SmartFaresReviews 7,702

My mom's flight was rescheduled by the airline, WE NEVER GOT ANY NOTIFICATION FROM THEM AND THE WORST THING IS WE HAD TO PAY FOR THE DIFFERENCE which doesn't make sense because my mom never asked for the change of flight. My sister who booked with another agency, with the same flight as my mom, got notified and didn't have to pay for the difference. We tried to tell them that but they wouldn't budge.

We talked hour OVER 1.5 HOURS! And we still ended up paying extra 250USD!

Also, my mom made a mistake of putting her name wrong when booking and they asked for 400USD to fix it.

Our family was traumatized booking with Smartfares. They are so sketchy.

I booked tickets for $215 and they charged my card. Did not hear from them so i called them next day. They dropped an email that they could not get that ticket for me. So, i call again and they said that they will refund my money. It has passed two weeks and been calling daily and their answer is between 7 to 10 days. Waisted my time and black listed them and no one should ever buy any tickets from them ever.

I made an international reservation through smart fare after one week I get in touch with the customer service just to making sure that the reservation is confirmed, they replied with additional fees of $176 and I already paid $1326 and agreed and told the agent to go ahead and confirm it, and still I didn't get the confirmation even though I paid extra and the was disconnected and I never received any phone calls or email, it's very poor customer service and no knowledge of how to take care of customers, I will never ever get to their website again and I don't recommend it to anyone stay away

Never, EVER, EVER use Smartfares to book 4 flights in 2019 I booked 4 flights to Ireland, and the airlines had to cancel due to Covid. The airlines said that they would issue vouchers for the flights and they would not charge extra and that the time frame was indefinite. Smartfares said that the flight had to be within 24 months and that there would be an extra charge of $487. The airlines said that we would hsve to reschedule the flights tgrough Smartfares since we booked through them. But Smsrtfares refuses to book them until we pay the $487. So, NEVER, EVER EVER book a flight thru Smartfares.!

Estafadores. Dicen un precio y cobran otro más caro
En la reserva figuraba un precio de ******* pesos argentinos (unos 100 dólares) y en el email de confirmación el precio era de NADA MENOS QUE 1047 dólares, 947 dólares más caro. Afortunadamente el banco rechazó el cargo a la tarjeta de crédito. Son unos mentirosos y estafadores. Mienten descaradamente en el precio y después el cargo en la tarjeta es otro mucho más caro. Tengan mucho cuidado NO RECOMIENDO operar con esta gentuza.

BOOKED TICKET ON THEIR WEB, 4 TICKED PLUS $111 FOR EXTRA CHECKED IN BAG. NO CONFIRMATION EMAIL. I CALLED 4 HOURS LATER TO CHECK MY BOOKING, LADY TOLD ME THAT THE PRICE THAT I BOOKED FOR IS NOT LONGER THE SAME. SHE GAVE ME OPTION TO CANCEL THE BOOKING OR FOR THE SAME PRICE I CAN KEEP THE TICKETS BUT NOT CHECKED IN BAG WHAT WAS PAID ALREADY FOR. SHE OFFERED ME 4 CARRY ON BAGS FOR FREE WITHOUT REFUND OF $111. WITH AIRLINES THAT IM USING CARRY ON BAG IS FREE WITH ANY TICKET.

Se supone que te dan un precio al inicio y después te salen con que es otro precio, con que la aerolínea cambio el valor y te terminan cobrando más. Fuera de eso te inventan que ingresaste mal el nombre y te estafan hasta mas no poder para cobrarte supuestos "fees".

DO NOT buy ticket from smartfares webpage! They are scam company. They are taking your money and not getting ticket even ticket numbers are fake that they send you by email.

HORRIBLE HORRIBLE HORRIBLE

JUST DO YOURSELF A FAVOR AND DO NOT BOOK WITH SMARTFARES/TRAVELERHELPDESK. THEY ARE ALL SCAMMERS OUT OF INDIA AND WILL SCAM YOU. THEY WILL TAKE YOUR MONEY AND YOU WILL NEVER SEE IT AGAIN. DO NOT AGAIN DO NOT BOOK WITH THEM.

IF YOU BOOKED A TICKET WITH THEM, CALL THE AIRLINE DIRECTLY AND INFORM THEM IF YOU'VE BEEN SCAMMED!

THEY SCAMMED ME OUT OF THOUSANDS OF DOLLARS! BUT THEY WONT BEAT ME AND NEVER WILL. I WILL SHUT YOUR COMPANY DOWN, MARK MY WORDS!

I bought my ticket 5/5/2022 for $890.24 and never got confirmation email as per smart fares website, my brother did the same day. We both called on 5/8/2022 to find out about the confirmation. His is confirmed no issues. Mine, the rep states the tax amount is not correct and he tricked me to click on acknowledgment thru an email to be surprised the new price $1298. 24. I called 15 min. After - and the rep. States this can not be cancelled and It is my fault that I acknowledged! Seriously tricking people is legit now! And I have to wait until he calls the airlines. I called American Express and disputed.
I do not understand, why too many crooks doing business - you sell the ticket, stick to the price!
Such a bad business! And how come one ticket goes thru and the other one gets 50% more. Is it up to the rep how high he can go!
Shame on you Smart fares for the frustration you are causing!

I booked a flight from BWI to DFW through this site. Upon failure to issue the ticket, I contacted them. I was then told that my booking was pending and that the airline was full. SO I have to pay an additional $120+ to get a place on another airline. I asked for refund, which I was told that will be done in 7 to 10 business days and that they were gonna pay a percentage (78%) of the amount. I believe this is pure theft as they lure unsuspecting passengers to book with them and then do all sorts of things to take money from their pockets. PLEASE STAY AWAY FROM SMARTFARES! THEY ARE SCAMMERS.

Save yourself wasted time and don't deal with this company!
The price changed ( went up) when I actually tried to buy the tickets at the advertised price on the website.
Then a customer service rep called me and indicated the online price was no longer available. I asked him why wasn't the price adjusted on the website to reflect the price increase. He gave me a baloney story that these things take time. Really? So my ticket price went from $696 then to $800 then $1,600! I hate to be rude but that rep was playing games with me so I hung up on him.

People do not purchase tickets from smartfares they will scam you out of money and will try to avoid giving you a refund even if the airlines canceled. They tried to scam me out of $400 for my refund and they ended up keeping $200 from my refund. DO NOT DO BUSINESS WITH THIS AGENCY

Purchased 2 tickets for my wife and daughter. Additionally purchased "best purchase guarantee" which would let me to cancel my trip within next 24 hours. Called back 6 hours later. Was told tickets are not refundable but we could refund a half amount. Had to agree on that cause didn't want to lose whole amount. The worst experience and service ever.

I tried to book airfare online thru this site for bogus Frontier flights they published. The very next day they sent me a cancellation, but still charged my credit card. Over a week later and my money is still not refunded. They should have never taken the money to begin with! I had to file a dispute with my credit card company and my account is held up now. I'm furious that they run a business that way! Will NEVER trust an online site again.

Have booked the Ticket, But have not received Confirmation even after 3 days, Dropped email to Customer Service and made calls at least 40 times, no response. After 4 days they comes back saying please pay extra 300$, Seriously is this the way Service industry runs? I have black listed this Site and definitely will not allow my Friends or colleagues as well.

1 Star is only because there is no way to submit it with out Selecting

Horrible customer service. I received no flight tickets and I am still waiting for my refund from 3-27.