Staples

Absolutely SHOCKING customer service! I ordered several items, one large item didn't arrive and I had to spend around 5 hours on the phone over 4 separate phone calls and it is still not resolved! Furthermore, another item arrived damaged and after 3 hours on the phone on 3 separate occasions, again, nothing resolved! How this company is in business I do not know.

The Staples stores are ok. You won't generally find any great bargains, but they are good when you want something right now without waiting for someone to ship it to you. If you are looking for an item that Staples sells but the store doesn't have it on the shelf, they can usually find it for you in back or at another Staples store in town, or at their warehouse which will get it to the store in one or two business days. The website generally has the same things that you would find in the store at the same prices, and you can have items shipped to the store for pickup. The real down side of their website is that their search engine is just about worthless - it will find dozens of things that have absolutely nothing to do with your search terms and omit some items that are actually an exact match.

I had placed the order on staples.com and when I submitted the order, its showed me a final receipt showing total of $5.38 for print out but when they emailed me the receipt, it showed me total of $5.40. I seriously don't think its right for the customers to go through this. Its wrong! I have never seen any other online stores doing a tax estimate. When I called to speak to a representative at *******330, they said they couldn't do anything and it was a female representative. This is why they got three stars less.

I purchased an office chair through Staples online. They had several on sale (still 200.00) but everything was out of stock so I took my 5th choice, It came and I assembled it and the chair was broken. I called and was told they would send a new part but it would take 7 to 10 days. Then they sent the wrong part. The chair I wanted came back in stock so I decided to exchange it. Unfortunately I had to buy the new chair and wait 10 days to get my money back for the one I was returning. I didn't have 200.00 to put out. If I waited for my money the chairs would have been off sale. I decided to return the chair anyway as it was broken. I was told it would be picked up the next day between 9 and 5 so I stayed home all day waiting. They never showed up and was told they would come the next day between 9 and 5. They expected me to give up two full days to return a broken chair. Even Bell and Rogers can narrow down your time.

I ordered about a month ago and at the time updated my address. My order came no problem. Last week I ordered and it was shipped to an old address. I contacted customer service and they agreed to pick up the order and ship me a new one at three times the price. Apparently the offer has expired and they refuse to honor the price, yet this was their mistake (proof in my last order being delivered to me). And they said it will be 10 days for a refund after it is picked up. They refused to take responsibility for their system defaulting back to an old address. And then a price increase and long wait on a refund. I wouldn't order from them again!

All the bad reviews you see here... BELIEVE THEM!...

It has been almost a week now and both of my orders were supposed to be next day delivery because I need things for my business... but my orders keep saying delayed and they keep offering to refund money back to me when I just want my orders delivered... I even put the driver release forms from the Staples website on my door so they will leave the package... they said they tried to deliver but didn't... they didn't even ring the bell or anything

I have been on the phone with customer service everyday and they keep apologizing... I JUST WANT MY ORDERS... my business is losing money because I need these things... I am considering action against them for damages and false advertising...

TERRIBLE COMPANY... must be under new management or something but they will probably be out of business soon

The customer service was great but the product and technical expertise was an extremely stressful process the day I picked up my order. I ordered two banners and one was perfect but the second one was not what I ordered. They ran out of time the day I picked it up so I had to use what they had printed. Give yourself at least 3 full days to complete your order and plan on visiting the store twice to verify your final product. Day 1 - to submit your design online. Day 2 - to view the design on their software personally in the store and Day 3 - to see the finished product (the size you ordered and the scale of the images and words) and whether the design is stretched, shadowed, or any other options that may look different than your original order.

The worst customer service and delivery I have ever had. I left the form on my door for the guy to leave the package on the first day I saw him read the form (security camera) and proceeded to put the boxes back in the van. I called customer service and they told me to leave the form on the door, which I had. Second day they didn't even attempt to deliver my items. Third day again they left without delivery the items. Customer service won't give a refund until 10 days after the items are back in their warehouse even though I don't even have the items to send back and relying on the same delivery company who won't deliver it to me.

NEVER ORDER ONLINE. When I received my online order I was excited, this excitement turned into frustration quickly. To my surprise I received an item box of nothing. When I called customer service about the issue they said they would mail another one out. I received nothing. So I decided to call after a few days to inquire about the item and spoke with a manager. He said they cancelled the order and gave me a partial refund, like excuse me how? So I will never be dealing with this company again

I went to staples to buy a few items today. I wanted to save on some of my items but had difficulties getting the Staples app to setup on my phone. My cashier, Nyx, took the time to help me get the app on my phone. I was lucky to have her as my cashier as she showed great patients and didn't brush me off. At my age I'm not app savvy or computer savvy to say the least! I'm happy she was there to help me! Great customer service!
Thanks, Nyx,
Store: 1635