SelectHomeWarrantyReviews 967

Read the fine print very carefully!
Contract overview says they cover any age equpimento without need for service records. BUT between the exclusions and the prorated value of your equipment and max amounts covered you would be better off putting your money in a sock for when you need a repair done.
AND don't bother cancelling the policy expecting a partial refund. After their calculation of what the refund is you won't be getting much (anything) back. I've had my contract for 3 1/2 years out of a 6 year contract with 1 claim they say cost them $235. My refund would have been $0 if I had cancelled, which is the only reason I still have the contract.

THERE IS NOT ENOUGH ROOM HERE TO TELL YOU HOW BAD THESE PEOPLE ARE. DO NOT TRUST ANYTHING THEY SAY. LIARS. THEY DON'T LISTEN TO YOUR COMPLAINTS EITHER.

Do not waste your time or money with this company. I paid them every month for a year and a half. Called them with a dishwasher problem took so long for them to respond neighbor unclogged it. Next time my bathroom sink neighbor repaired it 3rd time my oven took 3 weeks for them to get part and repair it. 4th time hot water tank was without hot water for a week. The company would not ok the parts to be replaced in a timely manner. We ended up buying a new tank and having it installed. $2129. The platinum plan was Repair or Replace. We were told they could only give us $225 on the bill that was the first of January still waiting on the check. Bottom line if you want a company that will stand by there repair or Replace policy use American home shield. I went back to them immediately. You pay for what you get. I should have looked them up with the B B B. They are not accredited. Terrible Reviews. A Joke I am more upset with myself than the company I Know cheaper is not better. Trying to save and ended up not having hot water for over a week. Back with American Home Shield paying double the premium but if something breaks they will repair it or replace it this I know from experience.

DISHONEST AND CORRUPT! They take your money and offer nothing. I found out the hard way. The first three months they don't cover anything. Then after the first three months they only cover partially the value of the repair. I paid the full years cost trusting that they would honor the coverage. I have always had a home warranty company since I've owned my home. I recently dropped a warranty company for not honoring their word. So, I decided to join Select and try them out. Nope! They were worse. My air conditioner went out ($6000), and they refused the claim. I didn't expect Select to pay the full amount but they could have at least offered to pay something. So, tomorrow I have to contact them about returning my years pay to them. They will probably try to keep that also. Read the contract thoroughly on these warranty companies, this one is completely CORRUPT!

Do your Due Diligence. And Read the 30 page Terms. They are not to be trusted.
When you purchase a policy, you have to wait for 30 days for it to start. Understandable. However, they also have a clause that says they will reject your claim for replacement if it's within the first 30 days after start. So once you purchase a policy, nothing should need replacement for at least 60 days.
Also, all appliances have a $400-500 cap. Except HVAC which is like $3000. So if your wall oven you bought 3 years ago for $4000... if it dies, they only pay out $500. No where near what you would need to replace it.
Finally, if your policy end date is 3/31 for example. You can't open a claim on 3/31. So if your Dishwasher brakes at 6am on 3/31... too late. Policy is expired even though your paper works says it expires 3/31.
Absolute horrendous customer service. But they know and recite the terms like the back of their hands and can tell you exact clause used to reject your claim without a moments of delay. Do not use.

It has been one of the worst experiences ever with a claim, due to the fact, my first claim was for a dryer over 10 years old they will not fix or replace. I was offered $100 period
Second claim for a furnace. It has been two weeks after they sent me a company and my furnace is not working. Still no response no approval no communication. Every time I call they will say will get back to you within 24 to 48 hours.

This company is impossible to reach once you have a filed claim. After my waiting period (>30 days from signing the contract), my garbage disposal froze up. They set up a plumber to come to my house. When he evaluated that it needed to be replaced, he said he had to call SHW and get approval. He couldn't reach them, so he installed it anyway. The next day, he called me and said SHW denied the claim so I had to pay him the remainder of the work. I did, because it wasn't his fault, but SHW put me on hold for 1.5 hours and then told me the claim department went home for the day so I'd have to call back. When I finally called, they said I was still in my waiting period (I wasn't) and wouldn't approve the claim. I demanded my money back, and they put me on another hold. They tried to keep my business, but I knew (and the plumber also warned me) that they would always try to get out of replacement/repairs. I got my money back (most of it...they kept $84 of the $1320 I paid). Please read BBB reviews before purchasing a home warranty plan.

HORRIFFIC! DO NOT DO IT! My dish washer has been broken for over a month. I have had them them for over a year and never made a claim until now. First they tell me they have no one to service my machine. They will keep looking. Then after 2 weeks I get back in touch and they tell me to get my own person and go from there. So I get a diagnosis of parts are no longer available and to buy a new unit. I submit this statement from the repair company to select home warranty who then proceed to tell me in not covered because it's within the first 30 days of having the policy! What?! It's been 13 MONTHS! So after going back and forth with them for over a week they finally decide its covered. After much fighting for a resolution they offer me $150! I had a double draw dish washer that was $1200! They said I have to buy the dish washer out of pocket, submit the receipt then they will mess me around again until they decide to send me the 150! This to me was worthless! They were not there when I needed them. I'm just giving them money every month for nothing! I was so angry I told them I'm canceling my policy. Then they take another $75 out of my account for canceling, after I told them over and over I do not authorize this transaction especially as they owe me for the dishwasher. The woman on the phone told me she understood and was sorry. Guess what, they took the money anyway and won't give me what they owe me because I canceled before I could affort to buy a new dishwasher! Scum of the earth. And they don't have contracted service people because they don't pay them either! That's what the company told me when they came out to diagnose my dishwater. That's why no one will work with them anymore. Disgusting theiving zero integrity pieces of crap!
Very dissatisfied customer.

This company doesn't deserve one star. The positive reviews must have been posted from Select representatives as I cannot believe that they would get good reviews based on the two experiences I've had with them.
I have had the worst experience with their service. The absolute worst! I'm so upset in their lack of response and failure to provide service that I want to warn the world about them. My refrigerator has not been working for almost four weeks. They referred my account to a "fly-by-night" company that has a physical address of an empty building. In addition it does not have a live body to talk to. After I accidentally hit the cancel button instead of the confirm button for my appointment (a week after my refrigeration broke), there was no way to contact the company to correct the mistake. I contacted Select to ask them to contact the company and I spoke to a number of people who gave me the run around and I was rescheduled seven day later! Which means no refrigerator for two weeks! Technician determined I needed a part. He had to order a part and scheduled my repair eight days later (three weeks without a refrigerator). I was given a time frame of 8:00am-12 noon for service. I received a text at 12:15 stating that I was scheduled to Monday 1-5pm! I called Select each time and they told me they could not the service provider. I asked for another service provider and they said it couldn't be done. I asked for a manager three of the numerous times I called and each time they told me the manager was in a meeting. I'm still waiting for manager to call me back! I explained that I would be out of town and they said I would have to reschedule again (which would be more than four weeks without a refrigerator)! I just called another local company to repair the refrigerator and paid them $340 to stop the madness!

The worst run around experience I have ever had with a warranty company by far. I have now had 4 repairman to my home as they have sent the wrong persons out each time, 1 plumber, 2 electricians and then finally a dishwasher repairman to fix the dishwasher. I had to pay the $60 service fee each time even thou it was Select Home Warranties fault for sending the wrong technician out 3 of the 4 times. I started this claim asking for a appliance repairman. I have asked for a reimbursement for 3 of the 4 charges and have been deceived, mislead, argued with, spoken to rudely, and am now being told if I want to possibly be reimburse I have to go chase down the 3 repairmen to get invoices for the job they did and not just for the service fee that they gave me a receipt for. I asked the assumed claims person (Snowy) why they would not have that information already as I would assume that the repairman would want to be paid, I was told that does not pertain and if I want them to consider giving my money back, that is what I would have to do. I asked for a manager after arguing with the assumed claims person (Snowy) and I was not given the option they would not transfer me. This is the 3rd call I asked for a manager and was denied all 3 times.

Look at the Better Business Bureau. Over 3400 complaints filed. I talked to our State Attorney General's office and was told they get complaints DAILY. Technicians never show up, return phone calls or answer text messages. I had four appointments for four hours each and all no show. Same two companies were used to get appointments who have no online presence and out of state phone numbers. SCAM

If you have lots of free time to pursue your claims, this is the company for you. On average, I have spent 25 hours on the phone and waited six-eight months for resolution...that is IF they even paid any of what the contract says they will. It's been a waste of our time and money. BTW, the claims we had were clearly covered; I'm not writing this about something that wasn't part of the contract. If zero stars was an option, that would have been my selection.

The most apologetic representatives in the world, probably working for pennies, somewhere in India. We've been without our dryer for three months.
Bottom line, they are unresponsive, and unreliable; ghosted.
I imagine most of these companies are similar in their practices. Whatever the case, I'm onboard for a class action suit.

Select Home Warranty
Corporate office
PLACE DETAILS

Photo of Kathleen Gingrich
Kathleen Gingrich

Just now
This company is beyond abysmal. Have waited a month to get my dishwasher repaired. They do NOT care about or value their customers. Their customer service is non-existent as is their "pre-authorization department". Their repair contractors lie and fail to show up and NOONE at Select cares or tries to remedy the problem. You rarely (2 out of 6 requests for me) receive a requested call from a Supervisor and in the rare instance when they do call, they make promises that they do not keep and you never hear from them again. Save your money and avoid this company like the plague. We paid in excess of $3500 for our home warranty and never had a claim in over 1.5 years.

Select home warranty (SHW) has the worst customer service that I ever seen. It takes them a long time to review and finalize your claim. Our kitchen sink was clogged and it take them two weeks to allow the plumber to fix it. Imagine two weeks with clogged sink. Now our fridge is not cooling and it's been a week already. It takes at least half an hours to talk to someone and all the tell you is that the decision has not been made yet. They are awful. American Home Warranty is much better and quicker. Stupid me switched to SHW because of lower service call fee. Don't buy yourself a headache like me

I was having a problem with my garage door not closing properly. I contacted select home warranty and relayed my problem to them. The next day i received a service call from King Garage Doors from Bartlett Illinois, advising me they would be at my home later in the day. They kept me updated as to when service tec would be at my home. The problem with my door was taken care of. I'm very happy with the service from King Garage and Select Home Warranty.

Do NOT use this company! I have had home warranty's with all my new homes. This company is the absolute WORST! It takes an average of 50-60 minutes to actually speak to someone, located outside of the US, then when you get them they just read off a screen & are unable to answer any questions outside of what is on their screens. They never have any of their "contractors" available so after 5 days they will allow you to get your own BUT other company has to call Select to speak with the authorization department while in the home & prior to any work being completed. I have experienced this to take upwards to one hour minimum. No plumber, electrician, etc. Is going to wait that long for approval. So they either leave or you pay & cross your fingers it will be reimbursed. On my latest clain I had a sewer line break IN THE HOME, IN THE BATHROOM! On the invoice it specifically says inside excavation with specific wording of Excavation INSIDE, also description INTERIOR sewer replacement:
-cut and remove concrete INSIDE to access drain line
When I had agent on phone to have him look at the invoice and verify it said INSIDE his response was "Ms Abeyta we hire professionals who know how to read these invoices."
STAY AWAY FROM THIS COMPANY! If anyone else has had an issue like mine please report to Attorney General to file complaint and local BBB.

The company refused to pay for repair which they asked me to get it done, and suggested they dont care if I dont have hot water and freeze during the coldes days between 12/18/2022-12/21/2022.

This is a terrible company. I am pretty sure the good comments are fake. They do anything they can to deny your claim. I was denied because of no maintenance records. I literally just bought the house and had only been there for maybe 7 months. My water heater was maybe a year old but it came with the house, so of course I didn't have the records.

Always an excuse not to repair or assess in person. They make up an assessment without seeing item and change excuse when I catch the in a lie (or mistake).