SKYLUX Travel has a rating of 4.8 stars from 2,573 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SKYLUX Travel most frequently mention business class, customer service and best price. SKYLUX Travel ranks 2nd among Travel Agency sites.
It was a nice experience talking to your representative Jude who guided me all the way and patiently explaining to me all the details i need to know. He was knowledgeable, kind and respectful that you would like to deal with when you travel. He is an asset to your company.
Douglas was very friendly, helpful and patient. He answered all my questions to my satisfaction. He is my go to person when I want to book a business class flight. Thank You, Douglas for your kindness and patience.
What a pleasure to hear about your positive experience with Douglas! At Skylux Travel, we handpick experts to ensure our customers receive world-class service, and we are so pleased that they made your journey seamless. We look forward to serving you again!
Luther was a wonderful agent and took me through everything step by step. He came up with a very good fare and flight routings. Highly recommend this agency. Thank you Luther for your excellent support!
It’s always wonderful to hear when one of our agents makes a difference in our travelers' experiences. Luther will be thrilled to know they made your trip planning effortless and enjoyable!
I have used Skylux for complicated travel arrangements in last, and recently called for help in scheduling same-day departure to Cyprus after my travel plans were aborted by the Heathrow shut-down. I could not find any RT flights on any site but Skylux came through. Agents are unfailingly professional, polite, helpful, knowledgeable. Highest recommendation
Thank you for your kind words! Ensuring our customers receive VIP treatment is our passion, and we’re thrilled that we could deliver that for you. We look forward to assisting you with many more elegant journeys!
Dwight did a great job finding a different flight to Hanoi for me. The original itinerary on Turkish airline was changed bi the airline with no reason. Instead of a 3 hour layover it was now 28 hours. Luckily Dwight had convinced me to buy the insurance. Yes it is expensive but it paid off. Skylux canceled the tickets and recouped all of our monies. Dwight then booked us on another flight with a 2.5 hour layover in HongKong. Yes I purchased the insurance again. We are not youngsters. We are post 70 …. Way post 70. The future is so I certainly now that insurance makes sense. If we do not use the insurance 50% will be credited for another trip. All in all a good experience
Your words mean so much to us! Dwight takes great pride in crafting flawless travel experiences, and we are thrilled that they exceeded your expectations. Thank you for choosing Skylux Travel!
Dwight has been exceptional in finding the best flights with the shortest layover enrolled to Hanoi. He did a great job in finding the best value.
Though I received a lot of assistance from Chuck, I discovered after I bought my tickets that I actually had to pay more for a seat on British Airways. I have contacted them repeatedly about this since I discovered it (they did not disclose this information at time of purchase). They have been unresponsive to my needs since they got my money - and it was a lot. Now I have to fork over some $500 more if I want to sit down for my Business Class flight. Funny, how they suddenly disappear after saying if you need anything, they are here for you. I am left feeling upset and disappointed.
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback. Therefore, You will soon be contacted by our representatives.
Your complaint is assigned a special ID: 312643
Thank you in advance.
After signing up for a newsletter, I regularly receive emails announcing deals. The prices are completely fake. Like they pulled them out of a hat. There is no way any company can offer a business class ticket to Europe from anywhere in the U.S. for under $4,000. But they promise ridiculous prices like $1,800 to Germany, etc. And the one time I spoke with someone they could get close to about $3,000 BUT on the return, it was like a 24 hour journey. So they somehow find some obscure routes where you have to connect for hours in an airport, and in some cases, going through Istanbul (going far further east for most destinations in Europe.)
In an extreme example (see screen capture) to Milan there are 2 stops, for a total of 30+ hours in either direction! Sure, $2,600 sounds great. But completely unrealistic.
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 182779
Please email this ID at feedback@skyluxtravel.com
with your booking confirmation number, and we will get in touch with you
Thank you in advance.
We do this once or twice every year and loyally stayed with Skylux. We are fortunate to have known Dexter for many years. Dexter helps out very efficiently and and in a timely manner. He is very polite and punctual.
Dexter has helped us in many unexpected situations, while abroad.
What a pleasure to hear about your positive experience with Dexter! At Skylux Travel, we handpick experts to ensure our customers receive world-class service, and we are so pleased that they made your journey seamless. We look forward to serving you again!
We have utilized SkyLux (specifically Nikita Kellerman) multiple times for the purchase of business class seats to Italy. His service is always quick and efficient, meeting our travel plan requirements and budget.
We are so pleased to hear that Nikita provided you with the first-class service that defines Skylux Travel. Your feedback is truly appreciated, and we look forward to arranging your next luxurious adventure!
Smooth and wonderful, everything was great Tyson did his absolute best to get the most affordable fare with my complicated itinerary and in a very easy way simple as much as it can be
Personalized service is at the heart of what we do, and we’re delighted that Tyson made your experience seamless and enjoyable. Thank you for sharing your review—we can’t wait to assist you again!
I've been consistently using SkyLux Travel, and they have delivered every time. Recently, Vernon went above and beyond by spending numerous hours on the phone with me to find the best possible deal for urgent flight. He not only secured a ticket at a reasonable price but also provided exceptional service throughout the process. His dedication and attention to detail truly made a difference. I highly recommend Vernon and SkyLux Travel for their reliability and outstanding customer care.
Magnus was very smart, patient, kind, and helpful.
I had a complicated request, and he helped me through
All the options.
Thank you for your kind words about Magnus! Their expertise and dedication to premium service are truly exceptional. We will be sure to pass along your appreciation, and we look forward to assisting you on your next journey!
Kits was very good at explaining all the terms. He also paid attention to my limited time to catch flights.
Thanks
Your words mean so much to us! Kits takes great pride in crafting flawless travel experiences, and we are thrilled that they exceeded your expectations. Thank you for choosing Skylux Travel!
Castiel is very nice and provide excellent service to book our tickets!
He is patient and takes his time trying to find a better connected flights with appropriate layover time.
He is very polite and speaks clearly and uses the email for accurate communication well. We are happy with his service!
Luxury travel is all about impeccable service, and we’re so happy to hear that Castiel provided you with a first-class experience. Thank you for choosing Skylux Travel—we can’t wait to assist you again!
Wembley was terrific. He got us tickets from France to Croatia that were difficult to find online. Great job!
What a pleasure to hear about your positive experience with Wembley! At Skylux Travel, we handpick experts to ensure our customers receive world-class service, and we are so pleased that they made your journey seamless. We look forward to serving you again!
I was hunting for a great deal on a business class flight to go with a great deal on last minute travel.
I called, since I've used this service before I was very optimistic, and my representative was very thoughtful and considerate of my desires. She spent a great deal of time with me on the phone explaining EVERYTHING. I will recommend this group to everyone I know.
Excellence in travel is what we strive for, and we are honored by your wonderful feedback. Your satisfaction is our highest priority, and we look forward to continuing to provide you with exceptional service in the future!
A wonderful experience. Nestor was very knowledgeable about the airlines and understood our itinerary needs completely. He searched for the best value trip.
It’s always wonderful to hear when one of our agents makes a difference in our travelers' experiences. Nestor will be thrilled to know they made your trip planning effortless and enjoyable!
Aaron spent a good deal of time making sure all options were adequately discussed so we could make our best decision. We will forward his name and number to our friends.
Your words mean so much to us! Aaron takes great pride in crafting flawless travel experiences, and we are thrilled that they exceeded your expectations. Thank you for choosing Skylux Travel!
My agent was amazing. Patient, experienced, good advice and service-oriented. Offered different options. Look for the most cost effective options. 5 stars.
It is truly rewarding to hear about your positive experience with Skylux Travel! Providing premium service and unparalleled expertise is our commitment, and we are thrilled that we exceeded your expectations. We look forward to serving you again soon!
Your Rep was amazing. I gave his number and info to people around me. Albus did research on everything I asked him and had responses perfectly. Thank you
Thank you for your kind words about Albus! Their expertise and dedication to premium service are truly exceptional. We will be sure to pass along your appreciation, and we look forward to assisting you on your next journey!
Answer: Hello. Please contact our Customer Support at 855-507-9771 or send us an email at cs@skyluxtravel.com. We will gladly assist you. Thank you.
Answer: Hello. Please send us an email with your ticket number or confirmation number at feedback@skyluxtravel.com. We will gladly take a look at it. Thank you.
Answer: Why do you need something else? SkyluxTravel offers the most affordable business class tickets I've ever seen.
Your words inspire us! We take great pride in delivering luxury travel services with precision and care. Thank you for your trust, and we cannot wait to assist you with another extraordinary journey!