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SpoiledChild

Overview

SpoiledChild has a rating of 3.4 stars from 818 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SpoiledChild most frequently mention liquid collagen, hair mask and mango flavor. SpoiledChild ranks 10th among Beauty Products sites.

service
215
value
192
shipping
188
returns
151
quality
162
This company responds to reviews on average within 1 day
+132
How would you rate SpoiledChild?
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Massachusetts
1 review
0 helpful votes
Follow Peniey M.
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I never received the product. I couldn't call CS to see what may have happened, so I had to email. I contacted them on four different occasions and never received a response. I never received an email with an order number, never received information about the product being shipped with a tracking number. I had to file a complaint with PayPal, and they gave Spoiled Child 7 days to respond; they didn't respond to PayPal either, so they gave me my money back. I forgot I signed up for auto-refills, and now I am waiting to see if I receive this shipment so I can send it back and cancel this BS along with it. I do not want to do business with any company that does not answer emails or doesn't have a phone number for things like this. Very deceptive.

Date of experience: September 28, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Michigan
1 review
0 helpful votes
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Got scammed over $210
March 16, 2023

I have never even heard of the website they're saying that I ordered a free trial and that I can send it back if I don't want it but I never ordered it. No matter what I don't get the shipping back that I didn't offer to pay. I have a feeling it's going to be pretty hard getting any money back from them

Date of experience: March 16, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi!
Let me explain what happened -- a pre-authorization was placed on your card (as stated at check-out). Not to worry, this isn't a charge! Pre-authorization is a fraud prevention method used by financial institutions to guarantee the safety of certain transactions. A pre-authorization, or a temporary hold, simply authorizes the card, the funds are still in your account and will not be transferred to us unless you choose to keep the product. We can't refund the preauthorization as the funds were never actually withdrawn from your account, but I can tell you that preauthorization will fall off / disappear (this normally happens within 4 days from the order). You will not be charged for the full price unless you keep the product(s). Sorry about the confusion.

Canada
1 review
5 helpful votes
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Fraudsters and should be criminally charged.
March 6, 2023

After my initial attempt to try the product, I was charged $226 more than the transaction record stated. I reached out and requested the account be closed, the trial canceled (because of the sneaky charge and deceit), and the pending shipment terminated (not sent). I was refunded and assured that the account was closed. No product was received. Two weeks later, I was charged again. I then emailed them again, was given the same runaround and assurances, and was refunded. Two DAYS after the refund, I was charged again and am going through the same thing again. I cannot get them to close the account, remove my card information, or follow through with any of their assurances. I am at my wits end and now seeking legal help. Don't get yourself trapped with this company.

Date of experience: March 6, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi,
I am gutted that you had a bad experience. Please contact hello@spoiledchild.com and put "SiteJabber" in the subject line. They will be able to look into your options

Arizona
1 review
1 helpful vote
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Appreciate the free gifts, but...
September 29, 2023

The purchasing process was easy to follow and it's nice to receive some gifts with my purchase, however, it may be beneficial to give gifts that everyone can enjoy. I was given a tinted lip plumper and a scrunchy, which are two things that some people, myself included, wouldn't really use. Looking forward to trying the product, though!

Date of experience: September 29, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi Kevin - thanks so much for the review and for your feedback - we really do value your opinion and I'll be sure to pass it along to our product and packaging team.

Canada
1 review
1 helpful vote
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Their web site does not show that the prices are in U.S. and when I saw the charges on my credit card, I tried to cancel my order before it shipped and they refused. I can return the products and get my money back but not the shipping cost, even though I tried to cancel before the order was shipped.

SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 20, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

South Carolina
1 review
1 helpful vote
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Poor customer service.
March 24, 2023

Received my Spoiled Child Anti aging glycol renewing serum when I purchased something from El Makiage. When I went to return both products, El Makiage let me keep the product. However when trying to return the Spoiled Child serum I followed the instructions, received a message that said I could keep the product after clicking on an authentication email before the free trial period. Well, I never got the email. I followed the instructions three times. I finally got in touch with their customer where they sent a return product label. In order to not be charged I must return the product before the end of the trial. Very confusing. Very difficult to deal with. Didn't work and definitely not worth the price point.

Date of experience: March 24, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi,
I am gutted that you had a bad experience. Please contact hello@spoiledchild.com and put "SiteJabber" in the subject line. They will be able to look into your options

Canada
1 review
0 helpful votes
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I have been using their rapid recovery mask and probiotics gummies for almost 6 months now but from past 3 months I have noticed that their shipping is too slow, takes almost a month to get to me and the tracking on the website doesn't work. Please fix it or I would have to cancel my subscriptions.

Date of experience: February 22, 2024
Melissa M. SpoiledChild Rep
over a year old

Hi Gazal! I'm sorry for the inconvenience caused. We do value your opinion and I'll be sure to pass it along to the relevant team.

Canada
1 review
5 helpful votes
Follow Pawandeep K.
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They have stole my money. They fooled me on my second purchase, when i placed my first order it was a damaged product so one of the representative offered free product but they deduct the money and then i asked why, no one respond and said return the product then they will refund the money, when i returned the product they said they applied a discount, they cannot refund, I have sent all my bank statement as a proof. But they blocked me after word, and they stole $100

Date of experience: May 1, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi,
I am gutted that you had a bad experience. Please contact hello@spoiledchild.com and put "SiteJabber" in the subject line. They will be able to look into your options

South Carolina
1 review
4 helpful votes
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Do not even bother!
September 27, 2022

This business is a scam that is taking at the minimum $6 from millions of people! I was going to try their product and paid for everything and the company placed a hold on my checking account but after 3 business days I noticed they had immediately got a tracking number but after that nothing... If a business is out of a product they wouldn't take your money unless they had the product on hand! So needless to say I gave it a shot and after a few days of no activity I shut it down, they kept $6 and that's fine but not if you're doing it to millions... I also looked into company info and the address they had on the shipping info did not match up with the business and I also couldn't find anything on the business like phone number or address on their website and if I did they also did not match businesses so that tells me they are not a legitimate business! Shame on you guys you should have been shut down by now!

Date of experience: September 27, 2022
Melissa M. SpoiledChild Rep
over a year old

I am so sorry about the inconvenience. Please contact hello@spoiledchild.com and put "SiteJabber" in the subject line. They will be able to look into your options.

Pennsylvania
1 review
6 helpful votes
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SCAM ALERT
May 20, 2023

Do not order from this company. I ordered a $5.00 trial package for my grandson and he received the trial package but has also received two packages for which I was charged 38.50 for each. He has been trying to contact the company through emails to stop the deliveries ( there is no phone number available) and has had no response. Do not order from this company...total ripoff and scam. I did not want to give ANY stars on this review but I had to give at least one to proceed.

Date of experience: May 19, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi Barbara,

It is never our intentions to leave our customers upset. Please contact hello@spoiledchild.com and put "SiteJabber" in the subject line. They will be able to look into your options

North Carolina
1 review
2 helpful votes
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IT WORKS!
September 30, 2023

I'm about to start my third bottle of the collagen. My hair is thicker and my nails are longer and stronger. I have recommended this products to friends and family members to improve their hair, nails and skin. I will use this product for the rest of my life. As we age, we loose the ability to produce enough collagen to keep us young looking. So using SpoilChild can help with that. A good diet also helps. I love the collagen and I truly love my results!

Date of experience: September 30, 2023
Melissa M. SpoiledChild Rep
over a year old

Results never get old!

Arkansas
1 review
0 helpful votes
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Bad experience
March 30, 2023

First time ordering from Them & They messed up the flavor I wanted. & then They send a code so I can repurchase one. Instead of sending Me the flavor I wanted because they messed up. Rip off. Never ordering from them again. First & last time. & the shipping too it took a while!

Date of experience: March 30, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi,
I am gutted that you had a bad experience. Please contact hello@spoiledchild.com and put "SiteJabber" in the subject line. They will be able to look into your options

Illinois
1 review
0 helpful votes
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It's not hype! It's facts!
October 6, 2023

My products that's I've order were all wonderful! I ordered the extra strength liquid collagen, and the shine activator hair-mask. I received the hydrolock lip mask as well and may i just say everything is BOMB. The collagen is so delicious I never mix it I just eat it straight, and I have been seeing a difference in the firmness and overall glow of my skin and it is real! The hair mask is so potent and it smells wonderful, you can tell it is a high quality product. My favorite is hands down the hydro-lock lip mask. I used to use bedtime story by Mr.wu but this is perfect! It stay on all night, absorbs so well and makes your lips so juicy i love these products and i will be a regular customer from now on! They are expensive but it is worth it because the quality is so high! I love it here!

Date of experience: October 6, 2023
Melissa M. SpoiledChild Rep
over a year old

The love is mutual!

Canada
1 review
1 helpful vote
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Fraud
March 4, 2024

Any company that does not have a reachable/answerable number, is a SCAM hence the name spoiled child...yall are feeding this spoiled child ur money! STOP! Cancel you'd credit card immediately if they aint refunding u, report them to the BBB & learn ur damn lesson! My feedback is based upon over the thousands of customers this 'spoiled child' has fooled.

SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 22, 2024
Melissa M. SpoiledChild Rep
12 months ago

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

California
1 review
1 helpful vote
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I'm scared
March 5, 2023

Hi, I saw a lot of negative reviews about spoiled child from this website and most of people said that they barely get their order or couldn't get the return after the cancel. I just purchased an order from spoiled child yesterday because I saw a video on Facebook with a lot of positive comments. My order is $95, and I'm a high school student so it is a big money with me, I immediately cancel my order and now I'm scared that do I gonna get the return? Because a lot of people said that they have to deal with the bank to get money back so can someone tells me know that it is possible to get return?

Date of experience: March 4, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi,
I am gutted that you had a bad experience. Please contact hello@spoiledchild.com and put "SiteJabber" in the subject line. They will be able to look into your options

Ohio
2 reviews
4 helpful votes
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Started thinning again
March 20, 2023

First time I used. Doing ok! After 2nd bottle of using religiously. My hair got worse than before!
Iam so sad! I stoped going to my gym and gatherings! I gave a great review before. Now I am so miserable! I will return the unopened boxes!

Date of experience: March 20, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi,
I’m sorry to hear the products didn’t work for you. Please use this link to download a pre-paid return label on us: https://www.spoiledchild.com/return. Once downloaded, drop the package at the shipping courier specified on the return label.

South Carolina
2 reviews
5 helpful votes
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Horrible Shipping Time
November 30, 2022

I signed up for autoship and it was ok for two months. Like another reviewer said, it does run out about a week before the next one gets to you. The third month, I never received my order. About a month after paying for it, and right before I was going to get charged again, I had to cancel my auto ship. Tracking only said "label created" and was never shipped. Not worth it to wait and pay money for something that you want to take consistently.

Date of experience: November 30, 2022
Melissa M. SpoiledChild Rep
over a year old

Hi,
It is never our intentions to leave our customers upset. Please contact hello@spoiledchild.com and put "SiteJabber" in the subject line. They will be able to look into your options

California
1 review
5 helpful votes
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They clone orders
September 28, 2023

Becareful with this company!
They clone my subscription and they sent me 2 order of 2 bottles in the same month!
I asked them to cancel until they fix it in their system, buy the agent said...We can't cancel order when is processing. Ohhh, but they can sent it and charge twice a month for that?!?!
This feels like a real shameless action.
I like the product, but since they broke the trust, I want nothing to do with this shameless company spoiledchild. ‍

SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 29, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Oregon
1 review
0 helpful votes
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Poor results
October 29, 2023

I have been using spoiled child for a couple of months. I have received results as advertised. I will continue to use product for another couple of months and I see positive results. I will renew my subscription.

Date of experience: September 29, 2023
Melissa M. SpoiledChild Rep
over a year old

Consistency is key

Washington
1 review
1 helpful vote
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Lots of money and no change in my hair
September 10, 2023

I spent so much money on the hair serum in hopes to stimulate new hair growth and increase the thickness of my hair. I used the product for about nine months and saw no change. It felt like a total rip off. The moneyback guarantee makes no sense, when they tell you that you have to use it past that date to see any results. I just kept using it in hopes that I would see some change. I feel like I was scammed.

SpoiledChild attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 11, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out