Swap.com

Report to Illinois AG and FTC. Just google Illiniois Ag and do that, then google file a consumer complaint FTC.

Constantly have to remind them to issue refunds weeks after they receive items. I keep a chart of RMA #s and tracking now so I can email and say "where's my refund?" weeks after it is marked as received by them but I still haven't received a refund.

They constantly charge me for items I ordered that they didn't ship-they advertise items they don't have in stock, constantly! BUt you get charged not when they ship, but when you order - so they have YOUR money tied for a long time for items they don't even have - and not only that, but they don't refund you unless you're on them like white on rice.

For example, one item I couldn't wait to get, they marked as shipped but it wasn't. I was promised via email a refund within 10 days - for an item they didn't ship - but then I never got a notification confirming I got a refund so I emailed them to see what happened and they said it was refunded. Thank god I din't just say "ok cool." I wrote back and asked them for proof - bc in my order history it says refund pending - and they sent me a screenshot saying PENDING. So no, I didn't get the refund. So now I have to email them AGAIN.

This is a month after I ordered it. Convenient racket they got going on there - charge you for items they don't have, don't send you emails confirming they've issued a refund, you have to keep track of them like it's your job. I still order from them bc I have gotten great items there but they have turned into an unetthical sleazy as hell company, a huge fall from grace in the past 2 years. If I weren't on them, they'd literally not have issued me hundreds of dollars in refunds.

My experience with SWAP.com so far is very impressive. I used to take my clothing to Goodwill or have yard sales to get rid of unwanted items or items I no longer wanted to wear. After not being able to deduct from my taxes as the laws changed, I was searching other alternatives. After clicking on an advertisement for this site, I found several items for a decent price so I ordered. I got free shipping on my first order and was very pleased with the items. I investigated the site more and found that I could send in my own items to sell. I have yet to post my items for sale as I was informed they were backlogged, but will update this review after I sell some items. The customer service has been excellent in letting me return anything I don't like and they have been very prompt in replying. Will continue to shop here as I have been extremely satisfied with their services!

Update: 4/09/2016
I am updating on my selling items on this site as my items were listed after sending them in. It took about 2 months to get them listed after they received them. The process of pricing them was fairly easy and the photos came out looking very good. As far as making any money, this did not happen. I sent in approx 50 pieces of clothing and out of that they listed 17 of them. Some of the clothing they said was not presentable due to pet hair. I do not have pets so I don't know how that could be possible. The others they said had stains which I looked at each item before packing it and some items had not ever been worn and they did not list them so I don't know if they sell them to other merchants or get some kind of a lesser kickback, although they did offer to send them back to me if I would pay the shipping. I was changing my wardrobe so decided to let them keep them to dispose of. Now I wish I had donated everything to Goodwill to get a tax receipt because this year I can probably itemize my deductions and I had several dollars worth of clothing. I probably won't ever send in anymore items just because I don't understand how they pick and choose but as far as buying something I will continue because I don't have any issues with what I have purchased. I priced my items cheap to move them fast in order to not pay for storage or charges and everything I sold went for inbound shipping so I made nothing!