Stauer

A gift was given to me of this beautiful necklace and earring set. First time wearing it, I notice stains on my top. Turned out the maroon jewelry colors were bleeding onto my white top. Appearance of quality was very deceiving. The gift giver was terribly embarrassed. Very pretty design, terrible quality!

Have been buying from your company for years. Always pleased with shipping and products. However, due to inflation causing prices to go up, I won't be purchasing their jewelry as often. I still love their products tho. Very senior citizen

The shopping / ordering experience was seamless. The product is everything your web site says and more. Haven't had a pair of sunglasses this good, clear vision wise, since my pilot sunglasses in the USAF. Really clear, crisp visual detail. Excellent!

This company should be ashamed of myself and so should I. I generally find something that I would purchase from the catalog, have a special code and then the price goes up and the code doesn't work. What a bunch of BS - and apparently other folks feel the same. I will now instantly throw out and take myself off the email list. My money can be spent elsewhere with a much more customer service oriented and more honest firm than these jokers!

Bought one of their advertised watch specials (supposedly discounted $199). Very cheap in all aspects and not even worth the dirt cheap price I paid. Started to come apart the very first day. I will not buy from Stauer ever again.

I would never order from them again! I ordered the end of October for Christmas and with 5 days until Christmas still have not received my order and they don't know when I will. They keep stringing you along and say you will have it on time and now here I am without the gift! Terrible customer service and they could care less! I see they have bad reviews other than mine. To bad I didn't check first.

I went to Stauer web site to buy my wife a gift.
Had an idea what I wanted.
Right when I got in, pop-up came up to offer $50 off, if you were to spend over $100.
Had to provide e-mail and accept receiving BS in the future.
Searched site for gift and checked out, the $50 was not done automatically.
I called next day, was told that the order was being processed and there was nothing he could do.
Customer service instructed me to call back next day.
Called next day, was told that they couldn't do anything because the order had already been processed.
I didn't make this $#*! up, they offered it.
Pissed me off, Idiots!

Cheap crap. Maybe if you spend 4 or 5 hundred dollars you might get something that doesn't fall apart (literally the bezel fell off when I replaced the dead battery it was shipped with) on the first day. BTW their internals are plastic with Chinese characters (they're made in China that's why it takes so long and costs so much to ship) way to rip off octogenarians living on fixed income.

I purchased 4 items from this STAUER. Only one item a Raffinato pair of earrings were satisfactory. The other 3 were so cheap, I would not give them as gifts. 1. a leather money clip was not leather but rather a cheap leather plastic imitation $49.00,2. Dolce Murano necklace $49.00 the chain broke in my hand when taking it out of the box and clip holding the glass hanging droplet was discoloring and not milled properly at the edges. 3. A Snowflake pendant $25.00 which was advertised for it's sparkling crystals was dull with no sparkle at all. This company has a poor customer satisfaction rating on the internet. I wish I had researched STAUER before I purchased from them. Buyer Beware!

Over the past 15 years, I have purchased several watches from Stauer and they were generally good and always attractive. But I never went beyond men's watches until 2022. This year, I have ventured carefully into jewelry for my wife and a pair of Italian deck shoes for myself. So far, my wife has enjoyed the jewelry and the deck shoes, although expensive, seem to live up to the hype in the catalog. Customer service has always been excellent and, so far, I have no legitimate complaints.

Paul Baragona Pittsboro NC

I received my order, and was not pleased with the packaging, and quality of the item. The necklace looks cheap and more like a plastic or glass imitation, not the natural appearance I was looking for.

I will be returning the order.

Got the knife in and I really like it, however the blade has a spot of discoloration on the right side. Also on the left side of the blade there is a small crack or nick up near the spine of the blade close to the handle. As you know condition is everything with collecting.

Experience in purchasing, this product was sensational, however when the product arrived. I was not satisfied with it overall appearance. I was purchasing this product for my wife's birthday, and she was not pleased with it either. It was shipped pack this week.

I ordered the Stauer Monaco watch. When it arrived, I could not believe how cheap it was. There is no weight to it at all. It feels like a toy. I tried to adjust the band but while trying to tap a pin in, I bent a link. I can't get it back together. Stauer contacted me and we discussed a satisfactory compromise. Their customer service department, and particularly Diane, did go out of the way for me and I appreciate it.

Stauer LLC is not a watch company. It is an E-Commerce business, located in Burnsville Minnesota, that started up in 2002. Perhaps the town is well named based on complaints from consumers. Basically the company has stuff made in China and sells it on the internet. It is not an original scheme, Chinese companies do it all of the time.

If you go to Stauer's website it is a virtual hodgepodge emporium of clothing, housewares, jewelry, lotions, ect. It is like an upscale surplus store online. Anyone who believes that they are getting quality merchandise, or a good watch here, is begging for trouble. The website also sells Swiss Alpine Military, Swiss Tactical, and Nautica watches. Stauer also offers a "high end" watch brand called Charmex that are allegedly Swiss made.

Evidently the company stocks anything they can flog for a profit. You can't blame Michael Bisceglia for trying to scam a buck here and there, because people didn't do their homework.

Stauer offers a broad spectrum of quality jewelry, watches, sunglasses and more. They totally stand behind their products and guarantee your satisfaction. They also offer a first class concierge service and will gently remind you of birthdays, anniversaries and special events, and will even offer suggestions for your gift-giving needs. Their representatives are kind, patient and happy to help. The never "pressure" you and do NOT work on commission. If you have never tried Stauer, I highly recommend you give them a try. You will be glad you did !

Recently my wife has reconnected with a cousin and they have become good friends. The cousins husband collects Matchbox and Hot Wheels cars. We are invited to a barbecue at their house and we will give him a model 1957 Corvette from Stauer.

Set up a new account with separate billing and shipping addresses, went to place the order, had the wrong ship address, corrected that, then had to enter the billing address again when entering the card payment. Also not a fan of the shipping cost final add on. (Hopefully attached to this description was the customer service interaction which followed, in which I described the entire issue with their policy).

I Bought three diamond tennis bracelets absolutely gorgeous. The inside out diamond earrings beautiful. The iris ring stunning, the black diamond breath taking.
Highly recommended to all of my friends

I got a present from friend. Turquoise earrings and necklace. I almost thought it was plastic like stones it was so light for the size. Stamped looks like silver on edges, not hand made, all machine and the box said Sedona Turquoise. I have been collecting beautiful Indian made turquoise for over 40 years and I know my jewelry and this is pure junk or costume jewelry and not near the price my unknowing friend paid for it.
Its outrageous that people are being lied to about the quality etc. for the price.
It will be returned to them ASAP and thank goodness it was paid by credit card. It was delivered by USPS and I'm sure it was 5 times what the shipping should have been for how light and small it was.
You are much better of to buy even at a Walmart because you can see it and hold it etc. I'm sorry people get sucked into these scams.