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SilkletterReviews 735

3.8
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Silkletter Reviews Summary

Silkletter has a rating of 3.8 stars from 735 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Silkletter most frequently mention customer service, water bottles and final product. Silkletter ranks 4th among Promotional Products sites.

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5,335 reviews
Lisa R.
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Second order, still love the products but wish they would inspect the items before sending. Usually 20% comes damaged and we cannot use it. They always replace the items, but it sometimes causes us problems with delivery to clients, having to wait for the undamaged replacements to come.

Date of experience: August 24, 2013
Jenn K.
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We mistakenly 'ordered' the wrong design as we had several options. After sending an e mail, we were contacted at once via the art department and a new proof was sent out immediately. I was very pleased with the experience of using your website and I am very happy with my shipment. Thank you very much.

Date of experience: August 21, 2013
Sabrina H.
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We had an issue with our order and the emblem not showing up very well. Silkletter's customer service division is currently working with me to resolve the issue, and reprint our portfolios. I am very satisfied with how prompt the service team has handled my issue, and feel confident that Silkletter will insure our satisfaction.

Date of experience: August 20, 2013
Lori Q.
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Quick site response time & easy account set up
August 14, 2013

Quick site response time & easy account set up. Great product price and free shipping is a bonus! Received order quickly. Would not hesitate to purchase from Silkletter again.

Date of experience: August 14, 2013
Barak R.
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There was no digital poor sent to confirm the appearance of the final product. This led to a misalignment of the printing.

Date of experience: August 9, 2013
wanda b.
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Lowest pricing found for the product I needed
July 31, 2013

Lowest pricing found for the product I needed. Lots of other great items I am looking forward to trying. Just wish that the shipping would calculated for states other than the lower 48. They were very quick to advise of shipping rate and order received within the same time frame as free shipping.

Date of experience: July 31, 2013
Keirstin A.
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Super Easy to order and price is great
July 23, 2013

Super Easy to order and price is great. Product looks exactly how we wanted it to.

Date of experience: July 22, 2013
Ralf E.
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Best Corporate Promotional Products website
July 20, 2013

Best Corporate Promotional Products website.

Date of experience: July 20, 2013
Kelli E.
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This was simple and easy to do
July 10, 2013

This was simple and easy to do. Loved that i could rotate the logo!

The design team was prompt and helpful in tweaking the design to make it look its best.

Date of experience: July 10, 2013
Donna C.
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Wonderful over the phone customer service, fabulous product!

Date of experience: July 8, 2013
Andrea L.
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Great quality, fast service, great price!
July 1, 2013

Great quality, fast service, great price!

Date of experience: June 30, 2013
Jean C.
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The price was excellent
June 29, 2013

The price was excellent. The site made it easy to design my own sign. I will definitely use them again.

Date of experience: June 29, 2013
Patti B.
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I was very pleased with SilkLetter's customer service and the help and information I received from those with whom I communicated, both by phone and email. Everything when very well and my client is very happy. Thank you so much for providing great customer service and a very nice product, all with competence and a wonderful professional attitude. I appreciate it very much!

Date of experience: June 27, 2013
melody k.
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I was pleased with the product I ordered...
June 21, 2013

I was pleased with the product I ordered...I really don't have any =thing to compare it to because I have never ordered anything like this before...I plan on doing some camparative shopping with a few other sites I found but will more than likely re-order with you :)

Date of experience: June 21, 2013
CDS H.
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Product looked very nice with our logo
June 20, 2013

Product looked very nice with our logo.

Date of experience: June 20, 2013
Karin B.
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I online chatted with a sales person and they were very helpful in telling me how to order multiple colors.

Date of experience: June 20, 2013
Tracy L.
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Great, but I wanted to get the product with printing and the set up fee was a surprise cost. I ended up buying them blank.

Date of experience: June 13, 2013
Stephanie M.
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I've been waiting and waiting for these Vino cups. Thanks for always getting the newest products available for your customers!

Now...If you could get the Brews2Go, you'll have a customer for life! LOL

Thanks so much!

Date of experience: June 11, 2013
Sharon B.
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Silkletter.com was wonderful to deal with
June 10, 2013

Silkletter.com was wonderful to deal with. The website was easy to use. I called customer service with an inquiry/concern. They made note of a concern I had and called back to let me know that it was taken care of. Everything went smoothly, done correctly and received on time (actually a few days early!)

Date of experience: June 9, 2013
chris p.
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Delivered quickly
June 7, 2013

Delivered quickly. Like the product.

Date of experience: June 7, 2013