On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
SelectHomeWarranty Reviews Summary
The overall reputation of Select Home Warranty is predominantly negative, with numerous customers expressing dissatisfaction regarding service delays, claim denials, and poor customer support. Many reviews highlight a troubling pattern of unfulfilled promises, lack of transparency in policy coverage, and difficulty in obtaining reimbursements. Conversely, a few customers noted the affordability of the plans and positive initial interactions with sales representatives. However, these positive experiences are overshadowed by widespread complaints about the company's reliability and perceived deceptive practices, leading to a strong sentiment among consumers to avoid this service.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The entire process took less than 15 minutes. Our sales rep was easy to work with and answered all of my questions.
First thing is that i have been on the phone with alot of warranty companies. I picked select because I like the reviews and the way the company rep Ben happened to handle the total transaction on the phone. I signed up for annually and save alot of money. Great service and great customer service in Select Home Warranty.
I spoke with a sales rep named William. He was thorough and wanted to move forward with the policy. I told him I needed to look more closely at the website and that I would call him back if her left me his number. He did leave me his number. I did look some more at the website and decided to give it a try. The agent did try to upsell me into a multi year contract, but I passed on it. Throughout both calls, William was helpful and polite. If the service is as good as this representative, I will be very pleased.
Hello! I had been doing my due diligence for months. I was educating myself on the home warranty business, looking at different companies, going in and out of websites, and reading countless reviews. I even picked up the phone and called some of the companies customer service lines just to see how I would be handled. Needless to say, there's a lot of companies out there that really need to work on their customer service and make themselves more accessible. There's nothing more frustrating for a customer than to call in and get an automated attendant and not be able to speak to a live body. That really makes you feel like you are just a number and that your customer experience is just not that important to them. I landed on Select Home Warranty because I felt they were the best choice after doing all of my research. Following the call to place my order, I was extremely pleased with my experience and it met or exceeded all my expectations. The salesman was very courteous and knowledgeable and he helped me through the entire process and after hanging up, I was thrilled to know that I was in good hands and that I had made the right choice. Also, he handled all of my questions regarding the "fine print" and some questions or concerns that I had regarding exclusions. I really feel that Select has the best overall value for protecting your home. Including price, network of contractors, expedition of claims, and excellent customer service. It is very reassuring that you can get hold of a live person to handle any issues you may have and that you can also file a claim 24/7 online.
Two Big Thumbs Up!
Eric of Uniontown, OH
I just purchased my contract over the phone. Alan Sherman was great. He was very professional and explaned all of my options. Thanks again.
Home warranty was professional and i would recommend 2 anybody.the salesman was. Professional and kind looking forward for long time with home warranty. Thank you guy's very much
Gave us our options, was cheaper than my current provider, so we jumped ship and moved over. Hopefully we don't need to use it, but if we do, hoping they pull through
I am frustrated because they had to come out twice and since then no one has called me to update me on my new water heater
All went well with efficiency, call received and technician scheduled within the hour. Excellent! We are very pleased!
I joined Select after reading good reviews but was unsure of what I would personally experience. The wait time to call for more details was short and the information was clear and simple plus there was absolutely no pressure to join. After doing so, I received a call from a representative that I wasn't expecting but ended up saving me more money. Overall, I have no complaints so far. I hope it continues!
Select replied to my online claim and dispatched a repair company in less than an hour. Very impressive. I am extremely satisfied and happy with the customer service skills of this business.
I was able to get an additional discount by calling in and getting all my questions answered. This is the best home warranty company I have worked with
Overall, grateful that they have covered my issue (although I have not been reimbursed as of yet) but they have MANY steps to endure to accomplish anything! They have been pleasant and report that my issue has been covered fully but I have had to call them and be transferred around numerous times in order to get anything accomplished. Compared to other warranty companies i have been with, I would say its the same if not a little better to work with them. But it's taken wayyyy too much back and forth.
Every thing went smoothly and wait time on phone was short. He was very patient and attentive. Select Home Warranty is very professional
This is my first time going with SelectHomeWarranty and first impression given by their representative was 100% positive, very professional and detailed description and explanation of all the processes starting applying, filling a claim and renewing the plan. Hope to have a good cooperation for the upcoming time.
All I had to do was provide my address and model to get serviced. Customer service was fast and efficient.
I called Select Home Warranty about my AC/ Heat
And received a response within 20 minutes. Tech came out next day. So I was happy with response time. Now just waiting for results.
Thanks so much!
Just purchased over the phone so I can only comment on that process. Very pleasant and really helped to get me the best discount I could get.
Excellent personal help. Gave impression he cared about me. Very satisfied. He directed me to the best option for me and my situation and he explained each option in detail. Also, he answered all my questions about the policy and potential claims.
Keith
From the business
FREE quote! Shield your wallet from home repair expenses with a Select Home Warranty protection plan. Home Warranty Awards "2017 Best In Service" winner.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members