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Search cheap flights and cheap airline tickets for both domestic and international destinations. Call us toll free to book with lowest unpublished airfares.


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SmartFares Reviews Summary

SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 12 days

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6,322 reviews

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Germany
1 review
0 helpful votes
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Late response
January 1, 2023

I have waited for 24 just to receive information and still not yet confirmed or paid

Date of experience: December 2, 2022
Portugal
1 review
0 helpful votes
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Dnf
January 1, 2023

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Date of experience: December 2, 2022
Costa Rica
1 review
0 helpful votes
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Dr
December 2, 2022

Fue una experiencia fabulosa muy buenos precios y horarios muy buenos

Date of experience: December 2, 2022
India
1 review
0 helpful votes
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All good Keep it up, I got a competitive price and ticket

Date of experience: December 2, 2022
Ecuador
1 review
0 helpful votes
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Fine, but could be better
December 2, 2022

It should be easier to Buy a ticket and not offering a lot of insurance packs

Date of experience: December 2, 2022
California
1 review
0 helpful votes
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Everything is great!
December 2, 2022

The price is Great! Easy booking! I'm very happy about that!

Date of experience: December 2, 2022
Peru
1 review
0 helpful votes
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Buenos precios
December 2, 2022

Fue fácil de encontrar pero difícil de bookear los para hacer el check in

Date of experience: December 1, 2022
Colombia
1 review
0 helpful votes
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Homez
December 2, 2022

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Date of experience: December 1, 2022
Tennessee
1 review
0 helpful votes
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More affordable & reachable
December 2, 2022

I was getting nervous about how long it took me to get my ticket information and confirmation email but I went to the chat and they sent me everything almost right away. What a relief! Will definitely look to book future fares with SmartFares.

Date of experience: December 1, 2022
Illinois
1 review
0 helpful votes
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Seamless process but too many options
December 2, 2022

It was an easy process determining which flight option was best for my travel date and time. The booking process was seamless and I received a confirmation email within seconds! My only drawback of the process was going through all the add one, which I know is required but takes too much time.

Date of experience: December 1, 2022
New Jersey
1 review
0 helpful votes
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Good but
December 2, 2022

After making my reservation, I was called by a smart fare's representative to advise me that my reservation wasn't confirmed and try to convince me to pay more money extra from what was on the website. That wasn't true!

Date of experience: December 1, 2022
Texas
2 reviews
2 helpful votes
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Grate
December 2, 2022

I like the prices the agent was friendly and made it easy

Date of experience: December 1, 2022
Brazil
1 review
0 helpful votes
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Very good
December 2, 2022

I really like this company, everything is ok always

Date of experience: December 1, 2022
Germany
1 review
0 helpful votes
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Response on ticket
December 2, 2022

I receive the ticket information. Very good price and easy to book

Date of experience: December 1, 2022
Nevada
1 review
0 helpful votes
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Unhappy first time customer
January 1, 2023

I purchased the plane ticket for my grandma funeral on Mon 11/21 to travel on thanksgiving and returned on Wednesday 11/30. Price for the itinerary was 4139.66 for 2 tickets. My CC flagged it as fraudulent, 3 hrs later I called the bank and verified the purchase and call smartfare to run the CC through again, talk to 4 different representatives that told me the CC will be charged but never went through. On the 5th call the representative finally getting charged through however we lost the returned flight. I was told to pay another 440 more to rebook the flight. I have no choice but to pay extra money because we need to make the emergency trip for the funeral in Thailand. All the customer service representatives that I talked to are not showing compassion and not doing what they can to help us with bereavement fare. Very disappointing first and last time customer.

Date of experience: December 1, 2022
Virginia
1 review
0 helpful votes
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Good Service
December 1, 2022

Flights were booked in timely fashion and handled with good care by quality agents

Date of experience: December 1, 2022
Mexico
1 review
0 helpful votes
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Decepcionado
December 31, 2022

Me cobraron demás en comparación al precio que me arrojo la página donde hice la compra. No deben hacer eso!

Date of experience: December 1, 2022
Colombia
1 review
0 helpful votes
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Excellent
December 1, 2022

So far it has seemed great to me since they have responded to my request in a considerable amount of time

Date of experience: December 1, 2022
Ohio
1 review
0 helpful votes
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Looks good so far
December 1, 2022

Good price nice website, waiting to see how the experience goes….

Date of experience: December 1, 2022
New York
1 review
0 helpful votes
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Review
December 1, 2022

The experience was alright, waiting for my plane ticket currently

Date of experience: December 1, 2022