Temu Reviews Summary
Temu has a rating of 1.9 stars from 1,747 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 68th among Social Shopping sites.
So this review isn't aimed at Temu so much, well I guess it is because they continue to use the despicable shipping company Ontrac to deliver or not deliver, rather they steal my packages from the Romulus facility in Michigan! I am so tired of them sending order after order with this trash company. 3 orders in a row have gone missing from ontrac and even though Temu has issued a refund for all of them. I don't want a refund, I want my items, they are all nail art related orders so I don't know what ontrac think they are getting valued stuff or maybe they have a nail tech that works there. I don't care! Temu needs to stop using trash track. If my current order doesn't make it and I am issued another refund. That will be my last order from Temu!
At first they were good, but then they get really bad really quick. Only as new user they are good to you, but as you shop more they scam you. I got scammed out of $300. I returned some items and they keep saying they cannot find it, or that I still have it. All I have is a USPS receipt, I guess that was not enough proof that I returned the items. Then one time I did what they told me exactly and was still denied a refund. I even have proof on the chat of what they told me to do. I followed everything they said and they said not to worry, but I never got my refund. I only use it for the free cheap items I get from them by playing their games. I would not recommend this to anyone. I am now just trying to tell everyone not to use it now.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I have returned stuff to be told they didn't get it. The most recent issue was they stuffed 4 orders in a package w 3 pairs of boots and clothes and the bag had huge holes in it and I'm missing pieces they won't do anything about it.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Tried to place an order this evening for $20.47. I have been a customer for about a year now.
But tonight, they asked me for a billing statement and/or a picture of my card.
I'm sorry, what?
Yeah, let me get right on that for you.
Stop it Temu.
Heading back to Amazon. Yeah, I'm gonna spend a little more. But I'm definitely not being asked for pics and statements either.
Be careful folks. Something stinks in Temuville.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Initially Temu was amazing- however the last three packages the USPS and Fed Ex have only seen labels and packages were not received. The package totals at almost $500 US dollars, they want to give a Temu credit and now again packages not received. Buyer Beware.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-25 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Twice I have ordered from TEMU. Free shipping with a minimum order. Seperate returns result in employees lying and saying they did not return items. I have proof I did. Customer service is mostly AI-based. It is frustrating when you chat with a machine to get a problem solved. It is called Artificial Intelligence for a reason. Rarely do you chat with a human, when you do they are equally unhelpful they also seem like they are AI. I think that is their protocol to frustrate customers into not wanting to go through the hassle of returning their junk products. I was told for the second time I returned 2 items they only received one item. I was told the second item was lost in the warehouse so quality control could not verify QC. Rather than refund me my money for both items since TEMU lost my return item in THEIR warehouse they refused to refund me my money for THEM losing my return item in THEIR warehouse. Also, Beware 60% of TEMUs' items are poor quality even for Chinese-made products. Shipping takes a long time. I guess I am used to Amazon quality, top-notch customer service, and QUICK shipping. There is some value in shopping TEMU, but there are also a lot of returns for inaccurate item descriptions. Broken items, wrong items and cheap crap.
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
As they say, you get what you pay for. Prices are low. Products substandard
And not as described. I was able to get credit for one product without having to return it. Milia patches OK, zipper pulls OK but unidentifiable metal. Easy thread sewing needles OK. Fridge shelf pads to small and looked like cabinet shelving plastic. Magic broom serviceable but cheap materials which will probably not last. Dual sided tape strong enough for paper projects only. Worst of all. The Magic Dog Gate, so unstable a puppy can tear it down, Sizing off, metal construction consists of two telescoping rods that are placed in a cloth seam and inconsistently sized. Truely an unusable product. You take your chances on these cheaply made products. Good luck. My $30 order probable cost less that $10 to manufacuture and ship. By the way the complete order was packed in a shipping bag sealed with tape.
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I have seen some bad publicity about Temu, but my experience from about 7 orders has been all good. I did have to make a return of several items but did not have issues with returning and getting refunded. Best advice is to just read the ratings and descriptions carefully on desired items just as with any site.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I love this website. I know what I can expect from cheap prices and I am governed accordingly. I have bought kitchen gadgets, utensils, cat toys, picture frames, purses, shoes, brassieres and clothing. Customer service is great.
But really what I need to talk about here is the fabric/material that the clothes are made of. In particular a really adorable dress that is supposed to be 100% polyester. Washing directions say wash delicate, warm water, inside out, gentle detergent. Do not machine dry or iron.
Ok the dress came terribly creased from Temu. I tried "wrinkle release" spray but it didn't help at all, which surprised me since it has always worked in the past. So I washed it. Not a single crease came out. Next I will try ironing it carefully.
My complaint is- don't sell things that can't be worn!
I have complained to Temu customer service and they are supposedly contacting the manufacturer -A and B.
It's a shame though. If it wasn't for this particular dress I would have no complaints at all.
If I have to take it to a dry cleaner to be pressed I will send Temu the bill!
Any suggestions would be most helpful.
Hello, thank you for shopping with us and sharing your 4-star experience! We are glad you found some items you love. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
The product is bad and adds are fake and scam to get you to give other people contact and details do not get involved in any promotions all they do fake the info u give them to there own benefit not trusted at all
Hello, thank you for participating in our promotional activities and we are sorry that you are experiencing difficulties with your rewards. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. For help with your referral link or questions about your rewards status, please contact us again through Temu.com or Temu app live chat, so we can help you investigate right away. Have a great day! Best wishes, Temu Team
We were so delighted to receive our Fossett, but the fittings did not fit American plumbing parts. Even a professional plumber told us that it would not work. It was sad that we had to return the product because we thought we had a great deal and a lovely new faucet. Let's hope the return goes smoothly.
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution and can take up to 30 days. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu Team
Don't hold true to there won prizes. Games are a scam. Monies going missing out of bank via PayPal. Also after using my bank card some1 unsuccessfully ( because bank was empty thankfully) tried to make a payment with the card I'd used half hour before on their sire. They hide negative reviews. Lot stuff doesn't work. Best buys u get can be on I would same hone decor like bedding or rugs. On that had some nice items. Oh also my review got hidden by Trustpilot just lately claiming against rules which isn't true and can't show where
To be clear I have had some bargain nice items and all have been delivered. Just there us also alot of tack and stuff that doesn't work. They try to dishonour won promotion gifts etc and don't honour shares and accepted new subscribers you've got them for points for their games. So total scam their clothes are right size at small medium but the xxl stay at medium. They have a price adjustment tool that credits you back the difference to balance if item goes cheaper which is good. But I suspect give it a bit longer this site coukd go total scammy like Aliexpress Dhgate did. Big tip don't use the add to order button after you've placed a total order. Otherwise when unaccounted for money that's recieptless gets taken out your bank you're gonna be put through hell tracking it and pairing it all to unknown source.sitejabbers making me enter a order number but I've ordered several times so my review is based on a full scale use of various uses of the sites such as its gaming and gambling extortion tactics, bought items, shipping & reliance, quality
I ordered something on the 15th of September and that same day I had looked at my bank account and my card information was hacked drained my account
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Temu has the worst shipping updates of all the online shopping sites. On the day my package was scheduled to be delivered the only update was from two days ago. This is totally unacceptable.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-25 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Temue is no good there method sucks there order dept. sucks you order one thing they send what they want my wife orderd white tee shirts they sent her multicolord shirts.and it was deliverd othe side walk not even on the steps there catalog is i big SCAM BE CAREFULL WHEN YOU ORDER STUFF YOU WILL GET WHAT YOU SEE IN THE CATALOG
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. If you received the wrong items, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “wrong item” into the chat, select the item from your order that is wrong, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat so we can help you. Best wishes, Temu team
I ordered shoes because the price for what I wanted was so good. The came quickly. I was very impressed with the shoes, so I ordered another pair. Excellent service and quality! What's not to like?
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Temu has games to earn credit and gifts invite family & friends. It's fun & legit look at my winnings
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I order stuff on temu sometimes. The clothes are polyester which I expected from a Chinese company and they are OK but it's not something I would return because they are usually under $10 usd. Actually I order and I know some things will be fine and some things will go to Goodwill. The stuff is so cheap I don't even think it's about wasting my time trying to get a refund. I ordered some pet stuff and the quality was very good. They have some cute Knick knacks for the home and other cheap stuff. I buy sewing and painting brushes which I use and then throw out. It's a fun site to look at. Shipping has gotten faster and faster. I actually got an order delivered within a week right to my door on a Sunday.
Hello, thank you for shopping with us and sharing your 4-star experience! We are glad you found some items you love. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Multiple purchases and satisfactory quality. USA sources attack China to create an enemy out of a nation beyond USA control. Hey, I once owned a Jeep. Lowest quality vehicle I ever got stuck in.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Temu might as well be Wish. Thought I'd give it a shot but I didn't received were of extremely low quality. I will never order from them again. Same cheap crap from China
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-25 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
From the business
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-25 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team