Stauer

The workers at this company must just sit arounb trying to figure out how to screw up the products they make. I ordered a watch for $29 that ended up costing me $50. The strap clasp fell off BEFORE I even was able to put it on. Cheap materials, poor quality and customer service was abrupt and useless. No, they won't give me all my money back. I'm out $20 just to get a package in the mail. Will never order from Stauer again!

I ordered a gold plated. 925 sterling silver, gold plated Italian necklace, called Indulgence. The item was perhaps an aluminum chain with a faded goldish paint. It was totally corroded and could not be used even as a custom jewelry. Returned the item, but the merchant refuse to credit the full price. Their postage and handling is almost $20.00 ($19.95) for a $3.96 first class stamp. The merchandise was advertised as a $299.00 heirloom quality. HAH!
Save yourself the hustle and skip this company.

AVOID Stauer "Platinum" membership subscription! All I received from Stauer in return for my membership fee were glossy brochures. No membership number or ID. No promised special offers or membership discounts. And definitely no free shipping. I cancelled my useless "platinum" subscription. About a month later I received an email from Stauer excusing my "platinum" membership has "fallen through the cracks". Instead of returning any of my "platinum" fee paid, I received "special" coupons. They were "special" alright. Most merchandise refused to apply the coupon code! Frankly, "DiamondAura" is just a cubic zircon, "CZ". Stauer manufactures "CZ" in many colors and markets them under different names. Just know, over time, "CZ" and other man-made gems dull. You can purchase these for much less at big box stores.

I foolishly let a customer service rep convince me to buy into a Stauer "platinum" program. The very first time I tried to use a discount, I was unable to make a purchase. So, I wasted money on THAT privilege. Also, I recently gave a jewelry set that I bought from Stauer to a friend for her birthday. The clasp was broken. It was so embarrassing. Last but not least, every silver item I bought from Stauer almost immediately turns black. Most silver jewelry has to be cleaned periodically, of course; but usually not within the first 10 minutes one owns it.

Stauer aggressively sells Platinum memberships when customers call to order products. At three different times, I repeatedly stated to the agent that I did NOT want a Platinum membership. When I received an email confirmation of my order, a membership was listed and included in the charge to my credit card. This is a dishonest and unethical practice to include memberships in customers' orders without their consent or even when a customer specifically says that they do not want a membership. Unless you check your emailed order confirmation carefully, you might end up paying for something you did not order.

I got the earrings from Stauer which I ordered to my spouse birthday but was really disappointed. One of the earring was defective (gap in the middle of the earring caused it fell apart, Did't expect it from Stauer. I thought its products have good quality control.

I bought the tennis bracelet based on a social media post and am very pleased with it; love the golden pearl 12mm necklace as well. I also bought the layered necklace in gold and was very excited to receive it believing it would look really nice and high quality. However, it's VERY yellow looking and overly shiny which makes it obvious it's not anywhere near real gold. I included pictures of the necklace next to a couple of other real and fashion pieces so you can see what I'm talking about.

Given that you have to pay for shipping and also for return shipping should you want to return it I just decided to keep it but definitely disappointed in the overall look and quality of this for the price.

Purchasing from Stauer was so fast and easy. I loved being able to find such beautiful merchandise so quickly and the quality is amazing. My daughter was surprised with her birthday gift and absolutely loved it! Thank you Stauer.

I have to be honest with you, your prices are good but today I only buy the knives, (my stepson is a collector), and earrings and necklaces with silver. I avoid any jewelry with gold color because my wife had complained, said after a year one of the items I had bought for her, the gold finish turned to like rust color. She ask I not buy her anything with gold color in it. And so I don't.

I ordered jewelry for my girlfriend's birthday and I must say that I really didn't expect to get the jewelry so fast! Quality and design is 10/10! The delivery came early so I had time to prepare. Everything went smooth. Thanks for your great service and quality. She was very happy with the present and she is wearing it every day!

Adequate list of items from which to choose. Easy and seamless navigating the web page. Discounted price which is a nice incentive. This bracelet which I bought for my wife is rather attractive, however, it tends to unfasten on its own while she's wearing it. This poses the possibility of losing it. The fastening feature is too flimsily made and the bracelet has the tendency to fall off her hand, unknowingly.

Bought two wathces from Stauer. Both quit working soon. Took one to a Watch Repair shop. The repairman is a master craftsman who could not get the parts for repair because the watch is Chinese made. The web site looks great, but they sell a cheap product for several times more that it's worth. If you do decide to buy from Stauer, buy the insurance package with your watch. At least, if you do have to return it, at your own expense, they will replace the watch.

The watch is a little confusing. However I have to take some links off. Can you send me a video or instructions on how to do that? Also tried to find tools to remove the links but could not find on your web site.

I worked for them and had to quit due to morals. Management is focused on money and knows they are selling junk. Takes 8 weeks for an exchange: I had to quit because I had morals and actually cared for my customers

I bought a men's ring to replace my wedding ring (matching my wife's). It was glued together and one stones came out (it had been glued in, not set in. We sent it back; they held it until we called to ask about its repair (more than a month), and they told us they would get it in the mail. They did send it back but apparently there was no effort to repair it nor was there an offer to a. Exchange it, or b. Get our money back. Now I have an expensive ring which I will have to try and repair myself, or out a lot of money (pocket change to the rich, but not to me. 0

I bought some jewelery from this company and in less than 6 to 8 months later the stone had started falling out and as u know, their stuff don, t come cheap. I contacted them was told that i could buy some sort of policy and then they would fix them. I live off of disability and can not afford to buy what ever it was. I bought a ring and a pair of earring and now i can. T wear it. I wanted to buy from them again but i, m scared too.

I ordered two pairs of earrings (the sterling silver and the gold-plated ones. They were EXTREMELY small, so much so that I could barely put them on. I have since returned both pairs. The photograph of the items does not show them to scale on the wearer's ears. I was very disappointed.

We purchased our initial watch from this company pre Covid, the we purchased a second watch and it came broken. When I tried to contact the Stauer again she was extremely defensive telling me the product was not broken! Sorry to say it was, and after she said this can't be true it is and was! Then when we fought, her choice to return it as well as ours she was like a grizzly bear, however working from home during Covid. How do I know this? Her little children were in the back round howling with her dogs and she was so $#*!ty to me. If I did that for the major company I work for my $#*! would be trash! I don't blame her!
Her but if I told you the time piece SUCKED it did! Please don't debt me, I never complain

I have purchased several pieces of gold over jewelry for my wife. The pair of 1/2 ct drop earrings have a too thick too small wire so they are not wearable. I also bought the Aria bracelet 18kt over silver marketed as original price $399.00 ( sure) and the Italian made twist hoops originally $299.00 ( again sure). I guess they forgot to dip them because they look like cheap brass from the dollar store. Don't fall for the lies like we did. JC Penney has better gold over for $10.00. Better yet check out Gorjana on line.

Placed order for my Eagle Eye glasses and received them in 4 to 5 days. Glasses were as advertised. I wear them on bright sunny days and also partly cloudy or thin cloud days that are still bright. Glasses are very comfortable.