Overview
SKYLUX Travel has a rating of 4.8 stars from 2,570 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SKYLUX Travel most frequently mention business class, customer service and best price. SKYLUX Travel ranks 2nd among Travel Agency sites.
Spencer handled all of our international travel flights and helped us change our flights when our schedules changed. He made the process so smooth and easy!
Wiser is always there for my request, questions and goes the extra mile in all areas. I enjoy working with him and referred several fellow agents to him. They are also very pleased.
Your words mean so much to us! Wiser takes great pride in crafting flawless travel experiences, and we are thrilled that they exceeded your expectations. Thank you for choosing Skylux Travel!
Eddy was Professional, Courteous and Knowledgeable. It was a pleasure and a great Price. I will always go to Skylux first and recommend to all my friends.
We are so pleased to hear that Eddy provided you with the first-class service that defines Skylux Travel. Your feedback is truly appreciated, and we look forward to arranging your next luxurious adventure!
Mira was my agent, she was very kind and helpful. Took time to explain everything and worked around why schedule. She paid special attention to all of my request and needs.
It’s always wonderful to hear when one of our agents makes a difference in our travelers' experiences. Mira will be thrilled to know they made your trip planning effortless and enjoyable!
We haven't flown yet, but we got what we wanted for the best price. The rest remains to be seen. I hope the after service is as good as the purchase service
Your glowing review reaffirms our commitment to exceptional service. We are honored to be your choice for premium travel, and we can’t wait to assist you again on your next seamless and luxurious journey!
JACKSON WRIGHT FROM SKYLUX IS OUTSTANDING, EXTREMELY KNOWLEDGEABLE, EXTREMELY PATIENT WITH ALL THE LAST MINUTE SUDDEN CHANGES I NEEDED TO MAKE, SEVERAL TIMES. JACKSON WRIGHT HAS ASSISTED ME IN THE PAST AND HAS ALWAYS AND CONTINUES TO BE EXCEPTIONAL.
Thank you for your kind words about Jackson! Their expertise and dedication to premium service are truly exceptional. We will be sure to pass along your appreciation, and we look forward to assisting you on your next journey!
SkyLux has always provided excellent product and the thing that has also been amazing is the service provided by the customer rep. They put in so much time and effort and they really know the details of all aspects of the flights, insurance and extras. They always go above and beyond to get the exact flights I'm looking for.
Your words inspire us! We take great pride in delivering luxury travel services with precision and care. Thank you for your trust, and we cannot wait to assist you with another extraordinary journey!
I tried reaching our travel consultant yesterday and left a message. Today we tried again, and left a message. Finally called the general number for SL and was transferred to his "cell?". No answer there.
Then we called for anyone to help. We received excellent service. Our regular guy deserves days off but we should be told in the voice mail when he returns to work. We are busy also.
Thank you for your rating! At Skylux Travel, we are committed to providing seamless and elegant travel experiences. We hope to assist you again soon!
Wonderful service and very patient and customer friendly. The pricing was great and I am looking forward to my trip. I recommend that you consider using this company
Thank you for your kind words! Ensuring our customers receive VIP treatment is our passion, and we’re thrilled that we could deliver that for you. We look forward to assisting you with many more elegant journeys!
Was given multiple choices of airlines and prices with differing dates.
It was all done by e-mail before final booking.
A flawless travel experience is what we aim for, and your rating reassures us that we are delivering just that. Thank you for your support!
Wilfred always comes thru with excellent before and after sales service. I am happy to recommend all my friends they use him for all their travel services
Great working with the travel agent to find a low cost business option for our international flight that didn't break the bank,
Your words inspire us! We take great pride in delivering luxury travel services with precision and care. Thank you for your trust, and we cannot wait to assist you with another extraordinary journey!
After purchasing premium economy tickets for Japan, I found a more direct flight and asked if I could make a change. According to Japan Airlines, if I purchased the tickets from them, I could make a change no charge. However since I purchased them through SkyLux, it would be up to them. They came back with a $2400 change fee, then $800, and I told then NO! After complaints to numerous agencies, I received an email from a "specialist". After numerous emails over a 2 week period, she came up with a $145 pp change charge(At least fair) However there were only 4 seats left and they were all NG. So If you want a ticket with free changes, use the airline directly and avoid 3rd party agencies. If you want a company with great customer service, this is the wrong place to buy.
Thank you for your kind words! We're thrilled to hear that our agent went above and beyond to find you the best flights and prices.
Our agent, Liberty, is very helpful. We have used her for two large overseas trips and she has been very knowledgeable and helpful.
We highly recommend Liberty and Skylux
Luxury travel is all about impeccable service, and we’re so happy to hear that Liberty provided you with a first-class experience. Thank you for choosing Skylux Travel—we can’t wait to assist you again!
I have always had a good experience and good outcomes when I use Skyluxe Travel. The ticket prices are always less than what I can find online and the representative is great to work with a real problem solver. Once the price is established and agreed to the final purchase is just a click away.
Your glowing review reaffirms our commitment to exceptional service. We are honored to be your choice for premium travel, and we can’t wait to assist you again on your next seamless and luxurious journey!
Donnie always goes above and beyond. He answered my phone call on Saturday night, and called me on Sunday morning as promised for follow-up. He is amazing! The level of service I get from him is why I always buy my tickets thru SkyLux Travel.
Dear Customer, thank you for your generous review! We’re delighted to have been a part of your travel experience. We can’t wait to assist you with your next journey!
Thalia was very helpful in getting me the reservation I wanted, presented different options, and worked with me regarding details. Highly recommend
Personalized service is at the heart of what we do, and we’re delighted that Thalia made your experience seamless and enjoyable. Thank you for sharing your review—we can’t wait to assist you again!
Worked with two agents, Mel and Eric, both were very helpful throughout the quote and booking process. Thank you SkyLux
Thank you for your kind words about Mel and Eric! Their expertise and dedication to premium service are truly exceptional. We will be sure to pass along your appreciation, and we look forward to assisting you on your next journey!
Wayne went above and beyond helping us getting our tickets to Miami and Paris. Definitely will be working with him with all travel needs.
Thank you for your wonderful feedback! Wayne takes great pride in delivering impeccable service, and we are delighted to hear that they made your booking experience exceptional. We will be sure to share your kind words with them!
Trey gave me excellent service regarding my flight reservations. I have used him previously with the same professional service.
Thank you for your kind words! Ensuring our customers receive VIP treatment is our passion, and we’re thrilled that we could deliver that for you. We look forward to assisting you with many more elegant journeys!
At SkyLux Travel, every client enjoys personalized assistance with a dedicated Travel Manager, who understands your unique preferences and creates tailor-made travel solutions. Our one-on-one service approach has helped us achieve a 97% customer satisfaction rate, with numerous customers leaving 5-star reviews.
To ensure seamless journeys, we offer 24/7/365 global support, so you’re never alone, even during unexpected changes. Our free after-hours assistance guarantees you’ll receive immediate expert help whenever you need it.
Our commitment to premium service has earned us several prestigious awards, including the Luxury Lifestyle Awards 2024 for the Best Luxury Airline Ticket Agency in the USA and the World Travel Awards 2024 as North America’s Leading Travel Agency. These awards confirm that with SkyLux Travel, you can trust you're working with a legitimate, reliable agency that prioritizes your travel experience and ensures you won’t get scammed.
Beyond discounted flights, SkyLux Travel offers a full suite of concierge services, including private chauffeurs, airport transfers, car rentals, and the ability to book luxury hotels and villas. By leveraging our wholesale contracts, we ensure our clients save both time and money while experiencing the height of convenience and comfort.
We value the reviews our customers leave about SkyLux Travel, as they help us improve our service. Our customers consistently share positive feedback about our competitive pricing, exceptional service, and reliability. If you’re still wondering whether SkyLux Travel is a scam, check out reviews from verified customers at reviews.skyluxtravel.com for genuine feedback on our services.
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- Wilmington, DE, United States
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Business History
2015 - 2016: earned BBB accreditation with an A+ rating, became an ARC-accredited, and grew to 100 agents, doubling the client base to 64,870 by 2016.
2017 - 2019: grew client base to over 186,000 and became a member of ASTA.
2020 - 2021: adapted to the pandemic by focusing on customer service, growing the team to 140 agents, and serving 166,279 clients.
2022 - 2023: served over 535,000 clients, expanded the team to 400 agents, and received multiple industry awards, including Best Luxury Airline Ticket Agency in the USA and North America's Leading Travel Agency in 2023.
2024: served 1.5 million+ customers, with 400+ agents and partnerships with 70+ airlines, continuing to offer accessible luxury travel.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your kind words about Spencer! Their expertise and dedication to premium service are truly exceptional. We will be sure to pass along your appreciation, and we look forward to assisting you on your next journey!