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SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
Спасибо хорошая работа Мне нужен очень блятьорргпгш
Only problem is that it also gives you option on a different date from what you have requested. It does warn you, but if you do not notice, you may buy a wrong date ticket. But once you have decided, it is simple and fast. Prices were best options also.
Waiting for my flying ticket, waiting for it as much faster as can
ну вроде все нормально первый мой опыт покупки билетов.
Fast and easy booking- quick response- inexpensive rates
The service I received was very Fast and efficient.
Loved it! Thank you, quick and easy. No surprises or hidden fees.
TE VAN A CONTESTAR CUANDO LLAMES Y TE VAN A DECIR UNA Y OTRA VEZ QUE EL PRECIO AL QUE RESERVASTE EL BOLETO YA NO ESTA DISPONIBLE. TAMBIEN TE DIRAN QUE SOLO TIENEN PARA RESERVAR UN 30 A 40 PORCIENTO MAS DE LO QUE SE SUPONE COSTARIA TU BOLETO. TE AMENAZAN CON QUE PERDERAS TU VUELO Y QUE SUBIRA MAS DE PRECIO CADA VEZ QUE LLAMES. LO CUAL ES VERDAD TE ELEVAN EL PRECIO CADA VEZ MAS.
TOTALMENTE UNA FORMA FRAUDULENTA DE VENDER LOS BOLETOS FORZANDOTE A PAGAR MUCHO MÁS DE LO QUE VALEN.
Nice. Will see how it works. First time order flights.
I am pleased with the service, guy ok the phone was quick to book my flight. Also charged in my local currency to avoid any conversion fee.
Good Price and Accurate information. Quick and very competitive rates.
Pretty straightforward booking. Much easier than the other sites.
I enjoyed using the product as it was more efficient compared to others.
Quick and efficient. So far no problem. I do not have anything else to say since its only the first stage of my booking. I do not understand why review comes first.
Después de mucho buscar, me ayudó en la elección de vuelo correcto, muchas gracias
Excelente servicio al cliente... muchas gracias...
Answer: Smartfares! They will offer a deeply discounted airfare and send you a confirmation number to your email. The next day you will receive an email to call them immediately because they were unable to confirm your flight. When you call them back, they will try to sell you another flight at a much higher price. SCAM SCAM AVOID!
Answer: I could no agree more. They are also very rude. Did not received my confirmation until a day before departure and I had to call them to get it. When I asked how to check in as they booked me with 2 different airlines they responded can you read?
Answer: Dear Customer, Thank you for reaching out to us! We are an IATA-certified travel agency and would be happy to assist you. You can either call or email us at customerservice@smartfares.com, or use this link https://shorturl.at/JmPfK to chat directly with one of our customer support experts, who will be ready to assist you with your booking. We look forward to helping you! Regards, Team Smartfares
Answer: For assistance with this, you can visit our website Smartfares.com and use the chat box to speak with one of our executives. They'll be able to provide you with the necessary information and guide you to a secure payment link. Team - Smartfares
Answer: Yes. They stated because of flight increase they canceled my flights. Then they wanted me to pay a balance of what the new increase was. So disappointing. I paid for four fares. They took the funds from the bank n then canceled my flights.