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SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
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I have waited for 24 just to receive information and still not yet confirmed or paid
Fue una experiencia fabulosa muy buenos precios y horarios muy buenos
All good Keep it up, I got a competitive price and ticket
It should be easier to Buy a ticket and not offering a lot of insurance packs
The price is Great! Easy booking! I'm very happy about that!
Fue fácil de encontrar pero difícil de bookear los para hacer el check in
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I was getting nervous about how long it took me to get my ticket information and confirmation email but I went to the chat and they sent me everything almost right away. What a relief! Will definitely look to book future fares with SmartFares.
It was an easy process determining which flight option was best for my travel date and time. The booking process was seamless and I received a confirmation email within seconds! My only drawback of the process was going through all the add one, which I know is required but takes too much time.
After making my reservation, I was called by a smart fare's representative to advise me that my reservation wasn't confirmed and try to convince me to pay more money extra from what was on the website. That wasn't true!
I like the prices the agent was friendly and made it easy
I really like this company, everything is ok always
I receive the ticket information. Very good price and easy to book
I purchased the plane ticket for my grandma funeral on Mon 11/21 to travel on thanksgiving and returned on Wednesday 11/30. Price for the itinerary was 4139.66 for 2 tickets. My CC flagged it as fraudulent, 3 hrs later I called the bank and verified the purchase and call smartfare to run the CC through again, talk to 4 different representatives that told me the CC will be charged but never went through. On the 5th call the representative finally getting charged through however we lost the returned flight. I was told to pay another 440 more to rebook the flight. I have no choice but to pay extra money because we need to make the emergency trip for the funeral in Thailand. All the customer service representatives that I talked to are not showing compassion and not doing what they can to help us with bereavement fare. Very disappointing first and last time customer.
Flights were booked in timely fashion and handled with good care by quality agents
Me cobraron demás en comparación al precio que me arrojo la página donde hice la compra. No deben hacer eso!
Good price nice website, waiting to see how the experience goes….
The experience was alright, waiting for my plane ticket currently
Answer: Smartfares! They will offer a deeply discounted airfare and send you a confirmation number to your email. The next day you will receive an email to call them immediately because they were unable to confirm your flight. When you call them back, they will try to sell you another flight at a much higher price. SCAM SCAM AVOID!
Answer: I could no agree more. They are also very rude. Did not received my confirmation until a day before departure and I had to call them to get it. When I asked how to check in as they booked me with 2 different airlines they responded can you read?
Answer: Dear Customer, Thank you for reaching out to us! We are an IATA-certified travel agency and would be happy to assist you. You can either call or email us at customerservice@smartfares.com, or use this link https://shorturl.at/JmPfK to chat directly with one of our customer support experts, who will be ready to assist you with your booking. We look forward to helping you! Regards, Team Smartfares
Answer: For assistance with this, you can visit our website Smartfares.com and use the chat box to speak with one of our executives. They'll be able to provide you with the necessary information and guide you to a secure payment link. Team - Smartfares
Answer: Yes. They stated because of flight increase they canceled my flights. Then they wanted me to pay a balance of what the new increase was. So disappointing. I paid for four fares. They took the funds from the bank n then canceled my flights.