Stripe

So many hoops. Codes texted, QR codes scanned, pictures of bicycles, crosswalks, stop lights confirmed over and over again to make sure I'm not a robot...you name the hoop and I jumped through it over and over again. Big FAIL for customer service as a phone call is all that was needed. Would have save them and me so much time. One of the emails was to ask me in the form of a question to verify that I have access to the email account I'm emailing them from - really I'm emailing you from the email address? All I wanted to do was change the email address and password on the account. That's it. 20 second phone call with "hey, you can log in and click here and input your info and save" would have pointed me in the right direction immediately. But they will not call you even if you ask 4 times. If I didn't have to use them, I wouldn't. If I could give zero stars, I would. Please know that people can speak still, it's not just all online through email and chat.

Overcomplicated website for a shady reason surely. When you set an automatic payment they deduct 10% as fee (!), also, when you set the date of the payment, they simply postpone the future payout by a month (!). Their service is extremely pricey, for about 1400-1600k they take off about 55-60 bucks as fee. Reedsy and other websites force you to use this awful service without a choice, they're part of the problem. The 2.9% transaction fee is a joke. No customer service, they have total control over your payments. AVOID!

They are keeping my money against my will with false pretensions. Keep saying that they have to verify my business. I've sent every detail, my socials, my companies, everything overlooked, and they keep holding my money and I have to pay my employees. Really really really bad costumer service and even worse payment console. Won't use it anymore.

We have been the subject of 3 reserves in the last few months and are moving away from Stripe for our online credit card processing due to this. The first time around they held over 10k for the 45 day reserve period, the second time they held over 5k but with a caveat, they are releasing funds 45 days after each transaction is made. This last reserve ended on a Monday and they did not release funds but gladly put another reserve right back on top of the last one. The sad part is that they have never had an issue if we had to refund and they are losing over 50k a month to process due to their issues.

Pathetic, they will onboard you saying that they will accept the payments, but once customer pays you and if they feel there is an issue, they will hold the money and give only 5 days to justify. Their onboarding process is the only one which is good, but later too many payments fail and for the payments that succeed they don't pay you out. Don't go for it.

Poor Experience, Customer made payment, they called to verify payment, bank called customer asking if thee payment should be refund and customer said the payment is right payment, been waiting for payout since June 2, shifted to jun 5, shifted to jun 7, shifted to jun 9, shifted to jun 12, and now shifted to june 15, what is great about this? Payment is not fraud, i sent email no response, chat has been locked, call back request has been locked. This is more becoming like unsecure for business owner. I enjoy using paypal than stripe. Bad Experience

I got two £10 charges on the same day from Stripe: one from a site I recognised, one from something called monzo.com, which I had never heard of. They refused to reverse the monzo one and refused to tell me which of the two payments was which, despite me providing them with all the information they had provided my bank. As they could not offer evidence that either of them was genuine, I was forced to tell my bank to reverse them.

I purchased an ice maker back on July 15th and I still.havent received it! They keep giving me excuses after excuses! I was told at one point it was delivered to me! When I checked, it said it was delivered to some place in Quebec! I told them my address is in Ontario! Gave my address again and they said I will get it soon! That was in November!

Scam company, would not recommend using them, lost way too much money fro their deal with the devil, if you have a business know that stripe not only not defending you they take money from your account and transfer it to scammers - scammers can just go to their bank say they never used your service and thats it they get their money back - i dont want to name other companies so you think im promoting someone but others will defend you.
I have provided hard evidence including contracts invoices ID SSN you name it, always they find some excuse of ripping you off

They tell you every time they steal your money you can do things differently but you really cant

Just think that the scammers bank decide who wins is that a joke or what

Worst payment processor ever, they can shut down your account, block your money whenever they want for whatever reasons. Highest fees, slowest payment time and no guarantee when they'll block your account. They have 300 pages of TOS so you have no rights whatsoever, it's a proper scam. You can contact me for further details. My company name Cairna Collective FZ LLC, they allowed me to use Stripe until I was getting smaller payments and as soon as I got bigger payments they froze the money without refunding it to me or the vendor - a red hand theft. One of my company activities was considered 'restricted' as per Stripe TOS. My question to them is why would they allow me to use the account for 3-4 months without blocking earlier? Why did they even accept my registration? Why block it now once my business grew WITHOUT refunding the money to either parties!

I have utilised 'STRIPE' due to the collection of credit card payments via 'WAVE' and it has been a debacle!

For months now I have not been able to receive the thousands of dollars in credit card payment into my bank account! For the multiple emails sent between 'STRIPE', 'WAVE' and my bank the issue still has not been resolved!

With no phone contact and the ability to talk to someone has been a bane; though for this company to hold onto my funds, earn interest and not make the payment has been exceedingly underhanded and purely unprofessional.

There is no way in the world that I would recommend this organization to handle anyone's finances!

Look else where and be careful!

By now we have contact with more than 120 companies that have been cheated out of money by stripe their contracts are made in a way that they can rob any organization how work with them any time
It is daylight robbery what these people are doing.
They tell you that your account has a chargeback you show them the proof that you delivered and that nothing has been sent back they hold your money even we have proof that the client canceled the chargeback they still hold our funds
This must be investigated this can not be tolerated

I use stripe as a payment getaway for my online store one year now!
This one year 2-3 clients opened a dispute to have a refund from stripe without leting me know and also they kept the product, the answer from stripe was to ask me for proofes that i sent the products. I provided everything they asked! Their final decision was to give the money back to my clients every single time! They kept also my product!

I changed my bank information of my strip account in order transfer my money to another bank. But they suspended my strip account.
After that they refund all of my money to my custoremers and sent an email to me and said
" After conducting a review of your account, we can no longer support your business as it exceeds our risk tolerance, as determined by a combination of local regulatory requirements, commercial partnerships, and other pertinent factors.
Effective today, you will no longer be able to accept transactions on your account. We intend to refund the payments currently held on the account back to the cardholders"
WHY?
I googled the review about strip, there are a lot of people that strip did something like this with them.
They are scam
Please do not answer: we are sorry, Please email *******@stripe.com
I did that, they did not do anything.

Thankfully I only use them for a couple transactions for smaller amounts then I got notification of payments held and account suspended because of customer not authorization on a charge …. Hmmmmm the funny thing is both of my charges were to friends I've been with for years and done business with I called them they said absolutely not they never contacted stripe or anyone and why would they with that in mind I'm pretty Certain there a complete scam there liars and committing fraud both of my friends never got a refund it's been 1 year one charge was $80 and the other was $160 of course they got there parts and I was out and wrote off as a loss told my friends to just pay me when they get there credit from stripe never happened they had to go to there banks with documents and emails they went above and beyond there bank refunded them but as for stripe there complete thieves liars and frauds

Really bad, they hold 50% of your funds for 3 months with no explanation of how they determined this amount.
They close accounts at a whim and they don't help with chargebacks, in fact, 2% chargeback rate and they shut you down but hold your money hostage for months.

After several payments went through with failed CVC numbers, yip they make your put it in but they dont check it, they were tagged as fraudulent by, as stripe say, the card holders bank - My customers contacted their bank and they both said the card is still active and has no flags on any transactions so they cannot help. Both were ANZ debit cards with wrong CVC put in.
A long 28 days, after providing proof of delivery and customers details which match the name on the card... I lost the dispute. Even with the customers emails attached. The documents say the evidence is "compelling" but the bank ruled it "card picked up" so why didn the bank cancel the cards - both customers say cards are fine and working.

Turns out you have to pay extra for them to run a rule to check the CVC number is correct - WTF - some security they have

All I can say is stripe might be slightly cheaper than paypal, but at least paypal so their job