Silkletter Reviews Summary
Silkletter has a rating of 3.8 stars from 735 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Silkletter most frequently mention customer service, water bottles and final product. Silkletter ranks 4th among Promotional Products sites.
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So far so good.
All I have done is order though:)
**UPDATE**
I just received my order and everything looks fantastic.
Colors are spot on.
Great customer service with no runaround.
Quick. Easy. And the customization was exactly right.
You guys were excellent! When I realized I forgot to place my order for an event that I had coming up I gave you guys a call. You worked with me (even though I had a ridiculous time frame) I received my personalized draw-string backs right on time and they came out awesome. This is the 3rd time I have used Silk Letter and I have never been disappointed. I have recommend you to friends and will be using you again in the future.
I received EXCEPTIONAL service from all of the reps at SilkLetter. I had an order that needed to be placed ASAP and everyone was more than helpful in making that order arrive in time. SilkLetter was the ONLY company willing to work with me to meet my deadline. Excellent customer service and excellent products. I will definitely be back to order more items. Thank you for all your wonderful service.
I enjoyed using the design lab however there were many errors this weekend trying to make an order to place this order sooner.
Everyone worked quickly to answer my questions and create & edit artwork to my exact specifications. Made a last minute order change that was promptly handled. #awesome #exceededexpectations
I was amazed at the quick response on my proof request. Even the second time I sent a request it took a bit longer but it was still nice to be able to see what is requested without driving from store to store.
Wonderful product. Fast shipping. Will use them again
I used your online chat and the agent was extremely helpful
It was easy and all commication with sales staff before purchase has been quick and informative!
Site is easy to use, and makes shopping fun.
Live chat online was really helpful. We had some questions about design, pricing, and shipping time since we needed the product done in about 2 weeks or less. They gave us quick responses and answered all our questions.
The design team was great as well. We made quite a few tweaks and changes to our design, and we were emailed back our proofs really quickly.
We are extremely satisfied with the quality of the product (metal credit card bottle opener with our logo) and will use Silk Letter in the future for more orders. It was very easy to upload our design, choose the color, and the quantity. The website is very user-friendly and we had no problem at all finding what we wanted. Prices are better than other sites and the minimum order was much lower than other websites.
This is my third time to order. I enjoy my experience.
Great product, fast shipping and fabulous customer service!
Quick response and a pleasure to work with thus far!
I was really pleased to find your company. If I am happy with the product, I will definitely order again/more items.
Love the bottles! Will be buying more! Thank you!
Very easy and quick. Company was very responsive. The product was perfect and just as I expected to be.
So far the online customer support was very helpful and the checkout process was quick and easy to follow.
Person I dealt with on the phone was awesome!
My sales rep is extremely helpful and courteous. I have always been able to email him or call him with ideas of what I wanted. He always puts together a wide variety of options and sends me samples as well as creates images with our logo on it, so I know exactly what it will look like. The rep and the art department worked with me to change the font so it continued to match what was on our website and other products, they caught it before I did.
Silk Letter is always a pleasure to work with.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members