Swap.com Reviews Summary
Swap.com has a rating of 2.6 stars from 1,191 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Swap.com most frequently mention customer service, store credit and good condition. Swap.com ranks 1st among Swap sites.
Never send clothes to them! They claim they don't know what I'm talking about. Instead of saying they lost my box of clothes... Extremely poorly management.
I PLACED AN ORDER IN FEBRUARY 2016 WHICH WAS MY FIRST TIME. I BUY TOYS FOR THE CHRISTMAS TOY SHOP IN FLORIDA ALL DURING THE YEAR. I WAS SO HAPPY WITH THE ITEMS THAT I RECEIVED. THEY WERE EVERYTHING THEY WERE SUPPOSED TO BE AND IN GREAT SHAPE. I WILL CONTINUE TO ORDER ITEMS FROM THIS SITE.
Swap.com is my go to site for clothes for my sons and myself! Everything is always so nicely packaged! I've been ordering from them for over a year now and always have been satisfied!
Items I purchased were in excellent condition! Very happy with purchase.
Swap.com rocks... love this website
Will highly recommend it to anyone. Love love love my items and looking forward to many more.
Have had nothing but great buys and great service from swap.com. I would recommend it to anyone who enjoys consignment shopping in general-it makes the whole experience easier than anything else out there.
I was a bit nervous at first. But the overall experience was quite nice. I did receive 3 pair of shorts that were women's sizes rather then children's, though not a big deal as the prices were not much.
I have bought some women tops and toddler boys clothing and love everything! Perfect condition
I am very satisfied with swap.com. Sizes were exact, clothes were in perfect condition. Ordering was easy and delivery was prompt. I will recommend this site to my friends.
I've made 4 purchases now through swap.com and so far have been very impressed! I'm expecting my first child in 5 weeks. I purchased a waterproof crib mattress pad, nursing cover, and several clothing items for my little girl. I love that I can find 2 items bundled together for $3... can't beat that at my local thrift store. I do have to be careful with the sizing on the bundled items; it might be categorized as "9 months" but the onesie in 9 months and the pants are 12 months.
I was a bit skeptical about items labeled "good" condition since that rating isn't very objective, but each item I've received has been in fantastic condition. The only hiccup I've experienced is that they couldn't locate 1 of my items in their warehouse when they went to fill my order--but they were quick to email me about the problem and refund me that portion of my bill.
GREAT buying except the return part... when they give you a store credit!
Selling is the worst thing i did
They took $14 shipping and modeling cost
Then accepted only 4 items ont of 36
ALTHOUGH 12 of the item i sent were for my baby and never used
THEN they force you to pay an other $5 to get your items back... ugghhhhhh
And if you sell somthing they tock $1,5 dollar +30% as selling fees
I was so impressed with the entire shopping experience, from the ease of shopping, to the quality of the products ordered, the incredible prices, and prompt delivery. I can not even remember another time I've shopped online and been so happy with the results!
THIS SITE IS A COMPLETE RIP OFF! DO NOT SEND IN YOUR STUFF. ONCE YOU SELL SOMETHING THEY TAKE OUT "INBOUND" SERVICE FEES AND BASICALLY TAKE ALL YOUR MONEY FROM ITEMS YOU SELL. YOU NEVER GET A FULL PAYOUT. YOU LITERALLY MAKE CHANGE, FOR GREAT STUFF YOU HAVE SENT IN. I HAVE SENT IN BEAUTIFUL KIDS CLOTHES, WOMENS CLOTHES AND THE MINUTE YOU SELL SOMETHING THEY SAY YOU OWE THEM FEES. DONATE YOUR STUFF OR HAVE A YARD SALE, YOU WILL MAKE MORE MONEY. THEY ARE LIAIRS AND BASICALLY STEAL YOUR STUFF!
Ordered a shirt and pants. Pants weren't for me as I don't wear skinny jeans but passed them on to someone who does. The shirt was perfect and exactly as specified on the site. I would definately shop there again. A++++
I admit, I'm addicted to this fun shopping site. You only need a few bucks to do some shopping. Opening the package from Swap.Com is a real treat. I feel good knowing I'm recycling instead of buying new stuff and yet I feel I'm getting stuff new to me. What a win all around. My clothing budget loves me again!
The fast service at Swap.com was great & the items I bought were just as represented-great quality! I plan to shop more with Swap.com :)
I love shopping on swap.com. I feel that the photographs do not do justice for the actual items. I am always pleasantly surprised and anxiously await My arrival. They always resolve your issues immediately. I have never had to return anything although I had items that were a little tight small for me my girlfriends were eager to purchase them from me. Keep it up with the wonderful selections swap.com love you. More more more plus sizes.
The clothing, I receive was just the way it was picture at a fraction of the cost. Lovely, no wear on the material & just right!
Thanks swap.com
Will be recommending to friends and family.
Danielle
I first purchased a sweater shrug and dress. The shrug was too small so I asked for a return label. I was told to keep the shrug for my inconvenience, but was issued a credit to my credit card the next day for the amt of purchase!
I ordered four more dresses; two fit, two were too small. I was immediately emailed a postage pd return label and a fed ex tracking number!
I definitely will purchase from this site many more times!
MY FIRST ORDER, WAS WITH FREE SHIPPING, CAME VERY QUICKLY WITH GREAT PACKING, ALL THE JEANS ARE WONDERFUL, 3 COST 11.90 CAN'T WAIT TO ORDER AGAIN
About the business
Swap.com is the largest online consignment and thrift store for women's and men's apparel, baby, kids' items and accessories. 100% Satisfaction Guarantee.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members