Signpost

When I 1st signed up the agent gave false info about the plans early termination fees. I specifically said to the rep that I don't want to be locked into anything since I just got out of a yelp ab plan he said he understood & don't worry. I didn't have my on board interview until maybe a week or two later. They told me once I have my on board interview the billing would they start from that day (false) they billed me earlier then they was supposed too from the day I spoke with the 1st agent. I let them know I didn't want to use the services any longer the manager reached out and let me know I was locked in due to the false info the 1st agent gave me. So he lowered the rate to $99 from $200 & feeling like I had no other option & that was less then canceling it for the $500. So today get my 2nd bill & guess what it's for $216 plus they charged me $10 also. So I called today and yes the agent refunded the 107.54 but is going to take 3-5 business days how inconvenient to a small business owner. It seem the agents & now even the manager says things and don't follow through on them. I would like nothing else to do with this company & will not be recommending them to anyone. Very unhappy

I signed up for a 6 month trial. I cancelled before the 6 months finished, as they were over spamming my customers and I was getting a bad response from everyone they were targeting.
After canceling, I thought it was over. NOPE. Signpost continued to bill me, beyond the 6 month trial. I only noticed at the end of the year, so they charged me for 4 months, without providing service. I know this, because for the first 5 months, I would get 20+ emails from signpost daily. These stopped when I cancelled the service, but they kept billing me. I had to cancel my credit card to prevent them from getting more of my money.

UPDATE:
After Posting this review, I did receive a call from a very helpful customer service rep from signpost.
She was able to work with me to get 3 out of 4 months of service refunded, which is why I have changed this from one star to 3 stars. If the customer service rep I spoke to was running the sales dept, signpost would be much better off.

I cant say I would recommend Signpost, but I can at least withdraw my assertion that they are a fraud/ scam.

Get away from this comapania, the only thing that this company wants is your card to take out $ 299 monthly. I have a small business and they lied to me from the beginning, they have not done anything for my business but to take money, and if you want to see is true this is the name of my business LA MASSAGE BY DESIGN, and you can see that they have not done anything for me. When I told them I did not want their services anymore for lying to me, they sent me an email saying that I had to complete the rest of the year. What I'm saying is that I did not even start with them and they have already taken 3 payments and they want to finish the rest of the year.

I was initially pleased with SignPost even though they did not deliver on most of their promises. When they onboarded they wanted to take over my merchant services which would have been a deal breaker.
Their service changed quite a bit and they did not keep me updated of changes. They basically put my account on automation and I never heard from anyone except salespersons offering me referral fees for helping them find new clients.
When I canceled, they refused a refund. When I signed up I was assured by * that pre-paying would not prevent me from getting a refund if I followed their policies. Fair enough, I anticipated losing that discount. Now that I want out * is claiming he can not give me a refund.
I would not recommend using them. They over promise, neglect their paid accounts and will try to hold you hostage after you sign up. I found a better service that is much better, less expensive and run by people interested in helping me grow my business.

*Personal information redacted by admin