promptly went into my Temu app and returned it. Not only did they refund the item but directed me to donate it, etc. which means I did not have to spend money for return postage. I am very impressed and will continue to purchase from them.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I ordered some stuff and waited 2 weeks and my product never came. Now I got to wait 2 weeks on a refund. This online mess socks. Good luck people
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Non male. Merce arrivata velocemente, di buona qualità. Se inserite il code: ******* nella barra di ricerca si possono avere due oggetti in regalo.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Placed order never received items. Tracking shows still out for delivery. Beyond 7 days and they refuse to refund my money. Spoke to delivery company 4 times same thing. Fraud… contacting my bank.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Nothing 3 weeks! Then each order give you a free $5 for being late try to use it! Hope I get something! Spent $150 hope my money not gone! Temu blames laser but they don't have it! And no way to contact sellers!
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
From the business
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team