Temu Reviews Summary
Temu has a rating of 1.9 stars from 1,747 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 68th among Social Shopping sites.
I did all the steps to get 5 free items from temu, and I have invited over 10 people waisting my time and effort just to get the stuff and temu was so unreliable and counted down all the way to.10 cent, like you have got to be kidding me just because I couldn't find anyone else for the.10 I got none of the free items, just over all terrible, and terrible marketing too, they use innocent civilians just to try to get more user when in fact we get no reward what so ever for inviting people to this fraud app. Thanks a lot temu for waisting my time and getting my hopes up, and many others you have played. Hope this company gets far… So beware guys nothing on Temu is free unless you pay with your own money, do the invitations at your own risk!
Horrible quality items. Pictures cannot be trusted AT ALL. Everything comes wrapped in tons of plastic and smells terrible. You basically buy garbage.
Their app should not be trusted. Please read about them first before downloading it! I did not install it, but I am still bombed by their agressive marketing on daily basis, after that ONE damn purchase I made from them. Terrible mistake, I really regret ordering there. Stay away from this crap!
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Junk cheap not worth buying. NOTHING. This is the equivalent to the dollar store cheap junk. Buyer beware.
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I changed my comment on company because in that time I wrote with an angry mode. I hope my message already received them correctly to take feedback to improve themselves. I liked their establishment. Sometimes I got so many notification, I changed my setting, it became fine then, and only those non working gift should be removed from system, it consume so many time, and sometimes not working especially free gifts that need energy to collect, totally was not working in Any, all the rest is good.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I wasted 35.00 ordering items from temu. Only two can be used. I have to donate the rest. Getting refunds from this company is rare. So never again will I order from them. The shelf for outlet have no way for you to attach to the wall. The lazy Suzy dont spin the bottom don't attach and the gold painted rim is already coming off. The refrigerator mask decor is pictured to covered standard top freezer refrigerator it don't its little peel and sticks. The peel and stick that look like bricks is paper thin. No real definition so it will look very cheap on a wall.
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I'm moved into an apartment and and wanted several little things to make it nicer. Of the six items I ordered three were either the wrong size or not what I ordered. Temu reply to my request for refunds to keep the products and they would refund immediately. It's been 5 weeks and I keep getting Promises of a refund or it's being considered. I don't expect any refunds. I will never buy from Temu again.
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I placed and order, never arrived. They sent a wrong item. I requested my money back and they refuse to honor it. I got 2 different orders that never arrived and temu marked as delivered. Do not trust
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. If you received the wrong items, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type "wrong item" into the chat, select the item from your order that is wrong, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, so we can help you. Best wishes, Temu team
1. Price of Temu is cheap but most of the item are not good quality, especially clothing. Never order any clothes from Temu.
2. They always ship in the plastic bags so some of the items didn't hold their shape when you receive it and you have to contact their customer service to complain.
3. When return to Temu, they asked you to put their items inside the box but they shipped them to you in the plastic bag!
4. Make sure that you take pictures of everything you send back to them. One time I sent back the only t-shirt in the small shipping box from USPS and the warehouse said that they didn't see anything in the box. Another time I sent back 3 items and the warehouse said they only receive 2 so they won't refund the 3rd item.
Try many times and finally give up because it takes a lot of time to return because the quality is not worth the price you pay.
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I placed 2 orders and did not get any of them. I called customer service and they were rude and not helpful. Im out money and the product
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Hey people out watch out for this guy's... See I did there game task it told me to invite 2 people and u will u complete the task so I did will I invite 30 of my friends and only one went through so that leave me with 29 of my friends the reason why they did not go through is because THEY WAS ASKING FOR THE CREDIT CARD they would not let them sing up with out there CREDIT card information first TO ME I THINK IT WAS A BIG SCAM THIS IS NOT THE FRIST TIME DOING TO ME AT ALL... So I lost my 150 cashapp and all my free stuff and they want to get me $ 10 and that it That crazy
Hello, thank you for shopping on Temu (tee-moo)! We are sorry that you are having trouble participating in one of our activities. If you are not getting credit for an invite, please make sure that the invitee is a New User who is defined as a real person who (1) never had a Temu account before, and (2) within 24 hours after downloading Temu App the first time, registered a Temu account and joined the Referral Program by clicking on the unique link you shared. If you need help verifying your invites, please do not hesitate to message us on Temu.com or Temu app live chat. We would be happy to further assist. Best wishes, Temu team
My order was made September 4th 2023 for about $260. The email notification stated delivery will be between 10th - 18th. The last email update I got was on September 6th 2023.
The tracking confirmed my package was out for delivery, no package delivered up till the 18th. No email update was provided. My cell phone number they collected but apparently was of no use to notify me either.
I had to go on the website to find out my package was returned because of "wrong" address. The address I provided was the right one. However, a refund was offered. It was stated that it might take up to 30 days to get it reflected on my account, with a caveat that the amount might change for reasons I don't remember. I have the refund already.
The experience was very frustrating, especially because there was absolutely no communication until I dug further on my own.
To think that Temu is still bringing up advertisements on my phone and computer wanting me to shop for some more items makes me wonder how they are going to deliver those item when I have the same address they could not locate before.
It also seems to me that Temu is very obsessed with 5-star reviews, cos that's all you see on their site. The site does not provide the opportunity to leave honest views about customer experience. No system is provided to provide a resolution to complaints instead your message is with a chat bot that provides generic responses, not specific to your need.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Never received my package and the ppl in customer service don't speak good English. Never ordering from them again
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
$#*!ty customer service on Temu, I would buy from Ali Express or Wish they have better Customer Service. Everything that I ordered comes broken, cheap Chinese Crap. Stop buying Cheap Garbage from China, buy from the USA, Canadian or made anywhere else in the world. I live 3 hours from any post office, I got to be flown out off where I live, and they want me to return things, unless they pay for the flight to get my items, to send back. I'm A Youtuber with over 6 million Subs.
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
The order arrived on time. It was complete. The so called promotional gifts are never going to happen but temu say they are happy to help you. By that they mean that they will try their best to get you to spend more. However you will always be one point away.
2 of the items ordered were tiny. More like samples. I Felt a bit cheated
The other items were okay for the amount paid.
At first I was impressed by the purchased blouse. The fabric was green flower print. It arrived very smelly so I washed it and then ironed it. That is when I found out that the print flowers were just stuck onto the fabric and not woven. The size was good, even a little too large but not noticeably so. It will do for gardening in.
Customer service is appalling. Temu will start the chat and then continually ask you to state your issues. Finally they make out that you have left the conversation before closing down the chat.
Choose your items carefully, keep your expectations low.
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Since 14/9/2023 driver is not attempting to deliver the package and is taking back to their facility by saying that recipient is not available, I know that driver is playing game, one day he was delivered my package to building number 10, where I live at building number 25, he called me and asked me to come down at building number I asked him what is the address is on package, he said building number 25, then why he's trying to deliver at building number 10, so he vanished my package and sells outside, I called customer service and she tried to contact him on the phone, but he didn't answer as per CSR. Guys be careful with Chinese company and there about on Google as about this fraud company check out on Google
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-25 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I ordered 13 items from TEMU.COM. All were clothes. I received only 1 item ( a kid's backpack) that I did NOT order. The package indicated the weight of items to be 4kgs while it was such a small package weighing less than 1 kg. I feel this was a calculated scam.
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. If you received the wrong items, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “wrong item” into the chat, select the item from your order that is wrong, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat so we can help you. Best wishes, Temu team
I have only bought from Temu one time but I had a great experience with them. I received my items quickly. Everything looks really good, one sweater is a little smaller than I hoped but it's ok, and I got a satchel bag that was a little smaller than I thought it would be, but it's nice as it is. I'm very happy with everything!
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I did make an order and I didn't arrive. Always saying the same thing and refuse to pay it back. It's good when you have not any problems. But I didn't receive my package and they are doing nothing about it.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-25 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Okay, first off I have a love /hate for temu, I ordered sooo many times and I love most of what I got, my issues are with the discount and the free gifts, okay first off you jack your prices up 1000% and than tell me Im getting 90% and than theres the games for "free" items, don't put yourself in that rabbit hole, you will think you are getting close than they pull the rug from under your feet, and make it nearly impossible to get your "free" items. Also why do Canadians pay 4 times the amount as Americans? I understand the exchange rate but we pay way more, it doesn't add up. Well thats my 2 cents worth, take it for what it is.
I have heard a lot of things about temu and none of the things was true I have received every single order plus my refund on my items that I didn't need or didn't want or I didn't receive they have always accommodated me myself and my son loves shopping from temu. I highly recommend that this app to everyone I have purchased over 20 times and received every last item thank you Temu.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
From the business
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
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Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team