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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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Site was easy to navigate and complete my flight. Thank you
Smartfares sold me a ticket at a high price, they said that I will get confirmation that the airline accepted the schedule and the price within 24 to 72 hours. When the confirmation came, of course I was told that if I wanted the same ticket and itinerary it would cost me $300.00 more. That is an irresponsible market technique and immoral also since we all need to travel for the Holidays. The worst thing is that because they take a long time to refund my money (10 days or more) I cannot purchase another flight somewhere else and when I finally get the money, it will be too late to purchase a decent flight thanks to Smartfares. I guess my friends and followers on Facebook will like to know about my experience buying a flight with Smartfares and of course, Google reviews.
The booking went fine. I didn't like all the options a needed to choose.
Fast and efficient, website was easy to use and items we clear.
I actually got the tickets at a lower price than the airline offered.
Purchasing tickets from Canada and pricing was in Canadian dollars, but when you go to pay they tell you you will be billed in US $... which is not an issue except for the much higher exchange rate they charge you. So what seemed like a good deal was actually just the same price as all of the other websites.
I am happy with the price which was suggested by SmartFares. It was the cheapest I could find.
Быстро подтвердили бронирование и самый дешевый билет
It was seamless operation. So easy to book and quick …
Was easy, quick and worked great! I would certainly use this again in the future.
Horrible experience, they publish a price and in the end they do not respect the price offered and raise the price up to 25%
Good experience purchasing tickets I recommend it. It was fast
Overall very satisfactory experience. Moving with latest technology.
Logged on and kept on returning me to the same page but eventually got in and booked. When I checked with airline, hey say the agent cancelled my booking
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members