business logo of Stackry

Stackry

Overview

Stackry has a rating of 4.4 stars from 20,660 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Stackry most frequently mention great service, shipping options and easy process. Stackry ranks 1st among Mail Forwarding sites.

This company responds to reviews on average within 3 days
+37
How would you rate Stackry?
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Canada
1 review
0 helpful votes
Follow Tim R.
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Generally good/smooth, but the shipping costs were rather higher than anticipated this time around. Obviously variation expected based on weight/dimensions, but as an infrequent user, consolidation doesn't help me. I'll think twice before using again.

Date of experience: April 28, 2022
New York
2 reviews
0 helpful votes
Follow Eliza C.
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I tried to use their email support and it's been painful in terms of waiting for responses. They're much faster via chat during their business hours. System appears a little too strict and will not be using again.

Date of experience: November 7, 2020
Canada
1 review
0 helpful votes
Follow Garry Q.
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First experience with Stackry
January 22, 2021

First experience with Stackry. Forwarding 1 package today to get an idea of how cost effective and efficient the service is, but may bundle orders in feature. Seamless workflow and customer experience so far.

Date of experience: January 22, 2021
Singapore
1 review
0 helpful votes
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Incredible Speed w Great Service
April 5, 2021

Simply put Stackry's processing speed is 5 days faster than comgateway. If you have a question you receive a forthright reply. My last shipment included two sets of ceramic bowls which were perfectly packed w extra bubble wrap. All 8 pieces arrived in perfect condition

Date of experience: April 5, 2021
Florida
1 review
1 helpful vote
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Great Communication
May 28, 2016

Stackry did an excellent job of communicating an issue with my shipment that would have cost our company a considerable amount if they had not stepped in. Thanks for acting fast and helping us all keep freight costs low.

Date of experience: May 25, 2016
Netherlands
1 review
0 helpful votes
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Smooth service
August 17, 2023

I'm really surprised how smooth this process went! Got the photo, gave the info, paid for shipping and boom on my door set in the same week! 10/10 recommend ( yeah shipping cost are a thing, you just have to deal with that)

Date of experience: August 17, 2023
Brazil
1 review
0 helpful votes
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Stackry provides a great service for when we want to...
January 10, 2023
Updated review

Stackry provides a great service for when we want to buy specific products that don't ship outside the US. They hold your purchases carefully until you have everything you bought consolidated in one shipment.

Date of experience: January 10, 2023

Very well organized and reliable service
November 5, 2022
Previous review

Very well organized and reliable service.

Date of experience: November 5, 2022
Canada
1 review
1 helpful vote
Follow Lise Z.
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Pretty amazing; great customer service, lots of communications through welcome, explanations; loved the long weekend notification (written by someone with a sense of humour). Not one complaint! I am happy your organization exists!

Date of experience: September 8, 2020
Kuwait
1 review
0 helpful votes
Follow Natasha H.
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Poor after sales
August 12, 2020

Poor after sales. Poor in communication via email. They should be working 24/7 in shifts. How can a warehouse be off? This is an International shipping platform. Timings differ globally so how can one communicate with Stackry if we have any urgent query? Moreover the chat also works during Monday through Friday only!
There are much better services available like MyUs.

Date of experience: July 13, 2020
Bahrain
1 review
0 helpful votes
Follow Fazza M.
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I had been using MyUS for a long time, I don't know what went wrong with them in the past months, they've stopped responding at all, 0% response rate to my multiple queries for future shipments. I had no other option but to reconsider my options.

Have been using stackry for quite a while now.
We shop tons of products from Amazon for both personal and business purposes and our journey has been seamless so far.

For ease of viewers I will list down few of the best features that they stand out for from others: personally
- Great response rate - live chat or emails they are their.
- Friendly staff and customer support - Ask for Ryan or miles:)
- Great shipping prices and tax free
- 10$ off - Sign up using this referral code ******* and get $10 off on your first shipment.

I might stay with them for a while, highly recommended

Referral Code
*******

Cheer!

Date of experience: November 25, 2020
Kuwait
1 review
2 helpful votes
Follow Hamad K.
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I've tried so many shipping companies and so far this is the best one! Easy to handle your shipments. Smart choice with no U.S. sales tax when using our New Hampshire warehouse. The most of all is professional customer service. Quick reply and flexibility in solutions.

Date of experience: November 16, 2016
India
1 review
0 helpful votes
Follow AHSAN P.
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Thanks for making the process of shipping so easy while ensuring safety and security. Really appreciate the fact that you send all the important reminder related mail notifications. It is very helpful.

Date of experience: September 10, 2020
Hong Kong
1 review
0 helpful votes
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Amazing Service
September 10, 2018

First shipment with Stackry but what great experience. I have been using some of the competitors previously and am glad I made the switch.
System is easy to use, Tax free zone is a real plus, the goods were re-packed very professionally and arrived quickly. Thank you
Will be back for more

Date of experience: September 7, 2018
GB
1 review
1 helpful vote
Follow Stewart F.
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My parcel was lost by Hermes. I submitted a claim, informed I had to wait for 28 days. I waited and waited. Nothing. Got in touch with customer service team (took three 15 mins calls as first two were answered with someone rustling a crisp packet or something similar then hanging up). I'm told they emailed me back with a 7 day deadline to respond. I didn't receive this. No follow up email or call, they just closed the case. Not interested in re-opening up, NO REFUND. They refuse to reopen or look at a new claim.
I'm told I can email the claims team but they probably won't even open the email.
Customer services can't help as it's closed.
AN ABSOLUTE DISGRACE. Go and use another company.

Date of experience: July 28, 2021
Ryan A. Stackry Rep
over a year old

Dear Stewart, thank you for your review. I looked into your account history, or what I believe to be your account history based on the information available to me here, and didn't see any communication between yourself and our team. One point of clarification I would like to make is that we are not Hermes.
I am very sorry to hear you ran into an issue with our services. We would like to investigate the incident described further. You can reach us at support@stackry.com, please address the subject line Attn: Ryan Archer. Thank you, and I hope you have a nice day ahead.

Canada
1 review
0 helpful votes
Follow L L.
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Overall great service, has been reliable thus far
October 27, 2023

Overall great service, has been reliable thus far. The only thing I'd note is that it's quite invasive to have Stackry open parcels without express permission - other forwarding services do not do this. I'd be hesitant to send anything delicate or of high value through Stackry, as I'd worry that it might get dirty, broken, or tampered with.

Date of experience: October 27, 2023
GB
1 review
5 helpful votes
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Does what they promised!
October 31, 2015

I regularly import from America, but often miss out on smaller items because the shipping costs are so high.
I was able to have 10 parcels delivered and combined and the shipping worked out cheaper than it was for a singular parcel delivered directly elsewhere (obviously not all 10 were of equal size but there were 2 larger ones)
I asked for the items to be consolidated and shipped on Sunday afternoon (UK time) they arrived with me on Wednesday morning! Exceptionally impressed.
I spent a long time comparing different mail forwarding companies and checking out reviews, with lots of negative reviews being left about other companies I was still feeling anxious about this delivery, despite the glowing recommendations, having used the service once, I will be regularly doing so.
Customer service is also fantastic, very pleasant and helped me with all my first-time queries easily and promptly.

Date of experience: October 28, 2015
AE
1 review
0 helpful votes
Follow Sameh X.
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Quick, convenient, professional, multiple shipping options that are all reputable...

Online System is very easy to use...

No additional fees, like my previous account with another shipping website, that used to charge me a monthly payment...

Great service...

Date of experience: February 5, 2021
Saudi Arabia
1 review
0 helpful votes
Follow Fahad B.
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I love the promptness of logging received packages however shipment changes are unbearable. I encourage Stackry to try adding shippers who are using sea. Although slow and might take more than a month to receive orders but sometimes doesn't make a difference for us

Date of experience: November 29, 2021
Kuwait
1 review
2 helpful votes
Follow Kholoud O.
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Perfect service!
April 29, 2020

Perfect service! It's not my first time dealing with Stackry and won't be the last indeed, but I hope sometimes that Stackry can give us lower prices option for shipping. Thank you to the moon and back :)

Date of experience: April 29, 2020
GB
1 review
0 helpful votes
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Excellent Customer Service at a Great Price.
August 31, 2018

I used Stackry to ship an item I bought from the USA to the U. K. and as I had never done this before needed some help. Stackry customer Service was the best I've come across. They guided and advised me through the whole process which was also very simple. The website is easy to navigate and keeps you updated of every stage your parcel is at. The prices are also the cheapest I've seen when shopping around for this service.
I'd highly recommend this company to anyone that wants to buy items in the U. S and have them shipped to the U. K. if the likes of Walmart ect don't ship overseas.
As I've already said customer service is great and usually get back to you within an hour or 2. Many thanks again Veronica.

Date of experience: August 28, 2018