Overview
Support Pets has a rating of 4.7 stars from 12,899 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Support Pets most frequently mention customer service, easy process and great experience. Support Pets ranks 1st among Pets sites.
Instant Feedback
Pretty simple process but the ads towards the end started creating doubt that it was a legitimate process and not a scam. Also made me doubt I actually would receive getting the items initially listed. May want to tailor that a bit (at least all the ads). Also the various emails that are sent after the fact are also a bit much friends.
I received all my documents very faster than expected, I move to another City in America so i needed my renew service dog faster,, I m very happy with my service dog I bring my small dog everywhere! Wonderful he have jacket service dog and ID Card, this help a lot..
I received it in amazing time and now I'm happy with my pet as well as happy I didn't have to pay the expensive fees they had at my apartment thank you support pets
Hello Owen,
Our pleasure! Your support means a lot to us. Thanks for sharing your experience!
The process to submit my dog for approval took less than 15 minutes. By the next morning he was approved and I received the ESA documents. Thank you for making this easy and quick.
Hello Victoria,
Our pleasure! We’re so grateful for your trust and for being part of our community!
I've been using Support Pets for a 6 years now and its been great. The process is so easy and within a day, the documents are ready. No fuss business here. I highly recommend.
Hi Lois!
Thank you so much for your continued trust over the years—it really means a lot to us. We’re happy to hear the process has always been smooth and stress-free for you. Your kind words and recommendation truly make a difference. We're always here to help whenever you need support.
I first had my fur baby (dog) approved as an ESA in 2023. The entire process was quick and efficient. Since then, I have completed the renewal process, and the same holds true. It was the best decision I've made for us!
Hi there Shawneeq!
Thank you for sharing your experience! We're so happy to hear that the process was smooth for you both, from the initial approval to the renewal. It’s wonderful to know this has been such a great decision for you and your fur baby. We truly appreciate your trust and look forward to supporting you in the future!
It was fast and easy. I would recommend it to anyone that is in need for their pet to be recognized as an emotional support animal. I feel lost and very lonely without Jessup.
Hello Bryan!
Thank you for sharing your experience. We're so glad we could help make it easier for you and Jess to be together wherever you go. That bond is truly special, and we're honored to support it. We're always here if you need anything.
Support Pets made their website very easy to follow along and navigate, and the communication was clear. I feel confident that I can reach out at any time if I need support or assistance.
Hi Erica!
Thank you so much for sharing your experience. We're truly glad to hear that the process felt clear and supportive, and that you're feeling more at ease with your ESA documentation in place. Your well-being and peace of mind matter, and we’re honored to be part of your journey. We're always here for you whenever you need us!
I purchased the ESA documents a couple days ago. I was approved and had access to my documents within 48 hours. My 1st time using this site. I would highly recommend for your pet.
Hello Chaundrea,
Our pleasure! It’s always good to hear our service is delivering what you need.
Quick and easy, all the way around! From taking the questionnaire, to receiving the documents. This experience has been a breeze and I am so excited for this new chapter with my best friend!
Hello Bridget!
Thank you so much! We’re really happy to hear the process was smooth for you. Wishing you and your best friend all the best in this new chapter—you're both starting it off right!
There should be a discount for renewals - it's not good Customer service. All year long you continue to-bombard me w emails despite the fact that I'm already a Dubai!
This was an easy process, I suffer from anxiety and stress a lot so my dogs help me. I was able to get my documents the next day after purchase. I would definitely recommend.
Hi Brenda! We're so glad to hear that the process was easy for you and that your dogs provide the support you need!
It’s great that everything was cleared up and both of your dogs were included in your ESA documentation. Thank you for trusting us and for recommending our service—we truly appreciate it! Wishing you and your pups all the best!
Fast easy process. Affordable price! Excellent service!
Definitely I will use this service again!
Highly recommended to everyone with pets who need this services!
Hello Julian,
Thank you so much for the amazing feedback! 🐾
We’re thrilled to hear the process was fast, easy, and affordable for you — and that you had a great experience again!
Your recommendation means a lot to us, and we’re proud to continue supporting you and your pet. 💙
We’re always here when you need us!
My experience was very positive, the response time was surprisingly fast. This group is knowledgeable and professional. It was a pleasure dealing with them.
I heard about Support Pets through a friend, I told her I was thinking about getting my dog certified as a service animal I did not know I could get my dog certified as a ESA. I am in recovery after 17 years in addiction and since I got my dog she's been a very big part of my recovery she's helped me through a lot of anxiety and depression and has also got me through cravings. Support Pets has been really easy you don't have to go through all that hassle like you normally would it was fast I got my documents in less then 24 hours I want to say. Either way If you are thinking about applying to get your animal approved I would recommend going through Support Pets.
Hello Alexandra,
Thank you so much for sharing your story—it truly means a lot. 💙 We're incredibly honored to have been part of your journey, especially as you navigate recovery. It’s clear your dog has been more than a pet—she’s been a true companion and source of strength. 🐾
We’re so glad to hear the process felt easy and stress-free for you. That’s exactly what we aim for—to make support more accessible without unnecessary barriers.
Wishing you continued healing, peace, and joy with your amazing pup by your side. And thank you again for the heartfelt recommendation!
Bad. They wrote my name as 'Juluana' instead of 'Juliana.' I need this to be corrected, and I would appreciate it if you could send me the updated documents.
Service was fast and easy! I received an letter from apartments where I recently moved about having pets on the property so I needed to do something
Fast so that Bella can stay with us and I reached out to ESA and completed the application and I received my documents within 24/48 hours
Hello Yental,
Our pleasure! Your feedback means so much to us. Thanks for being part of our community!
Thank you for making the process stress-free and easy. So many times online experiences are chocked full of stress and anxiety. I truly enjoyed my experience with Support Pets.
I had an amazing experience getting my ESA documents through Support Pets! The process was incredibly simple, fast, and hassle-free. They provided clear guidance every step of the way, and I received my documents quickly. Their customer service was responsive and helpful, making the entire experience stress-free. I highly recommend Support Pets to anyone in need of legitimate ESA documentation!
Hi Dailin,
Thank you for sharing your amazing experience with Support Pets! We’re thrilled to hear that the process was simple, fast, and hassle-free and that our team provided clear guidance every step of the way.
We know how important it is to have a legitimate ESA letter without unnecessary stress, and we’re happy our affordable pricing, quick turnaround time, and responsive customer service made the experience smooth for you.
If you ever need anything in the future, we’re always here to help!
Need a refund for PSD COURSE. Thought this was part of the support pet program. Then I got charged $177 for this. I can not afford this and not sure why I was charged for this! Please cancel PSD COURSE and refund my money!
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Martine,
We’re so glad to hear everything arrived quickly and that your pup is right there with you during your move—that bond is everything. 💙🐾
It’s wonderful that he’s helping you feel supported and secure wherever you go. Wishing you all the best in your new city!