Overview
Stackry has a rating of 4.4 stars from 20,660 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Stackry most frequently mention great service, shipping options and easy process. Stackry ranks 1st among Mail Forwarding sites.
So fast and easy. Recommended to anyone. Well worth the price.
Great service, well organized... really appreciate it.
Great Service, very well organized, good interface for filling out customs info
Why oh why does a letter opener that looks like a sword and a fencing trophy that they used an actual replica get stopped as swords. Actually understandable re the replica i guess. But why did no one respond to my emails until i asked clearly re a sword rather than sending links showing the letter opener sold as a letter opener... frustrating and slow...
Hi Albert. Thank you for your feedback. Sorry once again for your disappointment. We price ourselves on customer service, so it was surprising to hear you did not receive a response to your inquiry. I looked into your account history and see an agent responded to your inquiry, but I apologize if you did not receive the email. We can ship small knives with a blade up to 5 inches long. The letter opener had a blade longer than 5 inches and that is the main reason we could not ship it. See here: https://www.stackry.com/en/prohibited-items. If you would like to discuss this in more detail, please email us at support@stackry.com attention to "Veronica". Thank you and have a great day.
Seems there is little communication between the shipping/consolidation area and the support area... on my last shipment... it appears another US address company i'll try.
For EU customer it's amazing. You have your adress to use. Simple. Quick. Thank you!
Great service as usual, speedy consolidation, love the shipping options. Thank you!
Streamlined experience; they are very quick in scanning received packages. The shipping consolidation was a bit problematic, but that has since then massively improved! The first time i used their shipping consolidation service, there was a 1-week delay! To their credit, it was immediately addressed when i contacted Support. I did hate needing to contact Support. I tried the service again and this time the consolidation experience was much faster (less than 24 hours). Maybe the first time was just a fluke. Important thing is the company seems committed to making things right.
I didn't got less than one start to give you for your bad services and even bad support
I asked sticky to ship my package since 27th of November and I paid what they asking for shipping fees, until now. I didn't get any update about my shipment when I contact with a customer care or customer service. I didn't get any answers they giving me link after link and all of them giving me one answer the item not found and they insists that they shipped it. I don't get anything I don't got any information about my package and they didn't provide me any answers
Hi Hossam. Thank you for your feedback. Sorry to hear you did not have a good experience using our service and with your communications with client support. I see you shipped your package with FedEx Connect. Connect by FedEx (the economy branch of FedEx) is the slowest shipping option that Stackry offers. It can take up to 15 business days. The service does not come with live tracking. The tracking updates can go many days between scans. As of today. I see the shipment has been received at the carrier hub in the USA and is being processed for international transport. The final leg of delivery will be handled by Qatar Post. Please continue to track the package on the tracking link supplied to you. Responses to emails can take 2-3 business days at this time. If you wish to discuss further, Stackry customer service also can be reached by phone by calling +1 781-491-0874 or Live chat. Our hours are Monday -Friday from 9:00AM to 4:00PM EST. Thank you and have a great day.
شكرا جزيلا ستاكري
ونرجوا التيسير لعملاء ستاكري في اتمام عمليات الشحن
نشكر موظف خدمة العملاء سعيد منصور
وشكر خاص لخدمة العملاء
سعيد منصور
Everything was very easy to follow and efficient, thank you.
First time user of Stackry and so far the service has been straightforward and smooth.
Great work and very easy to work with
Stackry was exceptional
Great customer service! Very happy with that and the consolidation process was good. Shipping prices are a bit high, but fuel and shipping companies are expensive so I get it.
It was nice from 1st day of shipping to delivery; However price of shipping is on higher side. Such as I paid 91 usd however actual dhl price was 71 usd.
هذه شركة شحن رائعة جدا ومميزة للشراء والشحن السريع أنا دائما اعتمد عليها شكرا لكم
This was the third thim I used Stackry to have merchandise send to the Netherlands and I'm still very please how everything is handled. My page just speaks for itself, Its very easy to use and everything is very clear on how and where you can find your packages. They always add photos of you packages on arrival.
I would prefer to have more options on one screen rather than clicking through on so many screens.
Hi Patrick. Thank you for your business and review. This is great feedback for us and I will make sure it is passed along to the appropriate department. ✅ I hope you have a nice day ahead. 😊
This site is really helpful when you want to order from websites (or etsy stores) that only allow the shipment to the US. Excellent service and handling.
The service is excellent but the pricing is way over acceptable.
It is 3 times more than anyone else
HI Gregg! Thank you for your review. Sorry you are not happy with our prices. I see you shipped a 1 lb. package. Clients see the most value by consolidating multiple packages into one shipment to save on shipping versus sending smaller packages 1 by 1. Did you know, if you refer a friend to Stackry, you will receive a $10 account credit when that friend ships their first package. You can use these credits towards shipping. Go to "Refer a Friend" on your dashboard to learn more. We hope you use our services again. ❤️ Please feel free to chat, call, or email us at support@stackry.com with any additional questions or concerns.
More expensive than other suppliers
But the service is very good.
Some guidance for customs cost would be helpful! My package is only a letter with a print inside so it's hard to calculate what I would pay, and as the description box detects what type of package you describe, it could give a normal range for your package type. Otherwise it's been super quick and simple!
Customer service is very helpful in times of need! An idea would be to include messages on package reminders via WhatsApp, SMS or some sort of text message (but that is because I wasn't vigilant enough)
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- Nashua, NH, United States
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Business Highlights
- No membership or signup fees
- Consolidate packages to one shipment
- Shop any retailer in the U.S.!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there! Thank you for taking the time to leave us a review. We appreciate your feedback and are glad to hear that you've had a positive experience with our pricing and ease of use.