Overview
Stackry has a rating of 4.4 stars from 20,677 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Stackry most frequently mention great service, shipping options and easy process. Stackry ranks 1st among Mail Forwarding sites.
The Fedex in Thailand stated they couldn't contact me despite me emailing and phoning them my package was sent back toStackry who then billed me another $500 + dollars no contact from Stackry or enquiries I wonder what I pay them for shipper beware
Seems to be getting more expensive
Easy process and straight forward, good way to ship items from places who do not ship overseas
Great service highly recommended :) cant rate you enough
Is the best choice for business and safety shipping and high quality
Hi Mazin. Thank you for taking the time to leave us a review. We appreciate your kind words about the safety and quality of our service. We appreciate your feedback and are happy to have you as a customer!
It was easy, I hope my parcel will arrive safely and on time.
With stackry, it feels like I can trust my purchase with this forward shipper.
I wich the process is all was smooth and fast like this…for the first time
Stackry is fine. USPS fees have gotten too high. No longer feasible to ship by mail.
Brilliant service all round. Highly recommended. Thank you so much!
Always a no hassle brilliant service. Thank you!
Easy, we will try the shipping and see if it is as my friend told me.
The quote was very far off what was originally quoted. Delays have occurred.
Hello Charles. Thank you for taking the time to share your feedback with us. We apologize for the discrepancy in our shipping estimate and the actual cost. We understand how frustrating this must have been for you, and we're truly sorry for any inconvenience this caused. I looked at your account history and can see that it was more expensive, because it was a dangerous goods shipment due to the Alcohol-Based Markers. Due to international regulations, shipping flammable items requires Stackry to use a certain box size and it limits the economy carriers offered. Our $12.50 dangerous goods fee covers labor and materials, and part of the dangerous goods charge our carriers charge us. We do believe our prices to be very competitive but keep striving to bring costs down for our customers. If you would like to discuss it further, please email us at support@stackry.com and you will be helped by the best customer service in the industry!
Easy to use, fast and efficient. So far so good - long may this continue!
Everything is good, only issue that stackers they don't work in weekends hence my shipment and consolidation just started on Thursday and I had to wait 3 days to be processed. It's slow
Hi Adil. Thank you for taking the time to leave Stackry a review. We appreciate your feedback and understand that timely delivery is crucial. Our busy season has started. We apologize for any inconvenience the delay has caused. Our team is working hard to minimize delays and ensure prompt service. We'll continue to do our best for you and all our customers. If you have any additional questions, please email us at support@stackry.com and you will be helped by the best customer service in the industry!
I initially loved the service, but lately, I've noticed a decline in quality. In my last package, a few items had cutter cuts, likely from an employee rushing through consolidation. Speaking of consolidation, it's taking much longer than it used to—it used to be so quick. I prefer to share today a negative review in the hope of a change.
Hi Marc. Thank you for your feedback. We truly value your comments. Sorry to hear you recently experienced a decline in our service. Upon review of your account history, I do not see you reported the damage to customer service. We have a dedicated claims department who will handle issues like this. Please make sure you contact support@stackry.com attention to "Veronica" to discuss the packing issues further. As far as the delays with the consolidations, we understand that timely delivery is crucial and apologize for any inconvenience. Our team is working hard to minimize delays and ensure prompt service. We are actively addressing this issue by hiring additional staff to manage the increased workload. We hope to build your trust back by providing great service like you are accustomed to. Thank you and have a great day.
The staff was able to reconolidate when needed. I have used Stackry in the past. I had things missing in military mail and another item not delivered at all. Stackry items have been delivered fully intact, inventory 100% & unused.
Overall good. In the package description I would like to have more characters available.
Hi Cohavit. Thank you for your business and feedback. I will make sure this feedback is passed along to the appropriate department. Thank you, and I hope you have a nice day ahead.
Amazing and quick service. Best site Ive ever used for getting my parcels to uk from US
Good at quickly shipping the product out, good communication, but definitely not good at consolidating packages (no care shown for handling products carefully, despite several requests and reminders to take care when consolidating multiple items... and that was after receiving multiple shipments with deformed and flattened hats). Hence my decision to no longer have packages consolidated.
Great experience. Thank you. Very easy to use. Definitely be using again (and again!) 😀
Best parcel forwarding service. Reliable, professional, friendly and fast.
Well, what can I say. My 249 parcels up to date speak for themselves.
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Business Highlights
- No membership or signup fees
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi John. Thank you for your feedback. Sorry to hear you ran into an issue using our service. We understand your frustration. Stackry receives overseas returns in batches and then the team will investigate each return with the carrier. Sadly, some carriers charge Stackry a transportation cost to send the package back to the US. The prices can be steep, because it is an import compared to an export where Stackry receives the best pricing. I looked into your account history and see FedEx advised Stackry the package was returned, because no one was at the address at the time of delivery. They claim they held the package for an extended period before return. To dispute the return charges with FedEx, we will need proof of communication between September 19th and September 30th indicating that you have spoken with a FedEx agent in Thailand. I am very sorry for the inconvenience. Please continue to work with client support on this matter and we will do our best for you.