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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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Good so far… haven't completed check in or flight…
Very helpful and professional. I had trouble with my bank but the travel agent worked well with me
Travel agencies are always a bit tricky to communicate with but my experience with SmartFares went well enough.
It was a great good experience with the travel agency
Easy online process for booking my flight with a quick confirmation feedback.
Buena pero no me ha llegado los boletos del vuelo.
Easy to book good customer service for thank you smartfares?()))(((
Gran app para encontrar los vuelos en las condiciones preferidas y economicas
Estoy muy conforme con el servicio. Gracias!
Estoy muy conforme con el servicio. Gracias!
Estoy muy conforme con el servicio. Gracias!
Todo bien, se hizo la reserva pero no he se ha pagado y ya se enviaron los datos de la cuenta.
I tried calling the number for customer service and was disconnected over 10 times.
Хорошо очень хорошо очень хорошо очень хорошо очень хорошо
For first time, generally is ok, recommend. I will use next time
It would have been a 5 until 30 minutes after I got my booking confirmation, could see my information on Finnair and I get a sketchy call from someone stating that I bought mine too cheap and they had to charge me more!
This made me very uncomfortable! You claim to offer real time pricing but then I was told that they didn't accept the price. If that is the case, you should compensate. I followed my part and was unpleasantly surprised by this sketchy encounter.
Very unlikely to use this company again!
We booked, paid and after few days we checked for the confirmation. Since we did not received one we got in touch with you and you mentioned our payment had declined which was not correct.
You further asked me to rebook at increased rates which is not acceptable at all.
It is ok,
I dont have mire comments by now
Meta ser how is going on
Yes,I have received my reservation code and so glad to speak to your agent to confirmed my reservation number.
Thanks
The ticket was advertised at $149. I then received a phone call to advise that the flight was full but I could book at an extra $30. I believe that is an unethical way of pricing tickets.
El servicio y la atención muy buenos; así como el precio
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members