StatelyReviews 664

I just received my Premium plan box with "bonus" items. The bonus items must be things everyone returned because they are atrocious and not anything in the category I requested. You also can't return them for exchange, I understand they were free, but if you send them back at all Stately will charge you a fee.

I asked for professional (vs casual) attire and received a button up t-shirt, polo, and flannel. The polo yes, but the others are not what I would consider professional at all. The pants were "slim" fit, which I specifically requested it not be, so they are going back as well. The watch was okay, kind of cheap looking but not terrible. I received "sneakers" that look like sneakers and again, aren't professional. I'm not sure if the stylist actually read anything I sent.

And I have to pay to return it, unless I wait and pay another $400 for the next box, then I can return from this box for free. Seems like a little scam. I won't be using them anymore.

I used them for a few months, and every single box had some issue. They sent me the exact same item multiple times. It's very obviously not "personally curated". Way overpriced, and any of their "bonuses" are a joke. Save your money and your sanity.

This company is a complete scam! The clothes were horrible quality and kept charging me well after I cancelled! Customer service was a nightmare

Stately's business practices and customer service are subpar. They refuse to listen and they are essentially stealing money by hiding behind their "terms of service ". I never received a notice of auto renewal and as soon as I saw the charge I called them to cancel. No order was fulfilled nor was it shipped. Shady business practices all around.

Stately has nailed my style each and every time. This month was no exception. I was skeptical at first, but each box builds on the previous box and continues to resonate with me and my style.

Stately should share the contents of upcoming shipments with customers prior to shipping to confirm the items will be well received. Instead, your customer just has to trust that whatever they open up they will love. I've now received my third shipment as a monthly Presidential customer. Last month I received a cheap looking watch in my box and I shared the feedback that I did not need another watch (and that it also felt cheap and flimsy). Not only did I receive another watch in this month's Presidential box, it was the exact same watch (brand, color, style - exactly the same)! So now I have two of the exact same cheap watches from Stately and they won't let me return or exchange either one. (Item was listed as non-exchange when I went to fill out an exchange request). Also you make the exchange process way too difficult. I travel a lot for work, and only offer a fast 5 day window to request an exchange (you do not allow returns for a refund), and by the time I returned home last month I had less than two days left and missed the request window. (Which I learned on day three when I went to request a return of the first watch). So now I have a suit and two watches I don't like and would have not purchased on my own.

Honestly none of what's been sent has been my style. Over half the items haven't fit and I feel it's very overpriced. I would like to return my shipment for a refund and cancel my subscription.

Everything in box was great. Fit was good. Just don't need any shorts.

Clothing received thus far has not reflected my style choices. Website has limited ability to select style and calling does not allow for any direct communication. There is an option for direct interaction but the price point is too high. I've tried StichFix before and prefer the entire online presentation, styles, and quality. I've repeatedly tried to reach out to Stately and I find them unresponsive to phone and email requests for style modifications. Depending on this next shipment, I may cancel my membership.

The first several boxes that I received were amazing! I loved the style, the fit, the quality... I could not have been happier. I even upgraded to the next level because I wanted more of what I was getting. The boxes started having very similar items such as watches, sunglasses, polos... Since they were monthly deliveries, I assumed that there were only so many things that you had to choose from. I then delayed my next deliveries over a few months thinking this would help. As each new box would arrive, I was hopeful to see new things. I even reached out a few times to my consultant asking for specific pieces or occasions that might help in the collection process. Still, little change happened ( there are only so many henleys that I can wear) and the style of the clothes moved further away from "my style". The most recent box was the worst one yet. The description that the stylist placed in the box for how to wear the clothes was very well written, but the colors and styles didn't seem to match what was written.

My intent was to cancel my subscription. Bobbie reached out and offered some solutions. I am still waiting to decide what the proper next step is.

My parcel has still not been delivered. It's 3 weeks since you took my payment and one week since the first scheduled delivery date but still no sign of my package. I am receiving little help from your staff.

After a couple shipments I must say I am impressed! The choice of items ranging from watches to blazers, to shoes, dress shirts have really hit the mark. There were a minority of items that didn't quite fit perfectly but for the most part measurements provided in the style profile were enough.

I really love the communication ability with the stylist and the ability to trade in things I don't like while being able to try out styles that I would normally not be sure would work for me.

So far I've received two boxes and I have been very pleased with every item. The quality of the clothing is top notch and my stylist is exceptional. I cannot wait to see what is next.

2 pieces out of last order did not fit correctly after submitting all measurements