Overview
Stackry has a rating of 4.4 stars from 20,678 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Stackry most frequently mention great service, shipping options and easy process. Stackry ranks 1st among Mail Forwarding sites.
Best parcel forwarding service. Reliable, professional, friendly and fast.
Well, what can I say. My 249 parcels up to date speak for themselves.
I am greatly disappointed. I paid for a consolidation fee that did not change my package or did any sort of saving. So I paid the extra 5 USD without any saving at all and I was charged. When I did the first calculation for my estimated fees, the DHL express cost was 45 USD. The actual charge was 61 USD. Also I could not use the 10% available to first orders nor any other coupon. Overall If I need from the beginning the actual shipping cost would be 30% more than the initial estimated I would have not used this service. Finally I was not able to send to in a US address. I was only allowed to send this package to Cyprus.
Quick efficient service, everything explained well and easy to follow. Packages shipped quickly and no issues with deliveries
The payment page loads too slowly. Especially when paying with Paypal.
I rated a 4 even though the process was dead easy and effective but ive yet to recieve my shipment so i cant put 5 straight away
Good communication and Excellent service, thanks stackry!
Favourite thing for me is the ease of ordering in the US and getting it all shipped in one box to me in the UK.
I save a fortune and it makes me buy more!
10/10 for the stackry team.
Thank you Warren for being our customer and taking the time to leave us a review. We really appreciate your feedback! ❤️
Love Stackry. Always fast to ship my parcels.
Processing is always done well with regards to repackaging and I have no complaints.
The few times I've needed to ask any questions customer service was prompt and very polite.
Some bugs in the field where you add you info. Had to change to different webbrowser. (From Safari to Chrome)
Hi Rasmus. Thank you for taking the time to leave us a review. I will make sure this feedback is passed along to the appropriate department. :) Thank you, and I hope you have a nice day ahead.
It's a good service but still super expensive to ship anything... :/
I find it hard to believe how much I paid for this and my previous shipments to be delivered, sorry, but I doubt I am saving money.
Hi Robert. Thank you for your feedback. We appreciate you taking the time to share your thoughts with us. We understand that shipping costs can be a concern, and we're sorry to hear that it's impacting your experience with us. We're constantly looking for ways to optimize our shipping options and costs for our customers. Compared to the rest of the industry, our pricing is competitive, especially considering that we have no membership fees, no receiving fees, 0% US sales tax, and free storage on every one of your packages for 45 days. If you'd like to discuss this further, please email us at support@stackry.com and we'll be happy to help.
Great service but the cost of shipping insane. It is really hurting commerce. I hope your business is lobbying hard to have this addressed.
Hi Ruben. Thank you for your business and honest review. We are very sorry to hear that you were not happy with the cost of our service. While we strive to keep prices low, international shipping is expensive and we try to keep our prices down by offering repackaging and consolidation services that can end up saving you a lot of money in the long run. I see you shipped a 1 lb. package. Clients see the most value by consolidating multiple packages into one shipment to save on shipping versus sending smaller packages 1 by 1. Compared to the rest of the industry, our pricing is very competitive, especially considering that we have no membership fees, no receiving fees, 0% US sales tax, and free storage on every one of your packages for 45 days. We hope you use our services again. ❤️ Please feel free to chat, call, or email us at support@stackry.com with any additional questions or concerns.
A great service, simple to use, exceptional communication and a great way to be able to purchase US products that are unavailable in Australia or can't be shipped directly from a company that can't or won't ship internationally.
Shipment *******. Looks like Stackry did not list all package received and ship all my items. Supposedly it should be 5 items, only 4 shipped despite the invoice labeled 5 items shipped. I asked Stackry about the missing item, but no answer, the item just appeared in my dashboard the next day. Since all items mentioned are from the same order and merchant, they must have been arrived at the same day, but got missed.
This causes me another expensive shipping cost. All in all, it would have been much better if they explain what happened and address if there was any mistake or not— I would understand. Having the item just appeared with no explaination after my enquiry make me disappointed.
Hello Phruksaphop. Thank you for your feedback. Sorry you did not have a good experience using our service. Upon review of your contact with customer service, we should have explained the issue better. Stackry received one package for you on 9/13/2024 and you shipped that package from our warehouse on 9/16/2024. Stackry received a second package for you on 9/19/2024 and that package was shipped from our warehouse on 9/20/2024. It seems the retailer shipped your order in two packages that were received at Stackry on different days. This is beyond Stackry's control. I understand it is frustrating, but you should contact the retailer to see why this happened. In the future, Stackry can consolidate your packages into one shipment to save on shipping. If you would like to discuss further, please email us at support@stackry.com attention to "Veronica”. Thank you, and I hope you have a nice day ahead.
Super service! Website quick and easy to understand, seem to offer a trustworthy service.
Great service! Would recommend to family and friends 100%
Great website, easy to use and excellent shipments every time!
So fast and easy. Recommended to anyone. Well worth the price.
Hi there! Thank you for taking the time to leave us a review. We appreciate your feedback and are glad to hear that you've had a positive experience with our pricing and ease of use.
Great service, well organized... really appreciate it.
Great Service, very well organized, good interface for filling out customs info
Why oh why does a letter opener that looks like a sword and a fencing trophy that they used an actual replica get stopped as swords. Actually understandable re the replica i guess. But why did no one respond to my emails until i asked clearly re a sword rather than sending links showing the letter opener sold as a letter opener... frustrating and slow...
Hi Albert. Thank you for your feedback. Sorry once again for your disappointment. We price ourselves on customer service, so it was surprising to hear you did not receive a response to your inquiry. I looked into your account history and see an agent responded to your inquiry, but I apologize if you did not receive the email. We can ship small knives with a blade up to 5 inches long. The letter opener had a blade longer than 5 inches and that is the main reason we could not ship it. See here: https://www.stackry.com/en/prohibited-items. If you would like to discuss this in more detail, please email us at support@stackry.com attention to "Veronica". Thank you and have a great day.
Seems there is little communication between the shipping/consolidation area and the support area... on my last shipment... it appears another US address company i'll try.
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- Nashua, NH, United States
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Business Highlights
- No membership or signup fees
- Consolidate packages to one shipment
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Panicos. Thank you for your feedback. Sorry to hear you are disappointed in our service. Upon review of your account history, I see your package arrived at our warehouse in a shipping bag weighing 1 lb. A one pound package is the smallest package size we ship, so sadly repacking would not have saved you money. This happens in some cases where the original shipping box or pack is the best fit cost wise. The warehouse should have sent you an email stating the package could not be repacked and refunded the $5.00 repack fee. I am sorry that did not happen. We have refunded that fee for you. Stackry can ship the package in the USA, so I am unclear why you thought that was not an option. I do not see that was discussed with our support team. Currently, Stackry does not have a 10% off coupon for first time shipments. I think you may be referring to our "Refer a Friend" coupon. How it works, is if you refer a friend, they get $10 off their first international shipment. As the referrer, you will also get $10 in Stackry Credit, good for use on any future shipment, when your friend completes their first one. In order to get this coupon, you would have had to sign up with your friend's referral code. I do not see you signed up with a referral code. If you signed up with a friend's referral code and the $10 off was not applied, please reach out to client support to discuss further. The team can also look into why the rate you saw on the calculator was different. Please chat, call, or email us at support@stackry.com and you’ll be helped by the best customer service team in the industry. Have a nice day