StockX

Ordered a watch on Stockx. Shipper was in Netherlands. Allegedly "lost in transit." Called Stockx and spoke to the customer service. The claim has to be made in a certain amount of time or is "waived." "nothing I can do, blah, blah." Now they have the money, and I have no watch. "Make a claim with the shipping company" they say. Good luck with that. I am NOT the shipper, so I have no right to make claim - according to the shipper. Bottom line, I am screwed and Stockx doesn't care.

Best part of StockX is the variety! Being able to find limited stock or limited color ways, is great! I've found a lot of styles that I did not even know about. The process is simple and very detailed.

I ordered a pair of Grape 5's from Stock X. They took 2 and a half weeks to arrive from the U. K. When I opened the box, the right shoe had the little green Stock X tag on it. On the same shoe, all of the paint was coming off on the bottom. So now I'm out 317 dollars on a fake pair of shoes. I have bought several pairs of retro Jordan's, with the quality being very satisfactory! I'm now emailing them every day, with not one response! I have posted this review with the BBB and anywhere else I can find! Please don't order from Stock X, they are a scam! They don't authenticate $#*!!

My experience has been great. Also, can you help speed up my listing for the Jordan Galaxy Black Gum Stock #*******. I've added the shoe below. If you can help me out that'll be great, as the holidays are fast approaching.

THIEF, quite simply a thieves site.
I returned a pair of shoes, with screenshots from their own terms and conditions site, and since no news... no refunds, no shoes, and incredible silence. I tried to reach them by Messenger, by mail,... nothing at all. So I decided to post on their Facebook page, wherever I can my opinion on them. Every day, on every Facebook post, write about what are thieves in responses. They will never reimburse me (almost 200 €) but I will not let go.

Do not buy from StockX, unprofessional customer service, claim to have verified the item prior to shipping but in my opinion they did not as I received it damaged. Tried to reach out to them via e-mail and they didn't reply to any of my points, especially the one about the value of my refund.

Stay away and save yourself the headache, disappoinment and frustration.

Absolute worst customer service I've ever dealt with. They sent my shoes to the wrong address and refuse to refund me for the purchase. They won't even respond now. No one should trust this company. Even trying to get a hold of anyone is a nightmare and they clearly don't want to deal with customers.

This was my first experience with StockX. I made a purchase which came visibly damaged and re-taped by FedEx. I reached out to StockX support and asked for a waiver of claim so I could work with FedEx to resolve the damage caused (the shoe box was destroyed), they would not provide one. Instead they offered for me to send it back to them so then they could make a claim with FedEx for themselves (my guess is so they could keep both the sneakers and the claim money). Meanwhile that particular sneaker went up $50 in price so I would have had to pay more for a replacement. They offered me free shipping for my next order, which is miniscule anyway. I will rethink purchasing sneakers from them again in the future as my collectible sneakers have now been severely devalued at my expense.

StockX double charged me for a shoe order. Then when I disputed it they canceled my order and banned my account. I have never been refunded for the shoe order they cancelled. I've spent hours trying to get my money back. I can't believe companies like this can operate in the US. Good luck StockX. You'll fail as a company and I won't stop until I get every last dime back.

Ordered these only to have the initial order cancelled due to the seller not being able to ship soon enough to meet expectations (I reached out to StockX and received that explanation). I did get another pair quickly after that (the one that resulted in this survey). Overall despite my original frustration with having and order cancelled and waiting a few more days for the process to play out, I still have only positive things to say about StockX.

I purchased a PS5 for my son. Price total was $1024. 34 item was apparently authenticated and everything. The item was shipped via FedEx. What I didn't know was that StockX requires no signature on any deliveries regardless of amount. Needles to say my son PS5 was delivered outside and stolen. I submitted a police case number and video from my neighbor of package being stolen and StockX does nothing. I would never recommend ever

Bought a pair of shoes, took awhile from StockX to receive the product for seller, over the course of a month or so only received 2 emails saying there was a delay and don't worry. I had to ask what's going on with the order found out the product never made it to StockX and was waiting on nothing. I probably would've waited longer if I didn't reach out. Customer service was good and StockX offered a discount on the next order for the inconvenience which is appreciated. Over the course of another month trying to purchase a pair of shoes, it took 3 tries to get the product to StockX. It's unfortunate to see a email saying order has been cancelled and try again. Never had this problem with StockX till now. StockX needs to do better in terms with updating customer with info on the order rather a generic email saying the obvious.

The Stockx shipped me a low-quality replica, and they don't want to proceed with a return or a refund. The Nike shoes had a bad gasoline-like smell and started to tear apart in less than a week. The smell should be a red flag during their verification process, but they simply ignored this fact. I have other same-model sneakers and non of them have this awful smell, and none of them have torn apart. This is a 100% replica. Their promise of authenticity is just an empty promise. Be aware.

I bought a pair of Yeezy slides and noticed the sizing and shape were different to my other pair. I contacted stock x and said these cannot be authentic because the sizing and shape are completely different. I sent photos to show the difference etc. they agreed for me to send back and double check the authentication. Within a few weeks they were just sent back to me. I contacted them again and they said yes they are authentic. Now 6 months later the shoe is smaller it has shrunk. My thoughts from the beginning were spot on. Authentic Yeezy slides do not shrink the dodgy ones do because I bought a pair of them first. I contacted stock x provided them photos and absolutely no response. I'm now on my 4th email and nothing. I am annoyed because I thought I could trust Stock x for legitimacy but you cannot at all.

I ordered my son one pair of shoes $182 for a kids 5.5. Received 2 pair. One damaged at the toe(a long scratch). I checked my account and was charged for one with my original 4/4 payment. A week later it pops up StockX charged my PayPal Mastercard in full and put my account over the limit. At this point my experience was terrible and I will no longer do business with StockX. After reading the reviews this happens a lot.

I ordered my daughter some dunks from stockx and we never received her sneakers. They were signed for in Baltimore Maryland and I never received a refund! The process was draining to even get the Refund on top of it all never again will I spend that kind of money online what a horrible experience for me and my daughter! She was really looking forward to receiving those sneakers! Thanks for nothing

StockX has a policy that the seller must ship a pair of shoes within 2 business days. Well after 5 business day (8 calendar days) I started emailing StockX because the shoes had not shipped. All I want is a refund.

No one from stockx has responded to me at all. I email them daily now 12 days later and still nothing. The customer service doesn't suck, it's NON EXISTENT. And meanwhile I'm out $280 with no shoes, no response and no idea of what's going on.