Stately Reviews Summary
Stately has a rating of 3.5 stars from 664 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Stately most frequently mention customer service, next box and high quality. Stately ranks 22nd among Men's Clothing sites.
For the first time in 2 years with Stately, I am thoroughly disappointed in the box I received today. Almost none of it is something I would want to wear. I specifically asked for business clothing this time, as opposed to the casual boxes I've been receiving, and instead all of this new box is casual. I can't wear any of it to the office.
I have figured out that you don't have the actual stylists take the consultation calls anymore - something that is disappointing in itself - but it is problematic when the receptionist who does the call gets it so utterly wrong. I specifically asked for a sport jacket and I got outerwear instead, an ugly "Taylor Vintage Heritage Waxed Canvas Jacket." I will not wear this; I don't need another piece of outerwear. I did not remotely ask for this.
The Chelsea boot is too similar to the chukkas I received last time.
The colors of the rest of the garments are most drab and boring, with the only exception being the Liverpool Button Mock Neck Sweater.
In previous boxes I've received classy, elegant dress shirts, which I need more of. Instead, I got yet another Henley and another short sleeve pocket tee. The Taylor Vintage chino is a casual pair I've gotten probably five times before. Don't you offer higher quality pants? Too casual.
The beanie and socks are fine, but I'm not a two-year Stately client to get accessories. You will have to rectify this mess or I am canceling my subscription. I am sick and tired of notetakers' miscommunicating my wishes and/or the stylist misinterpreting what I am saying.
This was such a let down. Please fix this.
Look at the other reviews and ask yourself why their average is around a 3 star. When it's bad it really is bad. Stately did not review my style profile, did not consider feedback on my returns and continued to send things I did not want. I kept maybe 3 items but had to send back every box. On top of it all they firmly stand by their terrible policy of no refunds. They claim it's covered in the FAQ but that doesn't make the policy any less terrible. My opinion of this company would greatly change if I could get my money back and move on. Instead I'm forced to take a credit and try to find something on my own in their online store. This is after the fact that my premium boxes had very little value. This is completely opposite of what they advertise. Seriously, give me my money back. I'll personally pay to ship back your clothes and let's call it even.
Thank you for taking the time to share your feedback. We're sorry to hear that your experience with Stately hasn’t met your expectations. Personalization is a core part of our service and our styling team does their best to send you items you will love based on your feedback on your style profile, the season and what our brand partners give them access to send.
We are very transparent on our refund policy because the items you receive are heavily discounted with our low pricing. Our goal is to pass along savings to you which is why this policy is in effect. While we understand your frustration, our member services team did make an exception and offered you a coupon code to pick out your own items in our Out of the Box store to which you accepted. This was an effort to make things right and ensure you feel the value of your membership.
We take your feedback seriously and are continuously working to improve our curation process and overall customer experience. If there’s anything more we can do to help, please don’t hesitate to reach out.
Thank you for giving us the opportunity to address your concerns.
If there was an option to select that in style preferances I would. It seems to much like a generic mix of items that doesn't take into account what people want. The same dark neutral jeans in multiple orders, basics like a black belt, and ect. I tried updating the style preferances, and providing feedback over the 5 orders I received. I really liked the concept, but the selection is to basic bro. Litterally the only feedback I added to get to know you was "I dislike plaid and polos." and feedback from prior packages was "I hate polos. Like I will just throw it away if you send me another one". Yet, I am still getting Polo's with my orders.
Thanks for your review Nathaniel! We are so sorry to hear your preferences were not being listened too. We shared this feedback with your stylist and our styling team so we can make sure this is always checked so exchanges don't need to happen. We are so sorry about this and appreciate you taking the time to let us know how we can improve.
We have loved using Stately!
Everything fits! Is the comment my husband always says! When you are 6'5, things do not always fit. The sleeves and pants are always the right length.
It has saved us more time and energy. It is the wardrobe hack you want for 2025.
We like to move the new in and push the old out with each box! Over time, we are building a capsule wardrobe curated to perfection, based on previous selections.
I would recommend to anyone who 1. Wants to look stylish. 2. Wants to save money 3. Wants to save time. 4. Wants to build a wardrobe.
Do it! Enjoy the process and the compliments.
Lori Shows
Thank you so much for sharing your experience, Lori! We’re thrilled to hear that your husband is loving his Stately wardrobe, especially with the perfect fit for his height—it’s always our goal to make things easy and tailored for everyone.
It’s fantastic to know that Stately has become a time-saving and stress-free solution for building a stylish capsule wardrobe. We love hearing how each box helps you replace the old with the new while curating a wardrobe that’s just right.
Your kind words and recommendations mean the world to us! Thank you for trusting us to deliver style, convenience, and value. We can’t wait to send your next box!
My first box was AMAZING 👏🏾 🤩 just by giving them the size I wear and telling them how I like to dress...THEY DECKED ME OUT! Do you hear me baby I can't wait to get my next box. I got a couple of my family members and friends trying them out now!. THANK YOU STATELY 😊 HAPPY CAMPER HERE!.
Thank you so much for your incredible review! 🎉 We’re overjoyed to hear how much you loved your first box and that we nailed your style preferences—your excitement is contagious!
It’s amazing to know you’re spreading the word to family and friends. We’re thrilled to have you as part of the Stately family and can’t wait to impress you with your next box. Thank YOU for trusting us with your wardrobe! 😊
Here’s to more amazing outfits and happy camper vibes! 🕺✨
I've been wanting to change my style up for a long time, I'd always see pictures of outfits I liked but could never find what I was looking for when I went shopping, then I saw an ad for Stately and thought I'd give it a try, after a few months of procrastination I finally decided to make the purchase, so far I've received 2 boxes and the sizes and style have been exactly what I was looking for, I gave some feedback after the first box and the second box I received was everything I asked for, it really takes the stress and time out of trying to shop for myself, I'm excited to receive my next shipment.
Thank you for sharing your experience! We’re so glad you decided to give Stately a try—it sounds like it was the perfect fit for what you were looking for. 😊
It’s great to hear that we’ve been able to take the stress out of shopping and deliver styles that match your vision. We love that your feedback helped fine-tune your second box, and we’re excited to continue curating pieces you’ll love.
Thanks for trusting us with your style journey—we can’t wait to send your next box! 👔✨
I was a bit skeptical ordering at first, but it turned out to be an amazing decision. The outfits, which I was wanted to try but was hesitant to choose and buy were part of that box, and they came out to be perfect! Loved it!
Thank you so much for your review! We completely understand feeling a bit skeptical at first, and we’re thrilled to hear that taking the leap turned out to be such a great decision for you. 😊
It’s fantastic that we could include those outfits you’ve been wanting to try—they sound like a perfect match for your style! Thank you for trusting us, and we’re excited to keep delivering pieces you’ll love.
Here’s to more amazing outfits and style confidence! 👔✨
Sizing has been difficult. Shoe too narrow even though I said I wear a wide shoe EE. Pants have been too slim and our to baggy.
Brands all seem to be from the same manufacturer. Would have liked to see some Northface jackets, Brooks brother suit line, and other high end clothing as Stately brands themselves.
It is however fun getting a present for yourself now and then, just not fun if you have to go threw the trouble of returning items that are not your taste our don't fit correctly.
Thank you for sharing your feedback! We’re sorry to hear that sizing has been a challenge—it’s incredibly important to us that the items in your box not only reflect your style but fit comfortably as well.
We appreciate your thoughts on incorporating more variety and higher-end brands. While we aim to curate premium pieces at great value, your suggestions are noted as we continually look to improve our offerings and enhance the experience for our members. We understand that returns can feel like extra work, and we’re committed to making this process as easy as possible while refining your profile to get things just right. Your feedback is invaluable in helping us improve. If you have any notes you would like us to add please let us know.
Thank you for giving Stately a try—we hope your next box better aligns with your preferences and expectations! 🎁
I have had the best experience with Stately over my first few months and can't wait to continue getting my care packages. They are friendly, helpful, prompt and I would highly recommend you give them a try!
Thank you for your kind words! We’re thrilled to hear that your first experience with Stately was so easy and seamless. Making the setup and plan options straightforward is a big priority for us, and it’s great to know it worked well for you.
We’re excited to have you as part of the Stately family and can’t wait to continue delivering boxes you’ll love. Thanks for trusting us with your style journey! 👔✨
The styles I received are outstanding. My lifestyle is often on the run. The quality of each item and the fit are nothing short of perfect! Brands I had never worn before. And the ease of having the entire outfit delivered to my house is unbelievable. Thank you!
So glad to hear we can help with this part of your life! Our goal is to make things easier on you while sending you some amazing items. Thanks for being a Stately member!
I had to make an exchange, and my options were to add the exchange to the next box or pay to have it sent immediately where as it cost nothing to have it sent immediately in the past. This change is unreasonable. Exchanges should be sent immediately at no cost.
Thanks for your feedback Adam! We made the change to be more eco-friendly, as well as make it easier for you to track only one box instead of multiple and wonder which one is which. We will share this feedback with our team and if you have any questions about our exchange process in the future please feel free to reach out and we are happy to help!
Stately really helped improve my day to day look! They are very stylish in their selection.
Thank you for the kind words! We love hearing that our selections and styling have brought new ideas to your wardrobe. Enjoy your new looks!
As a long-time subscriber, I've consistently encountered frustrations with the service. Despite updating my style profile multiple times, the selections rarely align with my preferences. My requests are often ignored, and the profile doesn't seem to stay saved in their system.
While the customer service team is polite and willing to process exchanges, the turnaround time is lengthy—typically 2-3 weeks—which is inconvenient, especially when planning for travel. The exchange process involves repetitive email communication without much improvement in the outcome.
I've noticed a lack of variety in the brands I receive compared to those prominently advertised. Over several years, I've only received a handful of items from brands like JACHS and Ben Sherman, but none of the premium options highlighted in their marketing.
What's most disappointing is the lack of attention to personal notes or preferences. Despite emphasizing my need for business casual, slim-fit clothing, I've repeatedly received relaxed or baggy styles that don't fit my wardrobe needs. For instance, I've received multiple items from "Tailored Vintage," a brand that doesn't reflect my stated preferences and seems out of place for the service's advertised offerings.
The concept of curated clothing deliveries is appealing, and it does save time compared to traditional shopping. However, the persistent missteps and lack of alignment with customer needs make the experience more frustrating than beneficial.
I hope the service improves its personalization process and delivers on the promises made in its marketing. Until then, I'll need to reconsider my subscription.
Thank you for sharing your detailed feedback. We truly value you as a member and appreciate the time you've taken to outline your experience. We're sorry to hear that your selections haven't consistently aligned with your preferences and that the exchange process has been less convenient than expected. We did look into this and did see that our member services team added some notes to your profile to make sure your stylist is sending items that match with what you are wanting to receive.
Your comments regarding brand variety, fit, and attention to personal notes are especially important to us, and we’re actively working on enhancing our personalization process to better meet our members' needs.We understand how essential it is to receive items that match your style and expectations, and feel free to reach out if you have any other feedback on how we can enhance your experience with us moving forward. Thank you for your honest feedback—it helps us grow and improve.
What I like about Stanley is that they are aware of what I like by asking. I like about 75% of the merchandise they send me. Thx.
Thanks for your feedback! We're glad you're enjoying most of your selections, and we'll continue to fine-tune your experience to meet your preferences.
I've ordered 3 presidential boxes so far(waiting on the 3rd) the first 2 were amazing, got some things I thought wouldn't look good or didn't think was my style but gave it a shot and it looked good and got many compliments...I look forward to my 3rd box which I basically checked everything to give the stulylist full power over what to send... I'm excited
We love hearing this! It's exciting when unexpected items become favorites. We can’t wait for your third box—your stylist is ready to impress again!
No more jeans lol other than that it's been good
Stylish and fun
Got it—no more jeans! We’re glad you’re enjoying the experience and will keep it stylish and fun!
While it is fun to receive the boxes, I have had issues with shrinking, discoloration, and multiple times them ignoring my style requests (i.e. No watches, shoes only occasionally). I will say that there have been some clothes I thought I would never wear, that ended up being my favorite.
Thank you for sharing your experience! We’re glad to hear that some items have become unexpected favorites, but we’re sorry to learn about the issues with shrinking, discoloration, and missed style requests. We did see the emails you sent to us about the exchanges and our member services team was happy to help and address all your requests in a timely manner. We did not see any mention about discoloration and would love to hear if it was from a specific brand or specific item so we can share this feedback with our brand partners.
Your feedback is important, and we’ll work on making sure your preferences are better reflected in future boxes. If you need assistance with any items, feel free to reach out—we’re here to help!
Some of the inputs I shared were reflected in the items shipped while others were not.
The expectation that drove me to select the presidential package was the ability to review selections ahead of time and exchange things I don't like or don't fit.
I was never able to preview anything and I was charged to exchange items that didn't fit.
That's quite unfortunate as it would seem like part of the package
Thanks for your review Andrew! Since we are a stylist curated service your stylist picks items based on your consultation call and your style profile when you are a Presidential Member. At this time we do not offer previews of items since our styling team works hard to send you items based on your profile. If some of the items did not fit quite right, feel free to reach out to member service so we can waive the $14.99 shipping fee for the exchanges. We want to make sure our members feel heard and help out in any way we can!
I've been a subscriber for a while and while I enjoy some items, the selections seem inconsistent with my stated preferences. The service would be more valuable if the coordinator took a closer look at my profile when curating boxes. Additionally, I find the $14.95 exchange shipping fee frustrating, especially when items don't match my preferences or fit.
Thank you for your honest feedback! We’re glad to hear you’ve enjoyed some of the items, but we’re sorry to learn that the selections haven’t consistently aligned with your preferences. Our goal is to curate each box as closely as possible to your style profile, and your input helps us improve. We also understand your concerns about the exchange shipping fee and how it impacts your experience—this is something we’re actively reviewing to better serve our members. If there’s anything specific you’d like us to update in your profile, please don’t hesitate to reach out. We truly appreciate your loyalty and look forward to making your next box a better fit!
Don't do it! It's a scam company. They will keep sending you to different departments for you to cancel. They will give u the run around and takes about 16 days to receive your package. It's 2024! Do better.
Thanks for your review, Jerry. We appreciate your feedback! Just to clarify, our Member Services team is the only dedicated department that handles all cancellations, and we aim to make the process as simple and straightforward as possible. Unfortunately, the order number you provided isn’t coming up in our system, so we’re unable to review your specific experience. If you could reach out to our team at **concierge@statelymen.com**, we’d be happy to assist and see how we can improve. We truly value your input and hope to hear from you soon!
From the business
Welcome to Stately, the premier destination for men who want to look dapper without breaking the bank or losing precious hours (or hair) attempting to shop for themselves online or at the mall. At Stately Men, we believe that true elegance lies in the art of effortless style. Our stylist-curated apparel service brings you premium brands that you know and trust, significant savings (over 50% off MSRP), timeless fashion, and will help you elevate your wardrobe so that you can look and feel your best no matter what you are doing.
Our mission? Simple. To transform ordinary gentlemen into extraordinary, Stately studs, all while keeping their wallets intact and their sanity preserved. We understand that time is precious, so we've crafted a solution that would make even the busiest of bees smile.
Picture this: your very own personal stylist who will put together complete outfits for you from head to toe. Outfits so on point that even Brad Pitt would envy you, all while saving you more time than it takes for your avocado toast to get cold. We've scoured the lands far and wide to curate a collection of top-notch brands and styles handpicked by our team of expert stylists.
Did we mention that we've also mastered the art of stretching those hard-earned pennies? Our deals are so good, they'd make a coupon collector weep tears of joy. From suave apparel to must-have accessories, our assortments are priced to make you do a double take. The best part about Stately? You pay one low price for the entire box — no shipping/styling fees or retail markups. Our Members on average save over 50% off on each stylist-curated box!
So gentlemen, bid farewell to the days of wandering aimlessly through overcrowded stores, endless pages of online search results, and trying to decipher whether you are getting the best price. Stately is your secret weapon in the pursuit of suave handsomeness. Join us on this journey, where style is a breeze, and looking dapper is as easy as a wink and a nod. So grab your favorite beverage, kick back, and let the good looks come to you. Your newfound confidence and dashing style await you at www.statelymen.com.
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First off wanted to thank you for the time you took to share your thoughts, while we hate to hear this it give us areas where we can improve. Secondly, we wanted to let you know our member services team is on it and will give you a call to chat about this so we can make this right. Thanks for being a Stately member!